Senior IT Support Specialist

| Chicago
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We’re looking for a dependable Senior IT Support Specialist. Is it you?

You’re responsible, organized, and passionate about IT. You have a clear understanding of how to approach the configuration, maintenance, and support of local IT assets, and you don’t hold back from seeking additional details or answers to necessary questions. Ensuring that policies and procedures are up to date is of high importance to you, and you’re eager to support employees in making sure they’re properly trained in all matters relating to security and privacy.

Here’s what a Senior IT Support Specialist does at Evive (for people who like bullet lists):

  • Install and update laptops, PCs, office network infrastructure, and related software.
  • Configures, updates and maintains office CRM tool and ticketing system. Ensuring end user rights are appropriately configured and access is up to date.
  • Serves as the administrator of Evive Mobile Device Management software. 
  • Troubleshoot all information technology issues for our corporate users, including software, hardware, and networking.
  • Partner with HR to build, maintain and conduct training with staff to ensure education, compliance and general awareness regarding IT security risks and how to mitigate.
  • Partner with HR for new hire computer set up and on-boarding.
  • Assists in the inventory management of all company owned devices including documentation of ownership, transfer and destruction of devices securely.
  • Owns designated software or hardware systems, and takes responsibility for their maintenance and operation, ensuring software is appropriately installed by role.
  • Periodically conducts internal audits on local systems to verify no suspicious software has been installed to devices, documents and tracks all audits and resolution.
  • Assists in writing, editing, maintaining general IT and security policies and procedures across the organization.
  • Participates in RFP responses, annual cybersecurity reviews, and mandatory IT and business certifications.
  • Creates and responds to information security incident reports based on internal and external indicators of compromise or threat, under the guidance of the information security leader.
  • Monitors information security threat and event dashboard and follows up with proper actions under the supervision of information security leader.
  • Maintains the process from onboarding to secure destruction of all IT equipment including PC, laptop, printers, etc.
  • Monitors latest trends in IT security and communicates to employees under the guidance of VP of information security.
  • All other duties as assigned.

You bring a lot to the table.

  • Bachelor’s Degree in IT, Information security, or related field preferred
  • Experience writing, building, evaluating policies, processes and procedures.
  • Experience in IT hardware, software management and troubleshooting.
  • Experience in Apple technologies and MDM required.
  • Effective communication skills especially in the capacity to present and train others.
  • Prior experience with information security policies, procedures, or incident handling preferred but not required.
  • Knowledge of IT Security Control requirements such as ISO27001, PCI-DSS, HIPAA preferred but not required.

Evive takes care of its teammates. Here are our current benefits:

  • Laid-back office, casual attire—jeans and a t-shirt are always okay!
  • Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
  • Competitive salaries with annual bonus pay
  • Paid Time Off—both for vacation and volunteering
  • Paid Sick Time
  • Four work-from-home days every month
  • Employer-paid medical insurance + subsidized vision, dental, and short-term disability insurance
  • Voluntary life and AD&D insurance
  • 401(k)
  • Student loan assistance program
  • Employee assistance program
  • Pre-tax commuter benefit + convenient location (right off the CTA blue line and Union Station)
  • Treadmill desks: walk and work!
  • Company-sponsored book club
  • And we watch Jeopardy! every day

If you’re prepared to go big, go bold, and go beyond, you’re ready to go Evive. 

Apply now!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • DockerFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AWS RedshiftDatabases
    • CassandraDatabases
    • DynamoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • Adobe XDDesign
    • Adobe InDesignDesign
    • Adobe Dreamweaver Design
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • MarketoLead Gen

Location

Our company is located in the hustle and bustle of the Loop. Many restaurants are nearby and it's a quick walk to EL, Union Station, Ogilvie, and the major bus hub.

An Insider's view of Evive

What are some social events your company does?

We have engagement activities on a regular basis. Everything from quarterly trivia, to global office olympics, to happy hours, to step-challenges, to Halloween spirit week with costume contests, to company sponsored volunteer days, to company summer outings and winter holiday parties. Team building and relationship building is a huge part of Evive!

Kristi

HR Generalist

How do you collaborate with other teams in the company?

Cross-functional collaboration is an essential function of my role. I work closely and meet regularly with my colleagues in Marketing, Professional Services, and Product to ensure that we are all aligned in our positioning to portray our solution's capabilities in the market accurately.

Krupa

Vice President of Solution Consulting

How has your career grown since starting at the company?

I started on the communications team and quickly became interested in account management. I was able to work with my manager and the client teams to transition to an account manager. From there I was promoted to a Client Services Partner. I truly feel I have grown in the past 4 years as a writer, speaker, problem solver & critical thinker.

Suzie

Client Services Partner

How do you make yourself accessible to the rest of the team?

I hold Office Hours twice a week for the team to drop in for whatever they need - help with a daily task, discuss a client escalation, brainstorming, or just a brief non-work chat. It's been very beneficial for my team, and works well with everyone's schedules. I also have regular one-on-one's with my direct reports, and a weekly team meeting.

Chris

Director, Client Services

How would you describe the company’s work-life balance?

Evive's work-life balance is wonderful. Especially working through the pandemic as someone with two young children, I have the freedom to be with my family and still complete the required work in my role. I love working for a company that trusts me (and those around me) to do what I need to do, on the hours that make sense for me and my family.

Brett

Director, Implementation

What are Evive Perks + Benefits

Evive Benefits Overview

Flexible hybrid work environment
Competitive salaries with annual bonus pay
Paid time off—both for vacation and volunteering!
Paid sick time
Paid Parental leave
Company observed Mental Health Days
Employer-paid medical insurance (100% paid)
Dental and Vision Insurance
Ancillary benefits including short-term disability, long-term disability insurance, accident and critical illness insurance
Employer-paid basic life insurance and AD&D insurance
Voluntary life and AD&D insurance
Health savings account
Flexible spending account (medical, dependent care & commuter)
401(k) with company match - no vesting period
Student loan assistance program
Tuition reimbursement program
Employee assistance program
Gym/Wellness reimbursement program
Pet Insurance
Anniversary gifts for key milestones including a one month sabbatical
Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
Treadmill desks: walk and work!

Culture
Volunteer in local community
Evive encourages employees to volunteer in their communities! We provide Volunteer PTO to ensure employees can show up.
Partners with nonprofits
With the vision of our Corporate Giving Committee, Evive partners every year with The Posse Foundation, Illinois Medical District Guest House, the Greater Chicago Food Depository, & more!
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee-led culture committees
Hybrid work model
Flexible work schedule
We know employees need to balance life and work, therefore we offer the flexibility to take an appointment in the middle of the day and to flex hours if they have any early morning call.
Remote work program
We currently offer a flexible work from home policy and do not require anyone to be onsite.
Diversity
Mandated unconscious bias training
Quarterly DEI discussion groups with outside learning resources
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical FSA Dependent, Care FSA and pre-tax commuter benefits
Disability insurance
STD that covers up to $1000 per week and LTD that covers up to 60% per week. We also offer critical care and accident insurance.
Dental insurance
Subsidized by Evive - we have two dental plans to offer.
Vision insurance
Health insurance
We have 3 BCBS (2 PPO and 1 HMO) plans which are either completely covered by Evive or significantly subsidized.
Life insurance
Basic Life & ADD are completely covered by Evive with the option of getting additional Voluntary Life Insurance that is portable and covers up to $500,000. We also have voluntary spouse and child.
Pet insurance
We offer pet insurance for those furry family members to cover unexpected vet costs and routine visits.
Wellness programs
We focus on different areas each quarter including mental wellbeing, physical wellbeing, nutritional and financial. We also offer a $400 yearly wellness stipend.
Mental health benefits
Our CEO and our company prioritize benefits holistically. Not only do we have traditional benefits, we have a culture which includes total wellbeing.
Wellness days
Financial & Retirement
401(K)
You can start contributing to your 401k plan as soon as you start.
401(K) matching
Evive matches 401k at 2% fully vested from day one
Company equity
Equity is offered at the discretion of the company.
Performance bonus
All Evive employees are provided an annual bonus based on company performance. Additionally spot bonuses are provided throughout the year for employees who go above and beyond.
Charitable contribution matching
We match charitable contributions as a perk for an employees 3 year anniversary.
Child Care & Parental Leave Benefits
Childcare benefits
We offer DCFSA and a yearly stipend that can be used towards child care
Generous parental leave
We offer 8 weeks of fully paid leave for the birth parent and 4 weeks for the non-birth parent
Family medical leave
We offer up to 12 weeks unpaid, job-protected leave per year under FMLA
Return-to-work program post parental leave
Company sponsored family events
We host company sponsored family events a couple of times a year
Vacation & Time Off Benefits
Generous PTO
We start off with 3 weeks of PTO and it increases to 4 week at 3 years and 5 weeks at 7 years. We also offer 2 floating holidays per year.
Paid volunteer time
We offer 8 hours of volunteer PTO, as well as, company sponsored volunteer days
Sabbatical
Our anniversary program offers a one week paid sabbatical during your 5th year at the company along with $500 and 4 weeks of paid sabbatical and $1000 on your 10 year anniversary.
Paid holidays
Paid sick days
We offer 2 weeks of sick time per year for all employees
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
We offer pre-tax commuter benefits for public transit and parking. We also offer a discounted biking sharing membership.
Company-sponsored outings
Our teams do outings on a regular basis sponsored by the company. We also have an annual summer outing and winter holiday party every year.
Free snacks and drinks
Evive has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Some meals provided
We provide company paid catered lunch on Wednesdays
Company-sponsored happy hours
We have happy hours on a regular basis and usually pair it with another fun activity like office trivia or our annual Halloween Costume Contest
Onsite office parking
We have pre-taxed commuter benefits to cover parking with a parking lot right across from our office and plenty of street parking
Recreational clubs
Pre-pandemic we offered company sponsored sports leagues year round. In the past we have had basketball, softball, kickball, volleyball, and bowling! Hopefully this will return soon.
Relocation assistance
Fitness stipend
We offer a yearly wellness stipend that can be used for gym memberships or workout classes and equipment
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
We offer many different learning and development options including licenses from Udemy for continuing education and development dollars for conferences and trainings.
Tuition reimbursement
We offer college loan tuition reimbursement for all employees with $50 a month and development dollars for continuing education.
Lunch and learns
We have lunch and learns on a regular basis both hosted internally and sometimes we bring in external people to host.
Promote from within
Mentorship program
We offer a mentorship program twice a year - in the fall and spring
Continuing education stipend
We have development dollars that any employee can apply for and get up to $1000 a year in continuing education coverage
Continuing education available during work hours
We encourage our employees to be on going learners and when they have free time during the work day to use it to take courses on Udemy or on other platforms
Online course subscriptions available
Customized development tracks
Paid industry certifications
We use our development dollars for those interested in getting certifications for their role
Personal development training
Apprenticeship programs

Additional Perks + Benefits

We have endless opportunities in many different areas here at Evive. We pride ourselves on our culture, as well as, our dedication to learning, development and growth. We are always open to new ideas wether that be an engagement activity, a learning opportunity or something else, suggestions are always welcome.

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