Operations Analyst

| Chicago | Hybrid
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Who We Are

Origami Risk is a wildly successful provider of integrated SaaS solutions for the risk and insurance industry—from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools.

Origami Risk delivers a full suite of risk management and insurance core system solutions from a single secure, cloud-based platform. A singular focus on helping clients achieve their business objectives underlies Origami Risk’s approach to developing, implementing, and supporting our technology solutions.

Founded in 2009 by Risk Management Information System (RMIS) industry veterans, over the past decade Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the “Best Places to Work” and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).

 

Making a Difference

The Service Operations Analyst role supports the Service organization and works on efforts to facilitate meeting business outcomes and goals.  This role will drive internal projects and help identify and implement efficiencies through processes and tools.  Role will have involvement in multiple projects at once with a focus on increasing effectiveness and efficiency, improved colleague capacity and in support of growth, utilization and satisfaction goals. The person in this role is expected to perform duties with a high degree of independence, initiative and judgment, report and communicate efforts and outcomes and partner effectively across the organization.

Projects may include:

  • Develop collection and tracking mechanism for specific subject matter expertise across the Service organization
  • Drive the design and implementation of innovative learning solutions that improve colleague effectiveness, assure high levels of client satisfaction and drive business outcomes
  • Partner with business to define a skills assessment process for Service 
  • Identify and prioritize initiatives to better leverage Salesforce platform and drive Salesforce adoption
  • Develop plan to consolidation documentation into a centralized knowledgebase
  • Identify gaps in client data, create and execute plan to gather client metrics and drive revenue
  • Partner across the firm on development of mechanism to leverage configuration across implementations
  • Partner with Service to determine high value training and development areas for ongoing colleagues and develop materials outline
  • Proactive collaborator with internal and external stakeholders to identify performance skill gaps, deliver solutions and measure for impact
  • Active participant in strategic planning and execution of efforts to leverage learning management system to increase colleague capabilities and drive utilization
  • Develop communication mechanisms to inform leaders and employees on education programs, training resources and opportunities

 

Key Responsibilities

  • Drive the design and implementation and completion of initiatives that increase colleague effectiveness, assure high levels of client satisfaction and drive utilization
  • Measure the results of projects and initiatives to evaluate the effectiveness of the programs and understand the impact on the business
  • Proactive collaborator with internal and external stakeholders to understand business drivers, identify gaps, deliver solutions and measure for impact
  • Active participant in evaluation and strategic planning for Service Operations initiatives to drive expanded sales, develop colleague capabilities, improve internal and application capabilities and drive utilization
  • Develop / revamp resources and training for key business processes to increase operational effectiveness and efficiency
  • Plan, implement and drive Service-related projects to successful completion.
  • Process enablement via system integration and automations
  • Measure the results of projects and initiatives to evaluate the effectiveness of the programs and understand the impact on the business

 

Qualifications:       

  • Bachelor’s Degree in business, education or applicable program
  • At least 3-5 years of relevant experience
  • Proven track record for taking a consultative approach to developing and driving projects
  • Passionate about learning and leveraging new technologies to deliver effective solutions
  • Ability to think from both a strategic and tactical perspective
  • Ability to exercise independent judgement and make critical business decisions effectively
  • Demonstrated project management skills including multi-tasking across projects and teams
  • Excellent analytical, organization and problem-solving skills
  • Strong interpersonal skills and ability to build consensus and collaborate across the organization
  • Proactive, self-motivated with ability to drive for results
  • Excellent oral and written communication and presentation skills
  • Risk management and insurance industry experience a plus

 

Work Authorization

U.S. Work Authorization is required.

Origami Risk is a drugfree workplace. Equal Opportunity Employer M/F/D/V

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ASP.NETFrameworks
    • React NativeFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • SmartsheetManagement
    • BoxManagement
    • DrupalCMS
    • HootsuiteCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SageCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Campaign MonitorEmail
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • GrooveLead Gen
    • DemandbaseLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • LatticeCollaboration
    • SmartsheetProject Management

Location

Our Chicago HQ office is situated right on the river at LaSalle & Wacker – convenient to both the Loop and River North neighborhoods downtown. The building itself has restaurants and amenities inside along with plenty others within a one block radius. It is public transit friendly as well!

An Insider's view of Origami Risk

What are some social events your company does?

My day-to-day role is already fulfilling, but getting the chance to plan office parties, events, and happy hours for our Chicago office just helps to emphasize our strong culture. Being on the “Fun Committee”, I bring these socials to our London office while traveling for work too. There are plenty of reasons to celebrate while at Origami!

Matt B

Associate Client Service Executive

How do you collaborate with other teams in the company?

Our teams work cross-functionally to validate ideas, implement best practices, or share insights on market trends. We set agendas, outline goals, and follow up with key next steps. Through this practice of collaboration and a culture of accountability and ownership, we can best support our clients and empower them to achieve success on our platform

Anooja C

Senior Market Strategy Lead - Healthcare

How does the company support your career growth?

3 years ago, I started as an Analyst, but through my adaptability, analytical creativity, and effective collaboration, I was able to move up roles. Origami offered to pay for certifications, provided an extensive knowledge base, and great mentorship. The team helps define a clear path toward growth and gives you exactly what you need to achieve it.

Pedro N

Senior Client Service Executive

What unique initiatives do you have that encourage innovation?

We have very high expectations of ourselves. As Origamians, we want to be the best -- as individuals, as a team, and for our clients. These high expectations translate into creating solutions that go above and beyond.

Jaime H

Vice President of Product

How would you describe the company’s work-life balance?

Origami encourages a healthy work-life balance for all employees whether they are in an office or remote. Origami truly respects and cares for employees by providing support in many different ways - gym memberships, company outings, volunteer efforts, flexible work schedules, and more!

Beth S

Service Delivery Manager

What are Origami Risk Perks + Benefits

Origami Risk Benefits Overview

We are committed to providing our colleagues with comprehensive and affordable benefits for themselves and their family. We offer maximum options and flexibility in our packages.

Culture
Volunteer in local community
We recently helped create a mural in Englewood with Green Star Movement. Our Denver office teamed up with VOC and Grow Local Colorado to help harvest vegetables to donate to local people in need.
Partners with nonprofits
Past partnerships include Cradles to Crayons, Feeding America, Unicef, Toys for Tots, Restaurant Workers' Community Foundation, and World Health Organization.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Opportunity for pre-tax contributions through Medical, Limited Purpose, Dependent Care, Transit, and Parking FSA Accounts.
Disability insurance
Short-term and long-term disability benefits are 100% paid by Origami.
Dental insurance
2 competitive dental plans available.
Vision insurance
Vision is 100% paid for by Origami.
Health insurance
2 competitive medical plan options (traditional & HSA eligible).
Life insurance
100% paid by Origami with opportunity to elect additional voluntary life insurance.
Pet insurance
Partnership with Nationwide for discounted pet insurance plans.
Wellness programs
Annual wellness reimbursement.
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Origami matches up to 4%.
Performance bonus
Annual target bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Origami provides up to 12 weeks of paid parental leave.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Pre-tax benefits for transit & parking.
Company-sponsored outings
Annual all-company retreat, summer & holiday parties, luncheons, sporting events, and more!
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Origami's kickball league is on the road to victory!
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Voluntary annual membership to mentor or be a mentee internally.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Certifications are fully funded and come with bonuses for completion.
Personal development training

Additional Perks + Benefits

We listen to & take action on colleague feedback to ensure our offering continues to support and enrich their day to day lives. It's just work - enjoy the ride!

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