Senior Manager, Payer Front Office at West Monroe (Chicago, IL)

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Ready to thrive in the next step on your career journey?

West Monroe is hiring a Senior Manager with prior consulting project management experience to join our growing Healthcare and Life Sciences practice in our Chicago office, specifically leading our efforts in the front office space for our Healthcare Payer clients.

We’re looking in experience in one or more of the following areas: product, digital, and/or omnichannel, because in this role you will be responsible for delivering business and technology solutions to Health Payer organizations specifically partnering with our clients around:

  • Product lifecycle management – support strategy and product ideation, business case development, and implementation
  • Digital consumer experience – improve end to end digital, high-touch experiences from prospects to becoming members, as well as across a health plan’s producers, providers, and employer groups
  • Omnichannel marketing and communications - assist payers uncovering opportunities to better meet consumers where they are, developing clear roadmaps, and working toward improved outcomes

In this role, you will:

  • Lead and mentor a motivated team of professionals by actively monitoring employee development, performance management, and training; providing QA and coaching to ensure highest delivery quality.
  • Solve complex client issues and act as their change agents by overseeing the overall project(s)/program, with ultimate responsibility for success or failure of the engagement.
  • Serve as clients’ trusted advisor, developing POV to help support their strategic goals and foster strong relationships across an organization
  • Serve as Account Manager to coordinate client activity, identify new and cross-sell opportunities, manage follow-up, and ensure consistent WMP experience
  • Understand business needs and requirements and help turn goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans

 What You’ll Need To Succeed

  • Prior consulting experience as a Senior Manager, minimum of 3 years as a Manager +
  • Depth in the Health Payer value chain, a perspective on where the industry is headed in the future, and how front office operational excellence can drive a positive consumer experience and support achieving desired patient outcomes
  • Strong background working within the Healthcare Payer industry, specifically around front office (product, sales, marketing, communications)
  • A deep understanding of a payer’s consumers and associated relationship strategies
  • Understanding and experience with omnichannel technologies (i.e. Salesforce, Adobe, member golden record, intake and quoting processes)
  • Experience working within an agile workforce and transformational projects would be a key differentiator
  • Excellent leadership, organizational, verbal and written communication skills
  • Strong interpersonal relationship skills and experience advising C-suite stakeholders on strategic project(s)/program
  • A respect for diverse experience and thought; ability to form and articulate your perspective to executive leadership
  • Willingness to travel

Your Success Measures

These are the key achievements we expect you’ll have made in your first year.

  • Successful delivery of multiple client projects – within the same account or across clients, measured through client satisfaction surveys and project profitability
  • Contribute to the sales of the Health Payer team, measured through opportunity origination dollars
  • Grow and mentor the WM team, measured through upward feedback
  • Develop Health Payer accelerators, tools, and artifacts that will grow our team while providing assets that help drive client delivery

Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here. 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
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    • SpringFrameworks
    • AccessDatabases


Chicago is our headquarters, our largest office, and where it all started. Located in the Loop, you’ll find representation across all practices and industries. As our first office, Chicago remains one of the firm’s main hubs for technology and innovation, relying on top talent from the area.

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.


Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.


Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Our Chiefs Program allows any employee to create a CXO (Chief “Something” Officer) role that is outside of their daily client service role such as Chief Outdoor Officer or Chief Snack Officer.
Open door policy
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
West Monroe has six ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, and Women's Leadership Network.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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