Senior Trainer at GoHealth

| Chicago
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GoHealth is hiring a Senior Trainer. As a Sr. Trainer you will be responsible for on-boarding our new sales learning lab trainers, participate in our internal the Train the Trainer certification, managing the Ready to Sell (RTS) process for all agents, and trainers based on team assignment. In addition, this role will also deliver ongoing training modules, and one on one sales coaching to drive key performance goals. As part of the Learning & Development team, the Sr. Trainer will also provide feedback and ideas on curriculum and training policies and procedures.

Responsibilities:

  • Participates in the Train the Trainer process to certify new trainers
  • Provide mentoring to new trainers to Learning Lab
  • Consults with Learning and Development Leadership to evaluate areas of opportunity and collaborates on learning and communication initiatives to drive performance improvements at the program or team level.
  • Administer learning lab training to lead new hired / existing licensed agents, and new trainers in getting to or above program average on key performance indicators as quickly as possible.
  • Manage all aspects of the Ready to Sell (RTS) process per team assignment
  • Oversee the agents transfer from Learning Lab to the POD to help integrate into the sales teams
  • Consults with Business Leaders to evaluate areas of opportunity and collaborates on learning and communication initiatives to drive performance improvements at the program or team level.
  • Uses key performance indicators, reports, and direct observation to provide one on one coaching to improve program performance on key performance indicators
  • Reviews materials for instructor-led and online training (including interactive tutorials and rich media educational videos).
  • Facilitates face to face or virtual learning for topics that include products, systems, new hire, train the trainer and continuing education.
  • Understands and adheres to all training policies and procedures; contributes to process improvement initiatives to streamline and improve operational efficiencies.

Skills & Experience:

  • Proficient in MS Office (PowerPoint, Word, Excel, Outlook) and GoHealth Systems
  • Capability to troubleshoot through various troubleshooting techniques
  • Exemplary communicator with a collaborative working style
  • Adaptable to train in a virtual and/or person to personal environment
  • Proficient in reviewing, retaining and teach back all material/content effectively
  • A critical eye for nuance, detail, and editorial principles
  • Ability to assess employee’s willingness to learn, and knowledge or skills retained
  • Experience as a continuous learner with a passion for coaching and developing people
  • Strong organizational skills

Benefits and Perks

  • Performance-based incentives
  • Paid time off
  • 401(k) program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Birthday celebration recognition
  • GoHealth is an Equal Opportunity Employee

 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • BashLanguages
    • ReactLibraries
    • PandasLibraries
    • Scikit-LearnLibraries
    • NumpyLibraries
    • DockerLibraries
    • JenkinsLibraries
    • SpringFrameworks
    • TensorFlowFrameworks
    • SpringbootFrameworks
    • AWSFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • BlueshiftCRM
    • MarketoLead Gen
    • AmplitudeLead Gen

Location

Our headquarters are located in the River North area of Chicago. Located right outside of the Chicago brown line.

An Insider's view of GoHealth

How does your team reward individual success?

I went through virtual on-boarding, yet leaders across the organization have already found ways to value my contributions and help me apply insights to the business. The opportunity to work together towards the shared mission of improving access to healthcare in America is a reward in and of itself.

Siddhant

Strategic Insights Lead, Revenue & Growth Strategy

What makes someone successful on your team?

To be successful on Operational Analytics, you have to create solid relationships with your business stakeholders. Those relationships are immensely helpful when it comes to completing urgent requests, furthering your business context, and gaining new responsibilities. They can also be what makes the next step of your career come to fruition.

Jaime

Senior Data Analyst

What are GoHealth Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
At GoHealth you will find a very interactive [email protected], WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring Practices that Promote Diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid Holidays
Paid Sick Days
Employees can use our open PTO policy towards sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Pre-COVID-19 Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
We have runners groups, volleyball groups and other
Fitness Subsidies
Home Office Stipend for Remote Employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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