RXBAR: We manufacture, market and distribute whole food protein bars. RXBARs are the cleanest protein bar available and our branding stands out. A unique, “No B.S” value proposition in a rapidly growing health food market has our company positioned for growth. 

The Service Advocate, Specialty Accounts will be charged with building and maintaining relationships with our strategic accounts to grow the business and improve customer experience. Service is the foundation of our business and as we have grown, we strive to have personal and unique interactions with every business customer and maintain best in class service for our partners. This role will collaborate with our Strategic Accounts Marketing Manager and our Account Executives to provide an excellent and engaging experience for our business partners.

Our ideal candidate is someone who is able to display empathy, provide excellent experiences for our specialty B2B customers, represent our brand, and answer inquiries in a timely manner.

General Function + Job Responsibilities:

Relationship Management

• Develop and nurture relationship with our specialty B2B customers to build brand advocacy
• Delight customers with bespoke engagement programs
• Ensure all inbound and outbound customer needs are met beyond their satisfaction
• Be a product expert, work to empathize with our customers, answer their questions and most importantly be an advocate for their needs 

Account Management

• Proactively reach out to businesses to drive retention and develop accounts based on the individual business needs
• Collaborate with the Service, Sales, Supply Chain and Marketing teams to improve overall customer experience
• Maintain detailed records of consumer contacts
• Process wholesale orders and provide website assistance to strategic accounts.

Skills and Qualifications:

• Positive attitude, a thirst for knowledge, and an excitement for growing our business
• Bachelor’s degree in a related field
• Empathetic and respectful to others’ needs
• Strong communication and interpersonal skills
• Adaptable, able to work at a fast pace, effectively manage workload to meet deadlines, while ensuring a high standard of quality
• Creative problem solving abilities
• Desire for collaboration in a team environment with a healthy competitive spirit
• Strong organizational skills and detail-oriented
• Strong ability to inspire and motivate self and others
• Passionate about a healthy lifestyle

Total Rewards Package: Competitive salary, comprehensive benefits package, 401K plan with Company match, cell phone & fitness membership reimbursement, subsidized commuter benefits, bike & helmet, unlimited RXBARs, RXBAR gear and invaluable experience growing a company.