GoHealth
We're disrupting the health insurance industry with our digital platform.
Chicago, IL

Senior Manager, Licensing Services

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As our Senior Manager, Licensing Services, you will lead a team of managers, facilitators, license advocates, license administrators and/or data analysts to support the onboarding of talent onto high performing sales teams across GoHealth’s Marketplace. This individual will bring varied experience in the insurance industry, including training, licensing and a passion for driving results throughout the candidate/customer experience. You will work closely with business leaders to understand staffing and licensing needs and build strategies that deliver proficient, compliant and ready to sell agents to their program teams. They must bring excellent collaboration skills and have a high degree of flexibility to accommodate and support a range of staffing and licensing needs throughout changing business dynamics.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

Responsibilities:

  • Provide direction and support to all phases of the pre-license candidate onboarding (state LOA training, LOA exam, resident/non-resident license and carrier appointments)
  •  Develop, measure and monitor productivity goals and quality levels of team members and redirects resources as needed
  • Collaborate with peers, senior level leaders and other stakeholders (recruiting, HR, business leaders) to identify opportunities to optimize our talent pipeline, licensing footprints and agents’ abilities to become ready to sell
  • Design and facilitate financially feasible pre-licensing training and testing experiences that are executed on time, with excellence and lead to exceptional pass rates; analyzes and monitors pass rate trends to leverage best practices across other locations
  • Provide leadership to direct reports to implement, support and measure the effectiveness of ongoing testing, licensing, appointment and certification initiatives
  • Secure and allocate resources to ensure pre-licensing training, testing, appointment and certification activities are executed on time and with excellence
  • Guide the development plans for team members and certifies they can effectively manage all components of GoHealth’s license onboarding programs
  • Execute and analyze licensing data to understand gaps and opportunities for improvement
  • Supports the delivery of larger scale staffing and licensing projects (e.g. new business, growth initiatives, etc.)
  • Support transparent and effective measurement/reporting of licensing, appointment and certification initiatives
  • Take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust


Skills and Experience:

  • BA or BS degree or related applicable experience
  • 3 + years of licensing experience is required
  • 3 + years of leadership experience is required
  • Must have thorough understanding of state and federal health and Medicare insurance licensing requirements
  • Detail oriented to ensure data integrity in the compliance management system and other resources
  • Experience with licensing resources (e.g. NIPR, NC NAIC, RegEd)
  • Highly proficient with MS Office applications (Excel, Outlook, etc.)
  • High degree of flexibility and agility to pivot quickly and respond to business dynamics
  • Exceptional listening skills and emotional intelligence to read and interpret team and leader dynamics
  • Interest and passion for continuous improvement and leveraging the expertise of other team members
  • Ability to self-direct and self-administer with limited administrative support
  • Strong ability to build high trust relationships with leaders at all levels

Perks and Benefits: 

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer

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What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Diversity employee resource groups
At GoHealth you will find a very interactive Women@GoHealth, WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring practices that promote diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Family medical leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid holidays
Paid sick days
Employees can use our open PTO policy towards sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Recreational clubs
We have runners groups, volleyball groups and other
Fitness stipend
Home-office stipend for remote employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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