Senior Manager, Supplier Content Management, Zoro

| Northwest Suburbs

Company Summary: 

In the past seven years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 400+ working out of a 60,000+ square foot building, offering more than 2,700,000 unique products.


 

Primary Function:

As the Senior Manager - Supplier Content Management you will have the unique opportunity to build and lead a team of Supplier Operations Specialists with a rapidly growing B2B e-commerce company. You will directly oversee the Specialists as they assist our suppliers in managing their product content via our Product Information Management (PIM) supplier interface. The Specialists will work closely with the suppliers’ teams in uploading new as well as enriched product content. Additionally this role, in partnership with our PIM Process Managers, will be responsible for supplier communication and workflows related to their product content, focusing on streamlined, timely ingestion of all new and updated content, including text, attribution, assets, etc. The Senior Manager - Supplier Content Management will report to the Director of Product Information, and work closely with the PIM Process managers and the Product Enrichment team.



Duties and Responsibilities: 

  • The Senior Manager will lead a group of 3+ Specialists, holding the team accountable for managing the product information collection process, specifically via the PIM Supplier Portal.
  • Determine opportunities to streamline the acquisition of Supplier-sourced product content.
  • Assist in the development of product information audit processes to improve content accuracy and consistency.
  • Support the creation of enhanced content relationships, visual attribute groupings, and other such product groupings. 
  • Work with Merchandising team to determine priorities in support of their specific content requests. 
  • Responsible to partner with Product team in maintaining productive relationships with 1000’s of suppliers.
  • Support hazardous material identification processes to assure accurate content information.
  • Support our strategic plan of sku growth and continuous content improvement, including creation of new supplier catalogs.
  • As the number or suppliers grows, you will be responsible for recruiting, hiring and leading an experienced and nimble Supplier Operations team.
  • This is a fast-moving team, such that assigned job responsibilities will evolve as we launch a new PIM platform and evolve processes and roles to match our rapidly expanding catalog.



Qualifications:

  • 3+ years managing a team responsible for supplier relations in a large, product data centric e-commerce organization.
  • Demonstrable experience working across business functions and units (i.e. Product Management, Product Information, Engineering, Training, etc.) including remote associates and international third-party teams.
  • Strong time management skills with the ability to lead and motivate a team of 3+ to maximize timely throughput of millions of content updates from thousands of suppliers. Experience in prioritizing among requests from multiple teams.
  • Familiarity with Product Information Management (PIM) platforms, ideally Informatica.
  • Experience with JIRA and Agile development.
  • Excellent written, verbal, and electronic communication skills. Interact positively with teammates and business partners; make effective presentations; and handle conflict gracefully.
  • Proven Change Management skills by inspiring teams to welcome business evolution, embrace new directions, and future opportunities.
  • A driven self-starter with a coaching leadership style.
  • Bachelor’s degree.





Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is located in the West Loop, offering diverse eateries and steps away from nightlife! The other is in the northern suburb of Buffalo Grove.

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What does your typical day look like?

As a Financial Analyst with Zoro’s Finance team, my typical day starts with generating daily sales reports and sending it over to our headquarters. Then, I talk to business unit owners and gather information that would impact our financials. Zoro has an encouraging collaborative environment…everyone is easily approachable!

Margaret

Financial Analyst

How do you empower your team to be more creative?

Zoro has an awesome test and learn culture where you can try new things and see what works and what doesn't and, most importantly, learn from those lessons and drive improvements. We constantly look for ways to do that - whether it is tools, engagement, processes or empowerment. We share best practices, feedback and suggestions from our agents.

Dawn

Director, Customer Service

How do you collaborate with other teams in the company?

There’s a hunger for Design Thinking and making decisions based on customer feedback here at Zoro. Working on a scrum team as a UX Architect supports this directly but I’ll even get stopped in the hall by co-workers wanting to incorporate customer insights into their own projects. It comes from a culture of succeeding through collaboration.

Lex

UX Architect

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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