Senior Manager, Customer Success, Scout RFP

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  • Join our team and experience Workday!

     

    It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

     

    Job Description

    Scout RFP, a Workday company, is a leading provider in cloud-based strategic sourcing solutions that help organizations source faster and achieve better business outcomes. Scout RFP has a direct impact on Workday’s ability to deliver a comprehensive source-to-pay strategic sourcing offering, elevating the office of procurement in strategic importance and transforming the procurement function.

    Scout RFP is looking for a highly motivated individual to join its Customer Success team to help clients achieve their goals with the Scout product. Strategic Customer Success Managers oversee our Enterprise customers throughout their lifecycle, including supporting their initial onboarding, presenting Scout RFP to customer users for expansion and training, and strategizing with decision makers and champions to determine how Scout can drive optimum value for their team. You will be a strategic and trusted advisor to Scout’s largest enterprise customers, discovering their business needs and pains, and coaching them on how to resolve those within Scout.
    You will work closely with other departments internally, working to identify areas where existing customers could expand and discovering new uses for Scout within the enterprise. Candidates must be self-motivated individuals who love working with a passionate/competitive team, solving problems for customers, mastering product knowledge, and continually improving company processes and culture. You must have previous experience managing enterprise tier accounts and working directly with enterprise customers, an ability to thrive in unknown territory, and a desire to contribute on a strategic level.

    What You'll Accomplish:
    • Work with enterprise customers to build a success plan that maximizes how Scout will address their challenges in current and future states
    • Identify and measure metrics for success, reporting on progress and identifying account roadblocks during regular business reviews
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Travel and meet with customers in person, discovering and understanding their needs and driving adoption through best practices
    • Maintain high levels of customer engagement and satisfaction with a focus on delighting the customer and maintaining loyalty over time
    • Work closely with Sales and Product to capture and assess business needs, matching them to new and future solutions
    • Curate custom content for onboarding and training as needed

    Requirements:
    • Undergraduate Degree
    • Strong organizational skills
    • Excellent verbal communication and presentation skills
    • Experience building trust across an enterprise, maintaining strong rapport and long-term relationships
    • Experience managing and supporting deployment of large enterprise customers
    • Strong project management skills
    • Self-motivated, proactive team player with a creative and innovative problem-solving style
    • Comfortable with managing multiple expectations across team members and customers
    • Client facing experience required

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Location

One block away from the Kennedy expressway and walkable distance from the multiple train lines, water taxi and Divvy bike sharing station.

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