Senior Business Systems Manager at Affirm

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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is looking for a Senior Business Systems Manager who will be responsible for delivering an extraordinary Salesforce and applications experience for the fast scaling Commercial organization! They will work closely with the sales, client success, and marketing teams to understand the evolving needs of the business and lead the end-to-end solution design as well as technical implementation and management of business systems projects/processes.

A successful candidate must be able to lead a team, delivering timely projects with measurable productivity improvements. Additionally, this candidate will have demonstrated a consistent track record of handling a range of complex, high-impact projects with strong organizational leadership and influencing skills.

What You'll Do
  • Manage a team responsible for crafting and implementing various internal applications used by our Commercial teams to acquire and support our growing merchant base.
  • Develop the long-term strategy and roadmap to support the business to scale through the software development lifecycle.
  • Provide strategic leadership related to the evaluation, planning, and deployment of technology tools and systems, working with senior business partners to align and understand business strategies, and assess/ prioritize initiatives.
  • Implement a software development process to manage the team to ensure consistent delivery with repeatable quality and predictability.
  • Review and be knowledgeable about business needs and provide recommendations to partners and cross-functional groups.
  • Continually improve our use of Salesforce including automating processes, identifying areas for improvement and reducing technical debt, and enabling the commercial organization for hyper-growth.
  • Proactively seek out opportunities to utilize Salesforce to improve processes and productivity.
  • Partner with other technology and systems owners to understand the bigger picture of how these tools work together and provide iterative improvements to those integrations
  • Regularly communicate project/initiative progress to senior leadership, identifying any issues, and developing action plans to address them.
What We Look For
  • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
  • Minimum 6+ years experience as a Salesforce admin/developer, supporting sales organizations, including optimizing user experience to reduce overall sales process friction.
  • 3+ years of People Management experience.
  • Experience implementing and managing large Salesforce projects such as transitioning to Salesforce Lightning, implementation of CPQ, integration of sales stack tooling or scaling lead routing solutions.
  • Experience with Salesforce CPQ, JavaScript, SQL, ETLs and other relevant coding languages
  • Experience with sensitive data and creating systems that meet the security and compliance needs that come with the management/ownership of sensitive data.
  • Driven to succeed and be able to work both independently and with cross-functional teams to build a business.
  • Ability to make business decisions and exercise sound judgment independently.
  • Champion process improvements for better software delivery.
  • Willingness to step up to greater responsibility, strong desire to contribute to the overall commercial team goals/strategy.
  • Ability to handle varying levels of uncertainty and ambiguity in a rapidly changing business environment.
  • Excellent written and verbal communication skills, ability to highlight issues to senior leaders, drive consensus and forge solutions, stay focused and on-point with a demonstrable bias toward action.
  • Proficient with various project management tools and applications.
Location
 
We’re excited to announce that Affirm is now a remote-first company! This role can be located anywhere in the U.S. and Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

Please note that visa sponsorship is not available for this position.

If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • Google AnalyticsAnalytics

An Insider's view of Affirm

What's something quirky about your company?

1 - In the early days, the sales team would strike a loud gong whenever they signed a deal, our engineering release emails for new features paled in comparison. One day an engineer brought in his tuba and in that moment, the deploy tuba was born, thoroughly one-upping the sales-gong. Now, several years later, tuba emojis are a company staple.

Sam

Senior Staff Software Engineer

What kinds of technical challenges do you and your team face?

The integrations team interacts with many other teams across GTM, Ops, and Engineering. It's one of the best parts of being on this team because it makes the work we do varied and interesting. I'm most excited about working with those teams to define the right amount of process and ownership so that we are as productive as possible.

Yoav

Manager, Strategic Integrations

How does the company support your career growth?

One of the greatest things about working at Affirm is that everyone around you is invested in helping you to learn and grow. I have been so impressed by the support and encouragement I have received from everyone across the company in taking on new projects and exploring different areas of the business outside of my day to day.

Elizabeth

Account Executive

What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

BENEFITS + PERKS include:
- Lead a healthy life: Generous coverage for health, dental, vision, life and disability insurances for you and your dependents.
- Learn and grow: We offer a significant stipend toward your personal career development.
- Be there when it counts: Take care of your loved ones with our parental leave, and find support at the office with our dedicated Mother's room and [email protected] Employee Resource Group.
- Take Time Off: We offer generous paid time off so you can always be at your best.
- Feel invested: We offer meaningful equity so you have ownership in what we are building.
- Get active: You can apply our monthly wellness stipend toward fitness classes and memberships.
- Know the product: We offer a monthly stipend for purchases with Affirm.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In Chicago, Affirm partners with the Chicago Coalition for the Homeless.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with $250 for glasses and contact lenses.
Health Insurance Benefits
Acme's health insurance policy covers up to 95% of out of pocket expenses.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
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