Senior Workplace Experience Specialist at Braze

| Chicago
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WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHAT TO EXPECT

We are looking for a Workplace Experience professional to ensure the successful daily operations of our Chicago office. This individual will help drive the growth of our Chicago team, as well as collaborate with team members across Braze in supporting the development of our global workplace operations initiatives. The Workplace Experience function is in a state of growth and development and we are looking for builders--people who aren’t afraid to roll up their sleeves and can create structure in ambiguity. This role sits on the People Team and will report to the Workplace Experience Regional Manager over AMER.

Braze is a fast-paced and rapidly growing company that is looking for a self-starter who is able to exercise good judgment, take fast and proactive initiative, and think objectively to continuously improve our employee experience. You will jump in on our reopening strategy as we gear up to return to our offices. You will have a consistent pulse on the needs of our employees in Chicago and be comfortable changing course as global conditions and working environments evolve. 

WHAT YOU’LL DO

  • Act as workplace site operations lead and run various site operations and workplace programs to ensure a seamless day-to-day experience (e.g. food, snacks, mail & packages, etc.)
  • Support the new office opening project, acting as the on-the-ground lead 
  • Work with leadership and partners to execute safe and compliant reopening plans for our Chicago office
  • Manage  front desk operations, partnering with others for full coverage
  • Monitor and respond to workplace service tickets, maintaining a customer service mindset to ensure world-class standards and service levels for Chicago employees
  • Oversee desk management, partnering across the Workplace Experience team to understand and support hybrid working
  • Collaborate with others to implement  initiatives, processes, tools, policies and playbooks related to workplace operations and programs, including operations related to our new hybrid work strategy
  • Partner and develop relationships with key business partners e.g. IT, Finance, Employee Experience, etc. and act as trusted advisor in workplace matters
  • Proactively build relationships with leadership and employees, working with manager to use data to understand the habits/needs of Chicago employees
  • Support in vendor management, schedule repairs as necessary and help in ensuring we have the best in class suppliers with a lens towards diversity and inclusion
  • Serve as the primary point of contact for Chicago building management
  • Partner closely with the Procurement team and your manager to ensure that quotes and new vendors are accurately onboarded, while pushing through proposals to ensure timelines are met
  • Support in the budget tracking for the Chicago office
  • Work with the Employee Experience to coordinate internal events including office parties, company all hands, and industry meetups

WHO YOU ARE

  • 3-4 years of experience in Workplace role; experience as site lead a plus
  • Experience in change management, administration and vendor management
  • Experience working with building management; union building experience a plus
  • Demonstrated success in a fast-paced, rapidly growing organization with an ability to manage competing priorities
  • Experience with office moves and build-outs
  • Experience working in offices and workplace experience for a hybrid workforce, delivering creative solutions to engage a distributed workforce
  • Data-driven with a mindset of continual improvement
  • Demonstrated success in building strong relationships cross-functionally
  • A strong communicator, keeping teams and stakeholders informed and up to date
  • Passion for best-in-class workplace experience and customer service
  • Proactive and self-motivated with the ability to set own priorities with minimal supervision; experience having remote manager a plus
  • A creative problem-solver, bringing innovative ideas and solutions to the table
  • A sharp eye for detail and a sense of office pride
  • An awesome can-do attitude - no task is too big or too small
  • Ability to physically stand, bend, squat, and lift up to 25 to 30 pounds
  • Familiar with Mac computer and GSuite

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • AfterEffectsDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • MarketoLead Gen

Location

1 N State St., Chicago, IL 60602

An Insider's view of Braze

What's something quirky about your company?

I love that Braze embraces new ideas and empowers employees to bring their passions to the workplace, even if it is out of the realm of our day-to-day jobs. Braze created the space for me to make a difference through DEI and Wellness initiatives supported by my colleagues.

Carolina

Senior Technical Recruiter

What are some things you learned at the company?

As a Senior Software Engineer that's new to Braze, I've been amazed by the thoughtfulness and collaboration demonstrated by my colleagues. I'm excited to see our smart teams deliver products that no other company can.

Dejay

Senior Software Engineer, Product Engineering (Ingestion)

What are Braze Perks + Benefits

Braze Benefits Overview

Our health, dental, and vision plans are among the best out there — a happy team member is a healthy one. Our flexible time-off policy lets you balance your work and life in the way that suits you best, and includes paid parental leave. Globally, we support you as you plan for your future, through regionally tailored programs like 401(k) matching through Betterment in the US. When it comes to snacks in the office, we've got you covered — and lunch is on us every single day. When it comes to engaging in the community, we take it seriously. Each year we send team members to conferences around the world to engage with the developer community and learn the latest and greatest updates in all of the technologies we use. And lastly, we support your professional growth through formal career pathing, the Braze University learning platform, and ongoing enablement to foster success. Want more? Further your education with tuition reimbursement.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
We have a number of ERGs to help enhance our employees' experience while working with us. Including [email protected], [email protected], Femmentor, Healthy Minds @ Braze, [email protected], [email protected], [email protected]
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend

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