This position reports to: Sr. Director, AMS Field Enablement

ServiceNow is changing the way people work and engage. ServiceNow makes work, work better for you. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Global Customer Success Enablement (GCSE) Organization

The Senior Manager of AMS Field Enablement is part of the GCSE organization and will be instrumental in understanding our existing solutions (both current and upcoming) and helping identify and prioritize enablement and training gaps within a dedicated sales team in the Americas GEO. The Senior Manager of AMS Field Enablement will be responsible for giving a dedicated team of sellers the tools, resources, skills, and knowledge necessary to accelerate ramp times, as well as improve overall effectiveness and efficiency to better sell and demonstrate differentiated value to our customers. They will also be on point to drive, support, and execute numerous regional and global enablement efforts.

The ideal candidate will have a strong sales background, with experience in enablement, sales development and previous experience in assessing the needs of a go-to-market business to deliver meaningful enablement programs.  This role requires a well-rounded individual who has excellent organizational and interpersonal skills as well as a proven track record in enablement and training programs.

Responsibilities

• #1 Be the trusted enablement business partner to a dedicated group of sales leaders and sellers
• Provide dedicated sellers with relevant knowledge, skills and tools to achieve sales objectives/priorities
• Advocate for the sellers/learners and global enablement programs
• Represent enablement in sales meetings/calls (QBRs, All-Hands, etc.)
• Drive awareness of global and regional enablement programs
• Drive feedback into global enablement programs
• Run effective enablement research and discovery
• Partner with the global sales enablement organization (GCSE) and subject matter experts on enablement programs, content, curriculum, deployment and metrics
• Leverage global knowledge assets to construct, deliver or facilitate enablement solution for regional specific sales enablement needs
• Reduce the noise in the field and providing clarity to relevant enablement that drives sales priorities/strategies
• Manage and communicate your enablement program portfolio including, active and completed programs, updates, success metrics and calendar.
• Collaborate with cross-functional teams on enablement priorities
• Run effective enablement prioritization with stakeholders
• Co-build, vet and deploy annual and quarterly enablement plans
• Build content and facilitate deliveries as appropriate

Capabilities/Experience

• Ability to build trusting relationships
• Manage stakeholder partnerships
• Demonstrate leadership presence with the highest levels of the organization
• Excellent communicator:
  • Active and empathetic listener
  • Courageous, transparent and articulate communicator
• Can develop relevant point of view
• Collaborate at all functions and at all levels of the organization
• Comprehends and articulates sales methodologies and operating models
• Learn and stay relevant with products, services and selling landscape
• Read and Interpret sales performance reports for strengths and gaps
• Architect/Construct outcome-based enablement programs

• Run effective enablement research and discovery
• Ability to facilitate or present in live enablement sessions
• Ability to remain agile in changing and fast-paced environment
• High energy with positive energy and a growth mindset

• Bachelor’s Degree or equivalent experience
• 5+ years in sales enablement
• 5+ years in sales or supporting sales roles
• Strong experience in training and enablement, ideally in technology organizations with a demonstrated track record of successfully executing advanced sales training and enablement programs

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.