GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments and financial risk management. With enterprise clients spanning North America, EMEA and APAC, GTreasury is headquartered in Chicago with offices in London, Sydney and Manila.

The Senior Help Desk Administrator will help build out, maintain, and troubleshoot the systems infrastructure. A successful candidate will be familiar with a variety of IT concepts, practices, and procedures as well as relying on extensive experience and judgment to plan and accomplish goals.

What you will do:

• Initial responsibility will be for desktop support and administration
• Also responsible for local area network and file server administration for WAN
• Support multiple users in multi locations on a regular basis
• Administer changes and adjustments to systems, as needed
• Recommend the purchase of new equipment
• Assess system performance and recommend improvements
• Assist with developing, implementing, and enforcing policies and procedures
• Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements
• Respond to and resolve internal client inquiries
• Provide emergency response to reduce downtime, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as-needed maintenance
• Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures
• Provide desktop support using a customer-oriented focus
• Manage, monitor, and maintain on-premise and Azure infrastructure.
• Be able to manage accounts in an Active Directory Environment
• Be able to setup accounts and maintain users in Office 365
• Be able to administer users and call queues in Microsoft Skype/Teams for Business Online
• Assist in updating, maintaining, and customizing SharePoint Online
• Maintain network with use of Fortinet network technology
• Stay up to date with technology and be enthusiastic when learning new systems
• Be extremely thorough when documenting changes, processes, or trouble tickets
• Assist employees with trouble tickets as they come in
• Take ownership of problems and use all resources and talents to come to acceptable resolution on issues.
• This person needs to be very good at troubleshooting.
• Work with IT team to develop standardized processes and checklists.
• Provide non-business hour 7X24 support both remote and onsite with on call rotation
• Complete assigned projects and tasks on their scheduled deadlines
• Provide training when needed

Who we are looking for:

• Minimum 2+ years Help Desk / Systems Administration experience
• Windows Server 2008, 20012, 2016 administration
• Basic LAN configuration
• Must be an excellent verbal and written communicator
• Must be a self-starter, highly motivated, and independent worker
• Comfortable in a fast-paced environment, serving multiple clients each day
• Strong Active Directory, Office 365 and Exchange Online administration experience
• Strong experience working with Microsoft Server and desktop environments
• Good experience with Microsoft portfolio including Azure, SharePoint, Skype for Business, and Teams
• Experience working with SIP and VOIP services
• Experience working with Fortigate converged networking equipment, or similar