Senior Manager, Network Development

| Chicago
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The opportunity:

The role of the Senior Manager Network Development is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 clients and suppliers across 109 countries. In this role, you will lead the growth of our network in your respective region. You develop and execute a long term strategy on where and how flexport needs to be present to serve our customers with the best possible proposition. Most importantly, you will play a pivotal role in building our future operating model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone.


This role is designed to design, develop and deploy a successful network infrastructure including our Linehaul and Warehousing Network in the Americas. The right network design and setup is vital and serves as Flexport’s backbone for all Air, LCL and Domestic Trucking shipments. You will also be responsible for the overall quality of the network (ie. On-time Performance, Damages, vendor management) including the carriers and terminals we operate with. You will need to develop processes from the ground-up, drive global standardisation, build tech requirements and implement systems to help drive efficiencies, and continually look for ways to improve network operations quality across the Americas.


Tactical Responsibilities:

As a Network Development leader, you are an expert in what is needed to execute the end-to-end movement of shipments in your continent, and across the globe. 

  • You will be responsible for designing, developing and deploying the right Warehousing, Domestic trucking and Linehaul infrastructure based on Flexport’s growth aspirations and forecasts across various consolidations products 
  • You will manage P&Ls for the relevant business areas in scope and ensure you create the appropriate forecasts and budgets for future investments in the network
  • You will be responsible for implementing supply chain solutions across new trade lanes, for our clients in collaboration with the Trade Lane Management (TLM) and Trucking Procurement teams
  • You will hire, coach and develop a team responsible for the end-to-end quality of our consolidated freight within a regional network (both imports and exports), including intermodal movements. You will manage the career progression of your team and build in the right dynamics for success of both the individuals and the group. 
  • You will be responsible for meeting internal KPIs and SLAs that demonstrate quality delivery in relevant business areas.
  • You will work closely with your peers and Data Analytics team to set-up long term data optimisation modelling, run deep analysis on to reach the optimum for Flexport. 
  • You will work closely with your counterparts in the other regions to design, pilot, test and roll out new process and tech initiatives, ensuring standardization and efficiency gains are achieved across all regional teams in line with our OKRs. 
  • You will work closely with the data analytics and product teams to further develop linehaul optimization products that will help us manage and automate our line-haul network
  • You will monitor regional vendor (e.g. carrier, trucker) performance and partner with Procurement on performance management initiatives.
  • You will serve as the primary relationship manager for internal and external partners in your region such as terminals, carriers, and warehouses, the Customs team and the Ocean Operations team.

Adaptive Responsibilities:

  • You will work with gateway and global management to ensure the right metrics and data are in place to empower your regional team to deliver great performance. 
  • You will be responsible for monitoring and improving overall cost-to-serve while maintaining a high level of client satisfaction.
  • You will help design and implement operational infrastructure and procedures in the team you oversee while constantly identifying and executing on opportunities to realize optimal efficiency and productivity.
  • You will empower your team to prioritize and align on key initiatives, experiment with the best ways to drive growth and maintain high on-the-job motivation.
  • You will support the regional leadership and global management to build a growth plan for your own region
  • You will build trusting relationships and strive for high satisfaction levels from the Client Solutions team. You will work with Account Management to design and iterate on effective feedback loops to ensure client needs are met. 
  • You will act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy.

What you will need:


Experience:

  • BA/BS degree, MBA is a plus
  • Minimum 10+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, operations at a high growth organization, or consulting
  • Program management, project management and process design experience
  • Strong Data Analytics skills


Skills:

  • Coaching your colleagues
  • Encouraging your team to improve how the team works
  • Helping your team learn from their performance outcomes
  • Inspiring your team
  • Engaging a customer with empathy and without bias
  • Pressure testing qualitative and quantitative work
  • Building strategy through a customer viability lens
  • Designing processes
  • Leading difficult conversations 
  • Forming hypothesis and developing experiments
  • Communicating with structure (“A mastery of (internal) communication”)
  • Managing time and commitments (“Next-level attention to detail”)
  • Investigating and troubleshooting the customer’s problem
  • Execute complex processes without missing adaptive opportunities
  • Applying policy, process, and best practices
  • Organizing, leading, and participating in meetings


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • PeriscopeAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • MailChimpEmail

Location

We're located near tons of restaurants and only a 10-minute walk from 3 parks!

An Insider's view of Flexport

What’s the vibe like in the office?

The people in this office are the cream of the crop. They’re down to earth and razor-sharp. You could go up to anyone in the office, ask them a question, and they will stop whatever they were doing and help you out every time.

Victoria

SMB, Account Executive

What's the biggest problem your team is solving?

We are solving the extreme complexity and opacity of trucking coordination and execution in international supply chains. We bring visibility and control to our customers while also reducing operational overhead.

Uri

Director, Engineering

What makes someone successful on your team?

Ownership. Our company is growing quickly and the surface area of our product is growing quickly as well. The strongest contributors identify important projects and see them through completely. They are proactive from the initial research and design phases to the post-launch productive monitoring. As Flexport grows, they emerge as natural leaders.

Max

Senior Staff Engineer

How does your team reward individual success?

Every team member's accomplishments are integral to their peers' success which, in turn, stimulates each of us to celebrate each others wins and nominate one another for projects and roles that facilitate unparalleled career development.

Ellen

Solutions Consultant

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Company Outings
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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