SD-WAN Technician at Cloud5 Communications

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Cloud5 Communications connects hotel guests and staff using fast, reliable, user-friendly data and voice communications. The unique combination of hospitality expertise and a holistic technology platform is what sets us apart. And our obsession to deliver excellence at every step in the client relationship is what fuels our growth, allowing us to serve more than 4,000 hotels and touch over 1,000,000 users each day. As the pioneer of high speed internet for travel and hospitality clients, we’re leading innovation in the areas of cloud-based PBX/VOIP as well as WAN/LAN management with the goal of delivering guests a “just like home” connectivity experience that boosts guest satisfaction and loyalty for our clients.

This role is responsible for developing, implementing, and supports MPLS and SD-WAN networking solutions to address Telco and Enterprise customers. This individual will work closely with peers in Engineering and Architecture for implementing new technologies. 
 

PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:

  • Develop and implement advanced SD-WAN configurations
  • Traffic Engineering Diagnose and troubleshoot network-related issues reported by customers Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers devices
  • Work with Engineering and Management to diagnose and resolve critical escalated issues
  • Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution
  • Work with carriers and vendors as needed
  • Document issues and work with engineering if needed to provide fixes
  • Provide technical expertise and guidance during testing and deployment
  • Configure and install equipment for new locations

 
REQUIRED EDUCATION AND EXPERIENCE:

  • College degree (Bachelors or higher); technical degree preferred
  • CCENT/CCNA Certifications
  • Client/Customer-oriented
  • Must have SD-WAN experience
  • Team player who can work across cross-functional groups

 

PREFERRED QUALIFICATIONS: (OPTIONAL)

  • Velocloud experience
  • Peplink experience


BENEFITS AND PERKS:

  • We are in the vibrant West Loop neighborhood with easy accessibility to mass transit as well as food/drink options
  • Building access to rooftop deck for summer meetings, lunches, and company get togethers
  • Multiple medical/dental/vision health benefit options offered
  • 401(K) savings plan
  • Competitive PTO
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • D3JSLibraries
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • LaravelFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases

Location

Convenient West Loop location, close to the CTA, Metra, Divvy, and major freeways.

An Insider's view of Cloud5 Communications

What does your typical day look like?

My typical day starts out with a daily stand call in the morning. Within this call we delve details on issues and projects that we are working on and note any progress or road blocks. A majority of my projects have been breaking down our existing monolithic systems and turning them into manageable microservices.

Ishmael

Senior Software Developer

How does the company support your career growth?

Cloud5 helps support my career by taking a personal interest in their employees which helps us plot a career path within the company, so we can better visualize our future within the company.

Juan

Manager, HSIA Operations

How do you make yourself accessible to the rest of the team?

We have regular “all hands” meetings where anyone can ask a question or make a suggestion, which works great, but I want our folks to know that they can just as easily shoot me an email or stick their head in my door. People are what makes organizations great … and we need to cultivate dialog and openness as part of our culture to be successful.

Mark

CEO

What are Cloud5 Communications Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer medical and dependent care flexible spending accounts that helps employees cover out-of pocket expenses with pre-tax contributions.
Disability Insurance
Disability insurance covers 60% of annual salary up to $1500 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Cloud5 provides employees with a 401(k) matching plan managed by Principal. We match 50% of contributions up to 6% of an employee's annual gross pay with immediate vesting.
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax commuter benefits for all employees and subsidized Divvy bike membership.
Company Outings
Cloud5 hosts company outings Semi-annually.
Happy Hours
Professional Development Benefits
Lunch and learns
Cloud5 hosts lunch and learn meetings on occasion.
Promote from within
Online course subscriptions available
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