West Monroe isn’t a start-up firm, but we act like one.

 From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Our Performance Services team executes our “run” offering on behalf of our clients.  We are a team of enthusiasts always focused on improving our execution and our client’s performance.  . Sound interesting?  Then West Monroe Partners just might be the place for you.

Think you’re up for the challenge?

West Monroe Partners is currently seeking a Senior Storage & Backup Engineer in our Chicago office to provide operational support for West Monroe Partners Performance Services clients. The Senior Storage & Backup Engineer will help with managing storage and backup environments in relations to day to day operations as well as on-call support outside of business hours on a rotational basis.  Also, the Senior Storage & Backup Engineer will work on project-based initiatives for clients, including upgrades to existing infrastructure and deployment of new technology. The position will be the escalation point for each of West Monroe Partners Network Operations Center (NOC) and Tier 2/3 support for questions and complex issue resolution.

 Qualifications:

Demonstrate an understanding of technology as it pertains to Enterprise Storage & Backup infrastructure and related components. Be able to provide design recommendations, perform infrastructure upgrades, deploy new infrastructure solutions, and troubleshoot issues. Individuals must be able to discuss issues with the managed services clients and be able to effectively apply technical knowledge to a client situation. Individuals will be contributing to client satisfaction by providing clients with timely and responsive services and work products. You will also be the mentor to the other engineers on the team and provide opportunities to grow their skillset with industry experience.

Specific skills include, but are not limited to, the ability to:

Thoroughly and accurately understand issues and analyze the problem in a systematic fashion.
Analyze each client's specific request, determine the underlying problem, and recommend proper solution.
Serve as an escalation point for the NOC and tier 2/3 support and provide advance troubleshooting
Understand and execute standard escalation procedures with support.
Strong communication skills to be able to work with client management and provide written and verbal status updates
Engineer enterprise class storage & backup solutions based upon West Monroe Partners clients’ business requirements
Provide technical project management for storage & backup projects
The position requires exceptional analytical and problem-solving skills, and the individual must possess a structured, methodical approach to resolving issues and administering the client environment.
Evaluates products and upgrades for appropriateness of cost and compatibility. Oversees and implements upgrade strategies.
Background in implementing and managing storage infrastructure including major platforms (such as: EMC, NetApp, Hitachi, IBM), platform management products, and other storage-related technologies (such as: FC Switches, RPAs, Data Movers, Cloud/Hybrid-Cloud Storage)
Background in implementing and managing backup infrastructure including major platforms (such as: Commvault, Avamar, Veeam), platform management products, and other backup related technologies (such as: Data Domain, SimpleStor, Cloud Archive Stores)
Assist in the design of resilient, redundant, fault tolerant, and scalable infrastructure solutions

Requirements:

Bachelor’s degree in Computer Science, MIS, or equivalent required
5 years’ minimum of similar work experience in a client facing role
5 years demonstrated experience in managing Enterprise storage arrays with a solid technical foundation in all related protocols and technical functions
5 years demonstrated experience in managing Enterprise backup systems with a solid technical foundation in host operating systems as well as physical versus virtual servers
Experience with NetApp (Both 7-mode and CDOT) and/or EMC platform preferred
Experience with Commvault and/or Avamar Backup platform preferred
Experience creating procedures and documentation
Experience managing or be a major part of large Enterprise Infrastructure projects
Excellent organizational, verbal and written communication skills
Storage and/or Backup certifications preferred
Ability and willingness to travel to Chicagoland area clients (less than 10% of the time)