Summary

The Senior System Administrator is responsible for the operation, maintenance and 24x7x365 support of the high-availability Microsoft servers across multiple Chicagoland locations. As a Senior System Administrator, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent customer service, communication and interpersonal skills.

Responsibilities  

• Supports daily operations including Active Directory management, Office 365 administration, troubleshooting, capacity management, patching, upgrades and performance monitoring
• Administers multiple systems including 24x7x365 support in an SLA governed environment
• Composes clear and concise system documentation and reports
• Prioritizes and provides superior customer service in response to help desk service requests
• Performs Microsoft Windows software installs, configuration, troubleshooting
• Performs printer configuration and problem resolution – local and network printers
• Utilizes PowerShell and SCCM for efficient deployment, management, software metering and inventory reporting of workstations across multiple facilities
• Administers and maintains Group Policy Management with experience delivering various application/OS configuration settings, network drives and printers
• Administers and maintains DHCP and DNS
• Administers and maintains server hardware across multiple facilities
• Responds to various service requests for end user administration, assistance, and troubleshooting

Requirements

• Bachelors’ degree or an equivalent combination of education, training, and experience
• Active Directory, Exchange and Windows Server administration experience
• Experience supporting Microsoft Office 365
• Experience with PowerShell required for Active Directory, Office 365/Exchange and workstation management
• Experience administering and maintaining servers, backup operations, and systems monitoring in multiple environments
• Experience with server & desktop upgrades, OS, application, and firmware patching
• Experience maintaining and administering VMware or Hyper-V virtualized server environment preferred
• Equivalent work experience or Microsoft MCSA certificate (or higher)
• Familiarity with a multitude of Active Directory health tools and utilities for managing, monitoring and troubleshooting Windows server infrastructure and networks
• Working knowledge of Microsoft Office and Outlook
• Expert troubleshooting and diagnostic skills providing support to operations personnel
• Experience supporting mission critical systems 24x7x365 including regular on-call rotation for after-hour and weekend support
• Experience with governed Service Level Agreements
• Experience in maintaining and updating run-book documentation
• Ability to prioritize multiple assigned tasks and execute parallel tasks in a high-pressure environment
• Strong written and verbal communication skills
• Must be able to analyze and identify root-cause resolution of end-user hardware and software problems in a timely manner
• Must be able to perform duties with minimal supervision, and participate in cross-functional projects as scheduled
• Drivers license required

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.