Senior Desktop Support Specialist at Millennium Trust Company

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MILLENNIUM TRUST COMPANY is a rapidly-growing, leading financial services company offering specialized retirement and institutional services. Whether clients are managing corporate retirement assets, running a business or wanting choice beyond traditional asset options, we provide flexible and digital solutions to support our clients' success. Ultimately, we aim to educate and increase access to investments to help our clients on their journey to retirement readiness, but do not provide investment advice.
Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture. We have been recognized for our tremendous growth on lists, such as Crain's Fast 50 and Inc. 5000, and have also been recognized for our positive workplace culture on the 2019 Best Places to Work in Illinois list, as well as the 2019 Model Workplace Award and 2018 Champion for Young Professionals Award from the Greater Oak Brook Chamber of Commerce. Millennium Trust employees live out the values of Do Right, Excel, Collaborate, Innovate and Celebrate and deliver the brand promise of going "Above and Beyond," so each client experiences the highest level of service.
We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that encourages career development, Millennium Trust is the place for you!
POSITION SUMMARY:
The Senior Desktop Support Specialist is responsible for providing employees located in our corporate office, as well as remote locations, with Level 1 and 2 support for the desktop environment including deployment of desktops and laptops and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling. Although rare, this position is expected to be responsive after hours to both end user issues and emergency text alerts for critical servers and applications.
ESSENTIAL JOB FUNCTIONS:
  • Providing excellent customer service to all levels within the organization. Previous experience in customer service is a plus.
  • Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus and other network devices/peripherals, both remotely and on-site
  • Serve as a main point of contact for handling escalated issues and resolving more complex technical issues
  • Research complex problems and work with vendors on support issues including coordination of hardware warranty repair
  • Assist with management of Office 365 and Active Directory environments
  • Assist with management of mobile devices via Intune
  • Assist with management of various corporate services and applications
  • Own and drive implementation of new software, upgrades of existing software and procedural documentation and other projects
  • Experience with ticketing software. Able to utilize strong understanding and skills in Incident and Request Management for tracking and reporting requirements.
  • Provide on-call emergency services after business hours, holidays and weekends as required
  • Other duties as assigned

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
  • Bachelor's Degree in Computer Science or related degree or related experience required
  • 5 - 7 years of applicable experience
  • 5+ years of experience in a Help Desk, System Admin, or Desktop Support role
  • Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation, VM/VDI, SCCM, automated ticketing systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware), network and local printer installation
  • Intermediate level understanding of SCCM client troubleshooting
  • Knowledge of TCP/IP, Windows Security (Share and NTFS permissions)
  • Extensive knowledge Windows OS and related configuration
  • Knowledge of Servers, Switches, Routers, and Data Center related HW preferred
  • Experience in handling escalated issues, resolving more complex technical issues
  • Experience with VOIP/Telephony systems
  • Familiar with remote user support (VPN/VDI)
  • A self-starter able to work with minimal direct supervision
  • Must have excellent written and verbal communication skills
  • Ability to present ideas and solutions in user-friendly language
  • Must be able to analyze issues and have excellent troubleshooting skills
  • Must be comfortable working in a fast-moving environment and willing to step up and take responsibility for their deliverables
  • Ability to prioritize tasks and manage overall workload
  • Ability to communicate status of tasks (progress and milestones)
  • Ability to research complex problems
  • Experience working with tickets and internal customers directly
  • Highly self-motivated and directed
  • Experience in a high availability environment preferred

Check out a video on our Company Culture! Millennium Trust Culture
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • DrupalCMS
    • SalesforceCRM
    • Salesforce Marketing CloudEmail

Location

Our company is located in the heart of Oak Brook, within steps of Oakbrook Center mall.

An Insider's view of Millennium Trust Company

What are some social events your company does?

Our MTC culture is defined by our employees for our employees. The primary aspect of our culture that makes us so unique is our ability to “Celebrate”. From charity events to social gatherings, we provide employees with multiple opportunities to learn more about one another, give back to others and expand our professionals skills!

Rebecca Karnoscak

Senior Human Resources Coordinator

What does your typical day look like?

I collaborate with our internal business users to gather requirements for projects and enhancements. I develop these solutions using both no-code and code methodologies in Salesforce. It's rewarding knowing that we're making life easier for both our internal and external clients through streamlined, automated processes, and shorter turnaround time.

Alec Dorner

IT Business Developer/Analyst

How has your career grown since starting at the company?

I started out as a Sales & Marketing Coordinator at MTC in 2013. I’ve since been promoted twice, and asked to lead our MTCulture Team. I test-drove my leadership skills early on by volunteering for opportunities to lead small meetings/projects, join internal and external committees, organize events and workshops. I always welcome a challenge!

Lauren Schulz

AVP, Regional Director, Custody Services

How do you make yourself accessible to the rest of the team?

Throughout the transition to a virtual work environment, I have continued with a “virtual” open door policy. I give visibility into my workload and transparency about my availability through the use of MS teams, email and open dialogue on current and upcoming projects.

Rachel Guinan

Accounting Manager

What are Millennium Trust Company Perks + Benefits

Millennium Trust Company Benefits Overview

We provide a full range of competitive benefits, augmented by what we'll call 'soft' benefits like our state-of-the-art office building with fitness center (free access/membership) and business-casual dress code.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Tuition Reimbursement
We offer eligible employees a company funded contribution applied to a qualified higher education student loan. This benefit helps employees pay off their student loans faster and save money.
Lunch and learns
Promote from within
Time allotted for learning

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