Company Description
Job Description
We're leading our industry.
Epsilon is an all-encompassing global marketing innovator. We wrote the book on database management, and now we're writing the future of marketing. We know that true connections create better results, so we work together to develop personalized marketing solutions for consumers. Here, you'll learn from the best in the business and grow in a team-oriented environment.
It's all about the customer.
To best service our customers we need the best people. The Shared Services Resource Management team enables our People Cloud platform teams to 'do what they do' by finding the best employees for the job.
The Senior Manager, Resource Management is a key role within the Resource Management Team requiring a combination of focus and flexibility, as well as a willingness to play a pro-active enablement role. The role requires a highly resourceful individual with self-motivation, integrity, and a willingness to learn and adapt to dynamic business requirements.
The Senior Manager, Resource Management is responsible for resource planning and staff allocation for one or more of Epsilon product teams. The Senior Manager, Resource Management is responsible for confirming the assignment of people to projects based on their skills, previous experience, availability, or project budget. The Senior Manager, Resource Management needs to ensure resources have the capacity to deliver upcoming projects. The Senior Manager, Resource Management may have direct reports and people management responsibilities.
What you'll do as a Shared Services Senior Manager, Resource Management:

• Possess a clear and thorough understanding of resource management terminology and process as well as Epsilon Sales process
• Ensure resource requirements are fully understood and are accurately reflected in the Resource Forecast tool meeting all SLAs
• Confirm resources have the capacity to deliver upcoming projects
• Coordinate and facilitate the resource planning meetings
• Identify and articulate discrepancy between what has been sold versus what has been requested
• Manage, either directly or indirectly, other members of the Resource Management team with ability to lead and grow a competent team through effective hiring, training, goal-setting, coaching, and performance evaluations

What skills you will use:

• Communicates effectively using verbal and written skills
• Able to work independently and manage communication to all organizational levels within our global environment
• Demonstrates a blend of business acumen and technical aptitude
• Uses negotiation, time-management and listening skills to best deliver client requirements
• Able to quickly develop and maintain relationships within the organization and/or with external partners and understand the unique needs of each partnership
• Self-starter with strong initiative
• Thrives in a highly matrixed environment while managing multiple priorities simultaneously

Qualifications:

• College degree or higher
• 10+ years of like business experience
• Resource Management or Workforce Management tools and applications
• Direct People management experience
• MS Office / MS Teams / SDLC / BI tools
• Marketing and Loyalty programs across 1 to many markets preferred

Who are we a good fit for?
We didn't become an industry leader through corporate stagnation. We're constantly changing, and we love working with people who share our adaptability and thirst for knowledge. With new ideas flying around, we thrive on a collaborative spirit. If you want to work for a company that encourages advancement, then come join us.
Apply now
We're proud to believe that your gender, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability should have nothing to do with our hiring practices. We'll never discriminate against anyone's background or creed. If you're a forward-thinking team player, we want you to work for Epsilon.
Qualifications
Additional Information
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.
Thanks to the work of every employee, Epsilon products and services have been recognized as industry-leading by the Forrester Wave™. We process more than 500 billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. And our CORE ID® is the industry's most accurate, stable and scalable identity solution that helps brands recognize and reach 200M+ U.S. consumers in a privacy-safe way.
Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com
Great People Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance.
Applicants with criminal histories are welcome to apply.
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