Service Consultant
StratEx is a ground-breaking tech company that offers a variety of HR and Payroll solutions to help empower restaurant/hospitality businesses by simplifying and streamlining their internal processes. The foundation on which we base our wide range of services is our proprietary HRIS software, eStratEx.
Job Responsibilities:
Serve as the first point of contact for all inbound client support e-mails and time-sensitive calls.
Achieve individual and team goals as defined by your assigned KPIs.
Ensure that inquiries are responded to in a timely manner consistent with service level commitments.
Act as a single point of contact, taking ownership and responsibility of issues from start through to resolution.
Clearly document all client interactions, troubleshooting steps, and resolutions within Salesforce.
Requirements:
Bachelor’s Degree preferred
1-3 years of customer-facing experience is required (SaaS Industry experience a plus).
Adaptable and with intellectual ability to thrive in a demanding, fast moving, and customer-focused environment
Must be a team player, self-motivated and have high energy.
Ability to learn rapidly and retain the information.
Experience with Salesforce is a plus.
Possess a strong work ethic in a growing/changing environment.
Willingness to work a flexible schedule and overtime when needed.
Job Competencies:
Basic understanding of business principles
Strong Interpersonal skills
Computer literacy required in all Microsoft Products
Ability to communicate clearly and professionally, both verbally and in writing
Teamwork
Accountability
Equal Opportunity Statement:
Decisions and criteria governing the employment relationship with all employees at StratEx are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.
