Senior Director, Cloud Operations (Remote)

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The Sr Director of Cloud Operations is responsible for defining and leading the strategic evolution of operating OneSpan SaaS services at scale for a portfolio of high growth SaaS products spanning risk-based authentication, mobile application security, digital identity verification and e-signatures. This is a leadership position with an opportunity to make a high impact on company-wide objectives and outcomes, by leading a team of skilled cloud analysts, cloud service engineers in the development of operational best practices, ongoing improvements to processes while fostering a culture of continuous improvement and accountability. This position will report to the CTO.

What will you do?
Operational oversight & accountability of all cloud services

  • Ensure the deployment of operational processes that support Operations Excellence principles at scale.
  • Drive key process improvements for managing the cloud environment, and collaborate with Sales, Product, R&D, Security and Support to ensure security, compliance, availability, reliability and scalability of OneSpan SaaS solutions
  • Support the on-call team around the clock in responding to cloud incidents
  • Oversee the currency of all cloud services, participating in upgrade planning and change control
  • Develop tools and processes to manage the health of cloud services
  • Monitor and test system performance and provide performance statistics and reports
  • Scale the operations to exceed cost targets

Problem Solving

  • Develop and participate in operations, release management, incident management, problem management, configuration management and change management processes for all cloud services.
  • Most operational problems related to cloud services will be escalated from Service Desk to the Operations team. The Sr Director is engaged in all major incidents, ensuring appropriate resources are brought in to address these issues.

Business Continuity & Disaster Recovery

  • Ensure advice and guidance is aligned with OneSpan’ s security and business continuity policies
  • Develop disaster recovery test plans for cloud services as required, direct and participate in exercises
  • Support our risk management activities by working closely with our risk officers to: identify, monitor, and report key operational controls and act on remediation, participate in the analysis, assessment and management of risk items as required, and comply with all associated Operational Risk policies, guidelines and frameworks

Maintain Documentation and Reporting

  • Ensuring all relevant services have well documented and regularly updated policy, procedure, and architectural documents.
  • Create Objectives & Key Results in order to quantify capacity, scalability, and availability of its cloud services.

Team Leadership and Relationship Management

  • Provide ongoing leadership and development to a diverse global team by demonstrating a strong ability to lead through example and mentoring
  • Develop and maintain strong working relationships with cloud service providers and vendors to influence product direction in support of OneSpan Inc's strategic direction

What do you need to succeed?

  • You have a proven track record of and passion for successfully leading cloud operations of commercial enterprise SaaS/PaaS/IaaS products over several years
  • You demonstrate leadership and exercise a positive influence on the teams with which you collaborate
  • You have demonstrable in-depth experience leading cloud services operations on one of the three leading public cloud providers AWS, Azure and GCP
  • You have demonstrable business acumen in and proclivity for driving SaaS operations at scale with a proclivity to optimize cost by owning and managing a cost center
  • You have demonstrable experience in personally guiding the team on all aspects of incident resolution and problem management, including operational troubleshooting to facilitate restoration of service and root cause identification
  • You self-evaluate and are continually searching for ways to improve yourself.
  • You thrive in adapting to a constantly evolving environment with your stream of new ideas
  • You are passionate about delivering premiere 24x7 enterprise-grade cloud services with experience of managing 24x7 third-party operations partners
  • You have worked on production environment compliance, certifications, and audits including security
  • You are able to work effectively across teams within OneSpan and with partners to "make it happen"

About Us:

We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you! ​ 

We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed We are committed to building a community of belonging and meaningful connections. We believe that hiring the best talent, will lead to the creation of better products and services.​ 

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Our company is in the heart of downtown with easy access to public transportation, bars and restaurants. Plus we have amazing views!!

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