Senior Network & Telecom Services Manager at Motorola Solutions

| Chicago
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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Our IT organization isn’t just here to support our business. We’re here to reinvent it – by changing the way our customers, partners and employees interact with our company. To do that, we’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
Job Description

 

Motorola Solutions runs a state of the art network, optimized for the delivery of voice, data, and video around the globe. There is a hybrid of connectivity to fulfill a multi-cloud strategy. The Global Network & Telecom Services Manager is an IT Leader responsible for managing talent, budget, performance, and technology integration. This role has a mix of strategy definition, operations management, and experimentation with emerging technology. 

Scope of Responsibilities/Expectations:

  • Manage a team of 20+ professionals. Develop strategies that will increase the skill set of our talent, provide maturity in our processes, and innovate with technology.

  • Play the role of Technical Relationship Manager to ensure internal stakeholders are aware of our long term strategy, ongoing operations, and capabilities we provide.

  • Maintain outstanding relationships with our key partners and vendors, help negotiate contracts and licensing needs, and manage to financial targets.

  • Streamline support processes and ensure limited/efficient support handoffs to keep mean time to restore (MTTR) limited. Communicate ongoing environmental issues to key stakeholders when needed. 

  • Establish critical metrics, such as Key Performance Indicators (KPIs) and Service Level Objectives (SLO’s). Communicate targets and build the right structure to manage/report.

  • Own your function and build a strategy to meet future needs. Present the current state and future state to our IT Leadership team, your peers, and to cross-functional teams.

Desired Background/Knowledge/Skills

  • Prior experience managing a team of 10 or more people

  • Background in systems performance management using open-source or off the shelf tools

  • Experience with building, applying, and improving processes

  • Experience in developing and managing to key performance indicators and service level objectives

  • Passionate about real-time communications

  • Desire to foster the creation of systems that are modern, agnostic, secure, frictionless, provide meaningful insights, and are built as professional grade

  • Experience in building and leading effective teams.

  • A desire to create and manage a customer-centric dynamic; someone willing to care.

  • Experience in building, documenting, and optimizing process flows.

  • Strong analytical and organizational skills, able to work with autonomy, and manage multiple efforts simultaneously.

  • A bold decision-maker, able to work in a dynamic and fast-paced environment.

  • Strong ability to communicate and present.

  • Understanding of key ITIL processes.

 


Basic Requirements
  • Bachelor’s Degree in IT, Computer Science, or related field
  • 5+ years of Technical Management, preferably in the fields of Network, Telecom, or Infrastructure


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Our game room includes Video Games.
Stocked Kitchen
Happy Hours
Happy hours are hosted At team's discretion.
Parking
We offer employees Paid on-site garage parking.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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