Senior Client Success Manager

| Chicago

We’re a growing company, and we need key players like you to work directly with America’s largest businesses.

We’re looking for a full-time Senior Client Success Manager in our Chicago office. Reporting directly to the Head of Client Success, you’ll play a crucial role in our Account Management strategy and execution.

About PerkSpot

At PerkSpot, we work with America’s top employers to offer the best perks and discounts to millions of employees. These exclusive savings are a great recruitment and retention tool that allows their employees to take advantage of unique opportunities and feel great about their company. We help employees from over 800 companies like Spotify, Walgreens, McDonald's, and Southwest to save on everything from gym memberships and movie tickets to electronics, new cars, and travel.

Profitable and growing. Our company was founded in 2006 by good people with great vision, and we’re carrying on the work they started. As we continue, we’re proud of our leadership position in the industry, but we’re committed to doing more – developing better products, reaching more employers, and getting more employees engaged with our platform. In 2018, our company announced an additional investment of $50 million dollars from Susquehanna Growth Equity. This next stage of growth will focus on expanding our use of technology -- specifically machine learning and AI -- to consistently put the right perks in front of the right people, at the right time.

The Role

The main responsibility of the Senior Client Success Manager is to develop and expand a subset of PerkSpot’s most pivotal accounts. Senior Client Success Managers are primarily focused on constructing advanced strategies to align client objectives with PerkSpot offerings by reinforcing the unique PerkSpot Value Proposition. They are responsible for building relationships with influential client stakeholders, increasing account penetration, and expanding user engagement. 

To succeed in this role, you will need to forge strong connections by establishing productive and trusted visible relationships with key senior stakeholders across multiple business units in an organization. 

Responsibilities

  • Establish innovative best practices to efficiently support growth and client satisfaction objectives
  • Understand industry drivers, market trends, competitive pressures, and channel dynamics 
  • Highlight and reinforce the PerkSpot Value Proposition to increase stickiness
  • Perform business reviews to evaluate and modify efforts to meet growth objectives 
  • Build positive working relationships with senior clients
  • Grow accounts by promoting strategic means of increasing user engagement
  • Leverage data to identify and address risks/opportunities 
  • Educate clients and regularly provide product training in order to promote PerkSpot offerings 
  • Regularly travel to maintain a physical presence with clients 
  • Provide superior customer service and swiftly tend to client needs
  • Ensure the timely and successful delivery of PerkSpot products and services 
  • Maintain high visibility cross-departmentally by participating on impactful projects
  • Conduct active leadership to foster a collaborative team environment 
  • Address opportunities for efficiencies, support models, program solutions, and best practices

Experience

  • 8+ years in a client facing Account Management role with excellent communication and presentation skills
  • Demonstrated ability to retain and grow accounts by establishing and implementing innovative program solutions, applying a strategic approach to managing initiatives, and focusing on customer satisfaction
  • Strong analytical skills, with the capability to leverage in-depth success metrics, analytical insight, data driven optimization scenarios, and customized benchmarks
  • Experience leading presentations and ongoing training/demos to client audiences of varying sizes and technical aptitudes
  • Detail oriented with the ability to successfully multitask, solve problems, and drive business results in a fast-paced collaborative environment
  • Pride in acting as primary point of contact for clients and dedication to providing personalized experiences to each account
  • Exceptional emotional intelligence and relationship management skills
  • Superior written and verbal communication skills
  • Regular travel to clients is expected 

Key Performance Indicators 

  • Pre-Registration of net-new valid email addresses
  • Rewards & Recognition product upsells
  • Increase of Monthly Active Users (MAU)
  • Number of Senior Level Client contacts
  • Number of relationships with multiple departments
  • Expanded Commitments secured
  • Formal Quarterly/Annual Business Reviews
  • Expand category presence to underscore corporate initiatives (i.e. Health & Wellness or Travel) 

The Perks of Working at PerkSpot

We work with millions of users and many of the world’s biggest brands. We take that trust seriously, but we don’t take ourselves too seriously. We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.

We’re a team working out of our office in Chicago’s River North neighborhood. We dress how we like, boast an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.

We’re a team of owners. Every employee is included in our equity program. Given our success, our owners are generally already “in the money” so we are all aligned to ensure our continued business success.

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage, showers on-site and our own private gym.

In the next stage of our growth, we’re leveraging the power of technology -- particularly machine learning and AI -- to improve the experience of our users.

We hold Friday all-company get-togethers where we learn from what went wrong and celebrate what went right.

Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.

Apply

All applications will be kept strictly confidential. Please submit a resume AND cover letter (a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • .NET CoreLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Elastic SearchDatabases

Location

320 W Ohio St, Chicago, IL 60654

An Insider's view of PerkSpot

What's something quirky about your company?

We get to bring our furry friends to keep us company and remind us that there is always someone looking up to you.

Levi

Accounting Manager

What projects are you most excited about?

The projects that excite me most are ones where I collaborate with different departments to create something that really effectively markets our company, both internally and externally. These projects are always the ones that help deepen my understanding of our company and how we work, which is vital for a marketing professional.

Amy

Content Marketing Associate

What makes someone successful on your team?

A successful PerkSpot AM takes pride in providing superior customer service to our clients and is dedicated to being their partner-in-crime throughout their efforts to inspire employees. A love for rescues is also a must.

Becky

Head of Client Success

How do your team's ideas influence the company's direction?

The tech team has a lot of influence over how solutions are implemented, leading to scalable, reliable solutions which provide great value to our users. Ultimately these design decisions help grow the business by providing a great user experience!

Chris

DevOps Engineer

How does your team reward individual success?

Each week a member of our team is recognized as the PerkSpot "Star" of the week. They recieve a big trophy to position on their desk for the week and receive credits to spend in our gift card platform. This person has gone above and beyond to help the company and/or support multiple teams on a special project or initiative.

Anthony

Senior Account Executive

What are PerkSpot Perks + Benefits

PerkSpot Benefits Overview

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and showers on-site.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
PerkSpot
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
Our game room includes Ping Pong, Video Games, Darts.
Some Meals Provided
Happy Hours
Pet Friendly
PerkSpot allows one pet per day on Monday, Wednesday and Friday's
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

PerkSpot offers free Financial Advisory services to all our employees from an outside Financial Advisory firm.

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