Amount delivers the technology that financial institutions need to create and enhance their digital credit offerings. Built by lending industry veterans, Amount helps partners go digital in months—not years—with a suite of proven product modules for credit decisioning, fraud prevention, account verifications, servicing engines and CRM solutions. Amount partners can optimize performance across product categories by tapping into various service offerings including customer acquisition, funnel and performance assessments, and risk consulting & analytics. Amount clients include financial institutions collectively managing close to $1T in US assets and servicing more than 25 million US customers. Visit www.amount.com for more information.

Job Description

We are seeking a Senior Customer Success Manager with technical project management and relationship management experience. This individual will be responsible for developing & maintaining the existing customer relationship while leading the customer through complex technical projects and new product launches. We are seeking a candidate that has proven success in developing strategic relationships in large organizations and is familiar with technical product development. This role will proactively engage in the day to day management of the account, including strategic account planning and customer success issue resolution. This role will work directly with product, legal, operations, marketing, finance and the executive team to manage the growth of one of our largest clients. This position is designed for an experienced Customer Success Manager who provides strategic, creative and technical guidance, strives for customer success and satisfaction, and interprets and leverages customer insights to drive optimization and continued platform growth. The ideal candidate will have past experience working with large, complex organizations in the banking or SaaS technology industry.

What you do at Amount:

• Own a key client relationship and align on goals, roadmaps and business plans 
• Drive new features and products by gathering business requirements and coordinating across our internal product, legal, engineering, and data teams to execute on large technical projects
• Oversee the health of the relationship while managing client renewal and expansion/upsell opportunities with client stakeholders.
• Ensure clear and timely internal/external communication regarding the health, progress and vision for the client
• Handle all client-facing communication and partnership development

Why you are a fit for Amount:

• Previous Customer Success experience in a SasS company preferred
• Previous product management or technical project management preferred
• Proven track record in developing and growing client relationships
• Professional experience in banking or demonstrated command of retail credit markets 
• Experience with BI tools and/or familiarity with SQL
• Excellence in project and task prioritization and evaluation of situational urgency
• Exceptional communication and presentation skills at the executive level

Why Amount is a fit for you:

At Amount, we believe our values make a difference:

We value, support, and help each other grow

We are committed to active inclusion and diversity

We are transparent and believe the best idea wins

We succeed when our customers succeed

We get sh!t done… responsibly

And we keep it fun!

We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.