Job Description

The primary objective of the Service Center Strategy and Solutions leader position is to represent bswift’s service center delivery, technology and best practices to current and prospective bswift clients. This leader plays a key role supporting bswift’s sales team ensuring bswift’s service center capabilities and delivery model are solutioned to ensure each client’s model is efficient, valued and successful. The Service Center Strategy and Solutions lead also acts as a key liaison from Implementations to ongoing delivery for the service center.  The lead must have deep passion for customer experience and be highly competent with service center operations.

 

Fundamental Components

Responsibilities include, but are not limited to:

 

• Own and manage all sales activity related to bswift service center
• Participate in responding to proposal questions and requirements definition related to service center delivery throughout the sales process
• Participate in client-specific service center pricing models throughout all phases of a pursuit
• Document and track prospective client deal models, including staffing, pricing, and risks identified
• Coordinate all service center related sales activities and marketing materials with bswift sales enablement and marketing teams
• Assist the Sales Lead with meeting preparation by reviewing and/or providing service center presentation materials as needed
• Participate and lead meetings for prospective clients representing bswift’s service center delivery and best practices
• Coordinate and prepare resources for all onsite service center sales meetings including service center presentation, tours, and demos
• Participate in new client kickoff meeting to ensure optimal continuity and perspective throughout the sales process
• Be accessible as a resource to service center operations for any questions that may arise after the conclusion of the sales process
• Work with service center operations to continuously refine and improve processes
• Provide trend analysis and process improvements based on market, client individual subject matter expertise in this space.

Background Experience

Qualifications/Experience/Skills/Other Requirements:

 

• B.A. or B.S. degree required
• 10+ years Employee Benefits administration or industry related experience, including leading Service Center Operations.
• Detailed knowledge of employee benefits and related technology solutions
• Significant customer service experience and customer service orientation
• Strong people navigation skills
• Strong verbal and written communication skills
• Comfortable and strong presence in client-facing environments to help build client confidence around our capabilities and solutions
• Ability to assist in and efficiently solve complex problems
• A leadership style that reflects and reinforces bswift core values
• Collaboration approach that reflects and reinforces bswift core values
• Willingness to work nights and weekends when necessary