About Showpad

At Showpad, we empower others to be at their best. As a business, that means the Showpad sales enablement platform allows revenue teams to engage buyers through industry-leading training and coaching software as well as innovative sales content and engagement solutions. We provide sales and marketing with the software and support they need to enable their teams, drive more revenue and deliver incredible buying experiences. 

Founded in 2011, Showpad is a team of more than 400 people working from our headquarters in Ghent and Chicago or regional offices in London, Munich, San Francisco and Wroclaw. As an employer who understands the importance of diversity, we are committed to proudly representing the various identities of the communities in which we work and the clients that we serve. We have been recognized as a top workplace by Built in Chicago, Built in San Francisco and Inc. Magazine and as a top 10 software company in the Inc. 5000 Europe list.

About the position 

As a Senior Customer Success Manager at Showpad you are a trusted partner and advisor to your Enterprise customers. You’ll strategically manage a dedicated book of business with a focus on delivering value to your accounts through adoption recommendations, best practice sharing, and building strong customer relationships with all key stakeholders. 

Key Responsibilities of a Senior Customer Success Manager at Showpad

• Serve as the primary point of contact for an assigned book of business
• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value
• Serve as a brand enthusiast for Showpad’s products and solutions
• Prepare and educate customers on new features and releases
• Conduct Business Reviews with senior level executives within customer portfolio 
• Manage and execute customer renewals
• Identify any customer risks, and collaborate with internal teams to remediate and ensure a successful renewal
• Identify opportunities for expansion and growth within assigned accounts; partner with sales to execute 
• Serve as the voice of the customer and collect feedback to drive continuous improvement across all Showpad functional areas

Required Skills for a Senior Customer Success Manager at Showpad

• 5+ years in a customer-facing role (Account Management/Sales), preferably for an enterprise software, service or Software as a Service (SaaS) company
• Account/project management skills
• Exceptional communication skills, including ability to problem-solve and think on your feet
• Ability to speak comfortably to both C-level execs and individual contributors about the value and easily switch between high-level and feature/benefit conversations
• Proactive and growth-oriented mindset
• Experience quickly learning new technologies and adapting 
• Proven experience collaborating with peers and leaders 

What you can expect from Showpad

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We’re building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that’s paid parental leave, paid holidays (including Juneteenth and paid time off to vote), personal development opportunities or professional stretch assignments, you can expect Showpad to support you. 

Showpad’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.