Senior Manager, Healthcare (Provider)

Senior Manager, Healthcare (Provider)

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up consulting firm, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our consultants work on front lines – partnering with clients to deliver game changing solutions in the most dynamic industries. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?
West Monroe Partners is hiring a Senior Manager with prior consulting project management experience to join our growing Healthcare and Life Sciences practice in our Chicago office, specifically leading our efforts in the Healthcare Provider space. In this role you will be responsible for delivering business and technology solutions in the healthcare industry to Provider organizations specifically partnering with our clients around Provider systems (PM, EMR/HER, Billing, RCM, HIM, Sourcing) and Operations (Front Office, Back Office, Clinical, Corporate). Our team assists providers with uncovering opportunities, developing clear roadmaps, and working toward improved outcomes. We depend on our highly skilled consultants to drive growth – in our clients’ companies and in their own careers.

What will you be doing?

Senior Managers at West Monroe Partners must possess proven and repeatable experience in the three main areas of responsibility:

Client Delivery:
* Independently manage large, strategic engagements
* Communicate and report project status to C-level executives and Finance management, including budget, risks, issues,
* etc.
* Mentor and manage teams of consultants to deliver project on time, on budget as well as QA work done by the team.
* Understand underlying relevant technologies to be able to direct the design, development, testing, and implementation of a technical project
* Quickly respond to client requests for immediate issues while also being able to drive projects to completion
* Analyze each client's specific request and determine the underlying problem and recommend proper solutions
* Identify and eliminate roadblocks for the team
* Oversee the overall project, with ultimate responsibility for success or failure of the engagement, specifically focused on ensuring overall client satisfaction and quality of delivery and profitability of the engagement
* Conduct and document interim client satisfaction reviews with client sponsor and project manager

Practice Development:
* Identify team strengths and issues; drive and develop better behavior to create more effective consultants
* Participate actively in the recruiting process for other consultants
* Coach and manage other consultants and actively participate in the performance expectation process
* Actively monitor employee development, performance management, and training; address employee engagement issues; engage office/practice leaders and human resources as appropriate
* Meet with solution line leaders to understand and manage state of practice, projects in flight, client billings and receivables

Business Development:
* Create work plans, pricing estimates, and risk assessments for prospects
* Actively build a professional network and affiliate network in the local community
* Contribute ideas and expertise for go-to-market strategy; help execute business development campaigns
* Present solutions and proposals to clients and prospects
* Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans
* Serve as Account Manager to coordinate client activity, identify cross-sell opportunities, manage follow-up, and ensure consistent WMP experience

What do you need to bring to the table?
* Strong background working within the Healthcare Provider industry, specifically in the Technology and/or Operations division
* Prior team-based project leadership experience in a consulting firm
* Bachelor’s degree required and 10 + years of hands-on experience as a project manager leading business and technology strategy projects and full lifecycle software implementation projects
* Knowledge and experience with complex business systems integration and technology transformation, custom design and development, database design, and data management
* Experience with healthcare-specific systems a plus; particularly on the provider side
* Experience working in a fast-paced, collaborative, and team-based project environment
* Ability to lead and mentor other team members or developers while leading projects
* Excellent leadership, organizational, verbal and written communication skills to communicate technical concepts to non-technical business people
* Ability to travel

West Monroe Partners is an Equal Employment Opportunity Employer -

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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