ServiceNow

Senior Business Process Consultant at ServiceNow (Remote)

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Title: Senior Business Process Consultant
Location(s): Remote, AMS 

Team

ServiceNow is currently seeking Senior Consultants to be responsible for the successful delivery of ServiceNow's Customer Workflow solutions and services, in a client consulting environment. 

What you get to do in this role:

  • Subject Matter Expert on the delivery of CSM / CRM platform
  • Lead all technical aspects of project delivery and solution delivery including:
  • Application UI Configuration
  • Workflow Configuration
  • Development of required client specific reporting
  • Development of requirement integration components (SSO, LDAP, etc.)
  • Interface with ServiceNow technical teams, such as Cloud Infrastructure, to successfully set up the SaaS platform
  • Be a lead member of the overall implementation project team
  • Be the Subject Matter Expert on CSM / CRM best practices, including the Field Services Management (FSM) application
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Managing and communicate Customer Workflow process and business requirements ensuring that the proposed solutions meet the customer's expectations
  • Provide guidance and deliver successful implementation of the to/be processes in partnership with other members of the project team
  • Lead clients in their efforts to take advantage of the ServiceNow CSM functional capabilities and in their efforts to improve their CSM processes
  • Completing, developing and improving required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations
  • Promoting continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities

Up to 50% travel annually 


     

Qualifications

     In order to be successful in this role, we need someone who has:

    Proven consulting experience as a key technical resource leading the development of solutions in client environments Experience of WebServices, API’s, Database-level integrations/ETL

    • Windows/Linux Operating System, Virtual machine configuration and connectivity
    • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc) and working a SaaS environment
    • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies
    • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
    • Solid experience in requirements gathering, including experience in creating process documentation
    • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills required to lead workshops and customer meetings
    • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
    • Proven team player and team builder
    • Degree or equivalent, preferably in Information Technology and proven experience in technical consulting roles

    We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. 






    TR21


    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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    Where we are

    Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!
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    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
    Friends outside of work
    Eat lunch together
    Daily sync
    Open door policy
    Open office floor plan
    Diversity
    Documented equal pay policy
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity Employee Resource Groups
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Wellness Programs
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Starting in 2019
    Company Equity
    Employee Stock Purchase Plan
    Purchase company stock at a 15% discount semi-annually
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
    Flexible Work Schedule
    Remote Work Program
    Work remotely on occasion as needed.
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Volunteer Time
    Starting in 2019 - 20 hours a year starting in 2019
    Paid Holidays
    Paid Sick Days
    Perks & Discounts
    Beer on Tap
    With an in house craft beer geek procuring
    Casual Dress
    Commuter Benefits
    Pre-tax contribution plan for commuter expenses - transit and parking
    Company Outings
    Site social activities periodically
    Game Room
    Shuffle board, pool table, table games and more!
    Stocked Kitchen
    Happy Hours
    Every Thursday!
    Parking
    Professional Development Benefits
    Tuition Reimbursement
    Up to $5,250 reimbursed annually for qualified expenses
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Online course subscriptions available

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

    Juan

    Software Developer

    What does your typical day look like?

    There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

    Mica

    Business Systems Analyst

    How does the company support your career growth?

    It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

    Christian

    Account Executive

    What’s the vibe like in the office?

    ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

    Melanie

    Senior Manager, Global Sales Development

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