Senior Business Systems Analyst – HR Applications at ServiceNow

| Chicago
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This position reports to: Manager, HR Applications Development

 

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

We’re disruptive. We work hard, but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself always to be better.

 

Team

Your opportunity to join a high performing team that is on a mission to deliver amazing experiences for our employees and customers. Together we strive for Teamwork as Dreamwork.

 

Role

  • A key player in designing and building great employee experience HR applications on the ServiceNow platform.
  • Deliver Self Service by leveraging ServiceNow HR Service Delivery and Knowledge Management.
  • Automate HR manual processes using ServiceNow digital workflows and integrations.

 

What you get to do in this role:

  • You work closely with ServiceNow Global Talent (HR) Product owners to understand business requirements, and facilitate requirement gathering sessions with business users
  • You document functional design, process flow diagrams, business cases, and gather feedback to influence solution design and approach.
  • You analyze diverse business requirements to be solved with automation and the ServiceNow platform.
  • You provide technical consultation to product owners tailored to their product/business requirements
  • You partner closely with IT Solution Architect, platform product team/s and development team to ensure proposed solutions meet best practices and business needs
  • You build proof-of-concept (PoC) for potential new solutions and technology.
  • You leverage business knowledge and technical expertise to drive business process improvements
  • You collaborate with development/QA team to develop/test the application/s on ServiceNow and other integrated platforms 
  • You perform gap analysis: As-Is vs. To-Be
  • You act as project manager/scrum master for small scale projects and enhancements
  • You develop and review detailed test scripts for QA and UAT
  • You create data model & reports, operational & functional metrics, dashboards measuring business KPIs
  • You partner with development team/s in enabling ServiceNow system settings and configurations
  • You participate in end to end implementation planning, including stakeholder management, project management, issue management, communication, and change management.
  • You manage UAT with end-users, including coordination and user acceptance signoff
  • You prepare high-quality user documentation and training documentation as necessary
  • You actively participate in data & post-production validations and ServiceNow upgrades
  • You are responsible for L2 application support to triage & resolve incidents escalated by L1 as per the agreed SLAs and timelines

 

In order to be successful in this role, we need someone who has:

  • 6+ years of relevant experience in the role of Business Analyst/Systems Analyst, with a minimum of 2 years of ServiceNow experience required. ServiceNow experience MUST include administration, configurations setup, and testing.
  • Deep understanding of ServiceNow platform capabilities like workflows, SLAs, Integrations, Reporting etc.
  • Experience in HR Technology and knowledge of end-to-end HR business processes is highly desirable.
  • BE/M Tech degree in Information Systems or related disciple required.
  • Ability to interact with all levels of business users (end-users/executives).
  • Demonstrated strong background in preparing As-Is process documentation, To-Be process documentation, and performing detailed gap analysis. 
  • Demonstrated ability to have successfully completed multiple, complex technical projects in a dynamic work environment
  • Proven record of driving results, navigating change, working collaboratively with business & multiple teams
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
  • Expertise in generating reports and dashboards measuring business KPIs
  • Commitment to lifelong learning and a growth mindset
  • Strong experience preparing end-user documentation and conducting end-user training.
  • Ability to develop documentation for training and user procedures.
  • Experience in Project Management is a plus.
  • Adds to our culture making us better, and not just be a fit

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative Director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software Engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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