Senior Client Success Manager at Maven Wave, an Atos Company

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Who We Are!

At Maven Wave, we are relentless in hiring the industry’s top talent. Each employee is hand-picked not only for their skills, but for their personality and broad expertise. We are looking for this rare combination of talent that sets us apart in the industry.

Maven Wave helps leading companies make the shift to digital and shorten the fuse to innovation. We combine the expertise of top-tier consulting with the agility of a cutting-edge technology firm. This multidisciplinary blend of skills allows us to create unique digital advantages for our clients. Maven Wave’s digital solutions are agile, mobile, rooted in analytics, and built in the cloud.

Maven Wave, Google, and YOU:
Join our CloudCare client success team to ensure our clients are realizing the full potential and value from their cloud technology investments!

As a Senior Client Success Manager (CSM), you will work collaboratively in a team approach to drive client success for an assigned portfolio of enterprise client accounts, ultimately culminating in high client satisfaction scores and a successful subscription renewal.  While working primarily with the Google Workspace and Chrome products, this role may additionally support other cloud-based technology partners we resell to our clients.

Your Life As A Maven:

  • Focus on supporting a client’s cloud journey through delivery of adoption advisory services, technology/product training, and process transformation activities in an effort to drive value for the client, resulting in product renewals and sustained loyalty to Maven Wave.
  • Build key long-term relationships with client teams to maximize user adoption and build strong client satisfaction.
  • Partner closely with peer teams in Sales, Account Management, Support, Finance and Order Management to coordinate a holistic, positive client experience with Maven Wave and our service delivery.

Your Expertise:

  • Minimum 3 years of experience working in a cloud technology environment in a consulting, administration, training, or change management role.  Google Workspace, Microsoft 365, and/or Google Cloud Platform (GCP) experience is highly preferred.
  • Strong leadership, empathy, communication, active listening, problem solving, and interpersonal skills.
  • Experience managing a license or subscription renewal process, including a track record of negotiation to find win-win outcomes for the client and Maven Wave.
  • Experience managing client relationships from issues escalations to quarterly reviews to collecting on receivables.
  • Ability to build sustained client relationships and clearly articulate value messages to a variety of audiences from entry-level users to C-level executives.
  • Organized with a natural inclination for planning.  Manage outcomes using data/metrics to guide thinking and substantiate value achieved.
  • Continuous learning mindset with desire to grow self as products, clients and methodologies evolve.
  • Previous experience as a technology or management consultant preferred.
  • Bachelor’s Degree required.

Your X-Factor:

  • Aptitude - You have an innate capacity to transition from project to project without skipping a beat.
  • Communication - You have excellent written and verbal communication skills for coordination across projects and teams.
  • Impact - You are a critical thinker with an emphasis on creativity and innovation.
  • Passion - You have the drive to succeed paired with a continuous hunger to learn.
  • Leadership - You are trusted, empathetic, accountable, and empower others around you.

Why We’re Proud To Be Mavens!

  • Google Cloud North America Services Partner of the Year 2019, 2018, 2017
  • #21 Best Workplaces in Chicago, FORTUNE, 2018
  • Great Place To Work Certification, Great Place to Work, 2017 & 2018
  • Fast Fifty, Crain's Chicago Business
  • 101 Best and Brightest Companies to Work For, National Association for Business Resources (NABR)
  • Top Google Cloud Partner, Clutch
  • Fastest Growing Consulting Firms in North America (#11, #37)Consulting Magazine
  • Top IT Services Companies, Clutch
  • Google Global Rising Star Partner of the Year

Ready to Learn More?

  • Digital Transformation at Maven Wave
  • Check out our CloudCare Team
  • See what Glassdoor has to say
  • Real Customer Stories
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • DB2Databases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • TeradataDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM

Location

Located in the Chicago Loop.

An Insider's view of Maven Wave, an Atos Company

What are some social events your company does?

Each month, we host a company-wide event sponsored by a member of the leadership team. Recent "First Friday" events include a shuffleboard tournament, Kentucky Oaks themed social, workshop at The Second City, and Roaring 20s holiday party. These events provide time outside of the office for employees to get to know each other.

Kaira

Brand Strategist

What's the biggest problem your team is solving?

Understanding client objectives and steering the direction of the team to meet those objectives. It is important to balance the details and nitty-gritty aspects of a project with the big picture and understanding of how we are serving the desired business outcome. I am responsible for keeping an eye on what has to happen next.

Scott

Senior Consultant

What makes someone successful on your team?

A skill or quality that is critical to possess in my role on the operations team is curiosity. I am always asking why? Why do we have a certain process in place? How can we improve them or create efficiencies?

Danielle

Senior Sales Operations Specialist

What’s the vibe like in the office?

Energetic. The people at Maven Wave have an energy about them that comes from enjoying the work we do and the people we work with - it can’t be replicated elsewhere and makes MW a unique place to work or do business.

Courtney

Sr. Principal Consultant

What are Maven Wave, an Atos Company Perks + Benefits

Maven Wave, an Atos Company Benefits Overview

Benefits:
- Paid vacation and holidays
- Competitive salary
- 401K plans
- Medical and dental
- Subsidized public transportation
- Personal and professional development
- Great people to work with
- Company outings and social events
- ITA Membership

Culture
Volunteer in local community
Chase Corporate Challenge, Ronald McDonald House, etc.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have many groups that help promote diversity and inclusivity such as Women At Maven Wave and Wavelength, our LGBTQ+ group.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401K safe harbor contribution!
Performance Bonus
Match charitable contributions
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Fitness Subsidies
Gym membership discount.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We are a product of our people. We hire the best, and work hard to keep our employees happy and engaged for a long, successful career at Maven Wave!

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