The Senior Provider Relationship Manager is responsible for overall relationship management for McDonald's Global Technology’s portfolio of providers. You will handle provider strategy implementation and champion the delivery of VMO’s value and effectiveness globally. Additionally, you will liaise and collaborate with Global Technology and business units and partner teams, McDonald’s senior management, owner operators and our providers.

You will represent McDonald’s objectives in any contract negotiations and establish and optimize new and existing provider relationships, ensuring successful delivery initiatives. You will manage the full provider lifecycle including: identifying, negotiating, on-boarding, establishing and maintaining governance, managing service delivery and performance and, as required, off-boarding.

• 10+ years’ experience in IT/Technology related provider management working with large scale providers & negotiating provider / hardware contracts


• Project management experience on large scale hardware / software roll outs


• Good conceptual thinking with ability to communicate complex issues and information to all levels of the organization


• Strong business discernment with a track record of successful provider governance and relationship management


• Creative thinking when negotiating, closing and managing provider agreements with specific experience in closing/managing large-scale contracts


• Excellent presentation, facilitation and interpersonal skills


• Collaborative leadership skills and ability to lead cross-functional colleagues and provider teams


• Strong ability to remain focused


• Adaptable and flexible while working in a busy global team


• Willingness to travel as required – 10%


• Bachelor’s Degree is required, Master’s Degree is preferred in IT or related discipline

• Handle assigned key Global Technology providers portfolio and the overall success of those relationship(s)


• Serve as a Subject Matter Expert (SME) to business partners, corporate sourcing/procurement and legal teams in contract-related activities


• Provide clarity on contractual obligations to McDonald’s personnel, including contract education and awareness


• Facilitate timely resolution of contractual and performance issues and minimize impact of service disruptions


• Facilitate the engagement of key executives in the governance processes for providers, including the facilitation of key decisions related to agreements


• Execute provider program and risk management strategies on behalf of McDonald’s

Key Responsibilities:

• Identify, negotiate, and on-board new suppliers


• Execute contractual changes with key partners


• Lead development/facilitation/reporting of the provider performance scorecard (Executive, Functional, Operational reporting).


• Facilitate the resolution of chronic, systemic and/or critical contract or performance issues/disputes


• Monitor provider’s contract performance against defined terms, conditions, and service level methodology to handle all deliverables and obligations


• Ensure McDonald's partners understand our contractual obligations and monitoring our compliance to them


• Lead the contract benchmarking and renewal process with engagement from our partners


• Review, validate and approve provider invoices to ensure alignment with contract approved pricing and terms/conditions


• Align VMO’s strategy, procedures and processes with other Global Technology teams as well as partner teams