Senior Network & Telecom Services Manager at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewOur IT organization isn’t just here to support our business. We’re here to reinvent it – by changing the way our customers, partners and employees interact with our company. To do that, we’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
Motorola Solutions runs a state of the art network, optimized for the delivery of voice, data, and video around the globe. There is a hybrid of connectivity to fulfill a multi-cloud strategy. The Global Network & Telecom Services Manager is an IT Leader responsible for managing talent, budget, performance, and technology integration. This role has a mix of strategy definition, operations management, and experimentation with emerging technology.
Scope of Responsibilities/Expectations:
Manage a team of 20+ professionals. Develop strategies that will increase the skill set of our talent, provide maturity in our processes, and innovate with technology.
Play the role of Technical Relationship Manager to ensure internal stakeholders are aware of our long term strategy, ongoing operations, and capabilities we provide.
Maintain outstanding relationships with our key partners and vendors, help negotiate contracts and licensing needs, and manage to financial targets.
Streamline support processes and ensure limited/efficient support handoffs to keep mean time to restore (MTTR) limited. Communicate ongoing environmental issues to key stakeholders when needed.
Establish critical metrics, such as Key Performance Indicators (KPIs) and Service Level Objectives (SLO’s). Communicate targets and build the right structure to manage/report.
Own your function and build a strategy to meet future needs. Present the current state and future state to our IT Leadership team, your peers, and to cross-functional teams.
Prior experience managing a team of 10 or more people
Background in systems performance management using open-source or off the shelf tools
Experience with building, applying, and improving processes
Experience in developing and managing to key performance indicators and service level objectives
Passionate about real-time communications
Desire to foster the creation of systems that are modern, agnostic, secure, frictionless, provide meaningful insights, and are built as professional grade
Experience in building and leading effective teams.
A desire to create and manage a customer-centric dynamic; someone willing to care.
Experience in building, documenting, and optimizing process flows.
Strong analytical and organizational skills, able to work with autonomy, and manage multiple efforts simultaneously.
A bold decision-maker, able to work in a dynamic and fast-paced environment.
Strong ability to communicate and present.
Understanding of key ITIL processes.
- Bachelor’s Degree in IT, Computer Science, or related field
5+ years of Technical Management, preferably in the fields of Network, Telecom, or Infrastructure
Travel RequirementsUnder 10%
Referral Payment PlanYes
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.