Senior IBMi Systems Engineer

| Chicago
FULL URL//job/Downers-Grove-IL---Finley/Senior-IMBi-Systems-Engineer_JR003508?source=BuiltInChicago
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Senior IBMi Systems Engineers ensure the stability, integrity, and efficient operation of information systems that support core organizational functions and customers. This is achieved by monitoring, maintaining, supporting, and optimizing all operating systems assigned. The Senior IBMi Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems. A passion for improving processes and a commitment to customer satisfaction.

Duties and Responsibilities

  • Responsible for the remediation of server incidents including timely responses, thorough analysis, and all proper follow up actions
  • Responsible for responding to service restoration calls
  • Responsible for the overseeing of incident queues to ensure service level service levels are met
  • Responsible for the overseeing of request queues and taking ownership of completing the requested work detail
  • Responsible for reducing repeating incidents by performing deep analyses of tickets, adjusting thresholds, and/or performing root cause analysis to prevent future occurrences
  • Responsible for technical infrastructure projects
  • Collaborates with various groups to select appropriate design, process and tests and ensures the compatibility of system components
  • Responds to client/stakeholder problems in a timely manner, prioritizing multiple issues based on the severity of the case. Updates tickets with clear, concise and detailed documentation, including all communications regarding work, emails, phone calls and service attempts.
  • Determines need for and responsible for installing Operating Systems patches including pre and post level reporting
  • Follows documented procedures for installing, maintaining and administering server hardware and software environments
  • Possess an understanding of server hardware components
  • Possess an understanding of network design, components and computer systems interactions

QUALIFICATIONS

Required:

  • IBMi, iSeries, AS/400 System Administration (10+ years’ experience)
  • i/OS support for versions V5R4 to Current Release
  • Hardware Management Console (HMC) configuration and support 
  • IBM Power Systems Hardware configuration and support
  • IBM Server firmware support
  • Virtual I/O Server (VIOS) configuration and support 
  • TCP/IP knowledge for server configuration and support
  • Internal/External(SAN) DASD understanding, configuration and support
  • SAN replication methods (IBM FSFC, GlobalMirror) configuration and support 
  • Data replication (PowerHA, MIMIX, iTera, DataMirror, other) configuration and support 
  • Virtual Tape Library (VTL) solution (Dell/EMC) configuration and support 
  • BRMS (in-depth knowledge) configuration and support
  • MQ Series configuration and support 
  • Troubleshooting skills, analytical skills, experience in high availability/real time environment
  • Ability to coordinate actions through others and willing to adapt to change
  • Effective Communication skills (written and verbal)
  • Ability to work in a teaming environment, attention to detail and the ability to multi-task
  • Ability to coach others, ensure processes and procedures are up to date and followed, facilitate cross training among different teams, manage scheduling, facilitate Major Incident calls with support teams and client representatives
  • Ability to manage multiple projects simultaneously, to include resources, priorities, and timelines
  • Ability to mentor technical operations staff in appropriate techno
  • Dynamic schedules - MUST BE ABLE TO WORK NIGHTS/WEEKENDS (on-call rotation)

Desired:

  • Familiarity with the following tools: Service Manager, CASD Service Desk or ServiceNOW Configuration Management Database, Inventory asset management, HP Service Desk, BMC for iSeries, Halcyon and Unicenter
  • CL coding (develop and support)
  • SQL & DB performance monitoring & tuning - utilizing tools like DBMON & iDoctor
  • RPG Application development coding – General Understanding

Primary Location City/State:

Downers Grove, IL - Finley, Illinois

 

 

Additional Locations (if applicable):

 

 

Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks

Location

Our head office is 22 miles from the Loop (we have a Downtown office as well!) and 2 train stations close by. Plenty of places to eat and shop!

What are Ensono Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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