Description

Senior IT Manager - SAP Procurement & Ariba

Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Team: The Corporate Services IT Team is made up of a diverse and highly skilled IT Applications professionals who are focused on enabling, as well as innovating for the Corporate Business Partners in Finance, Legal and GRC.   

Role: ServiceNow is seeking an IT Applications Manager to lead a team of BSAs while partnering with PMO, DEV, QA to create amazing experiences for our Corporate Business partners in Sourcing, Procurement, T&E, Workplace Services, and end-users. 

You will partner with multiple business functions and IT teams to deliver results that drive growth, enable productivity and provide innovative and delightful experiences.

What you get to do in this role:

• Manage IT applications for Sourcing, Procurement, Vendor Management, T&E, Workplace Services
• Manage and nurture relationship with business teams and their satisfaction with IT delivery
• Leverage business process knowledge and expertise in Source To Settle and Facilities areas to drive business process improvements
• Extend and manage relationships with other lines of businesses such as FP&A, Legal, Commissions, HR, etc. where the process needs interaction with these lines of businesses.
• Execute and manage the IT applications roadmap depending on the business needs aligned with company growth plans for short-term and long-term goals.
• Be hands-on by working very closely with ServiceNow business teams to understand business requirements and then partner closely with the IT development team for creation of Business Requirements, Functional Design, etc.
• Work with the Development/QA team to build/test relevant applications based on business requirements, need
• Build proofs-of-concept (POC) for potential new solutions and technology
• Accountable for the timely delivery of projects and initiatives as per established roadmaps by working closely with the business teams, IT Development team, PMO team and Applications/Infrastructure operations team
• Develop future solution strategies by working closely with Business and IT Development teams
• Create and present functional and technical design including data analysis to the business team, and gather feedback to influence solution design and approach
• Document functional business requirements, process flow diagrams, and business cases
• Facilitate requirements gathering and process mapping workshop
• Facilitate review sessions with functional owners and end-user representatives
• Perform gap analysis: as-is vs. to-be
• Participate in end to end implementation planning including project management, issue management, communication and change management
• Writing and reviewing QA and UAT test scripts on as need basis
• Managing UAT with end users including coordination and user acceptance signoff
• Preparation of user documentation and training documentation if and as necessary

In order to be successful in this role, we need someone who has:

• Overall 10+ years of experience in the role of Business Process Analyst, Business Systems Analyst, Solutions Architect and IT Applications Manager
• Deep experience in SAP applications (ECC, Ariba, Concur, etc.) and products related to STS and Facilities
• Experience and understanding of SaaS business environment
• 3-5 plus years of experience in the role of Manager / Sr. Manager for IT applications
• BA/BS degree in Information Systems or related disciple required; Advanced degree a plus
• Ability to interact with all levels of business users (end-users/executives)
• Deep expertise and working knowledge of end-to-end business processes as regards to STS and Internal IT operations
• Demonstrated experience delivering in waterfall methodology and Agile framework.
• Familiarity / Experience managing Facilities applications a plus
• Experience managing applications on the ServiceNow platform a plus
• Excellent communication skills with the ability to impart ideas in both technical and user-friendly language
• Highly motivated and driven, with keen attention to detail and the ability to multi task in a self-managed environment

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.