At Codifyd, we transform the way B2B distributors and manufacturers leverage the digital landscape. With a product content-centric approach, we create a failsafe system for organizations to manage complex data and information required in today’s digital commerce marketplace. Our digital transformation services and AI technologies enable operational efficiency for B2B organizations and their channel partners while providing a superior research-to-purchase experience for end users and financial growth for sellers.

The Codifyd team is comprised of bright, talented, and experienced professionals working in a fast-paced culture where every team member has autonomy and responsibility. We value innovative thinking, elegant and pragmatic design, exceptional team chemistry, and innate passion to make an impact.

Job Description

We are seeking a Services Manager to join our Professional Services team. The Services Manager will function as a leader, mentor and subject matter expert to our production team. We’re looking for someone who can command trust and respect. We want your presence to be bolstered by a demonstration of eminent knowledge around product data and product classification with the ability to lead and manage a team.
The ideal Services Manager would have experience managing a deadline and production-oriented team. The candidate should have an analytical background with experience in product content and sku build.

Responsibilities

• Directly supervise and schedule team members to meet goals and deadlines
• Facilitate communication meetings with team and individuals
• Drive focus, urgency and accountability
• Utilize appropriate leadership styles and methods in guiding team towards task accomplishment, work quality/skill improvement and engagement
• Work with Consulting Managers on project needs, status and reporting
• Participate in interviewing, onboarding and training of new team members
• Responsible for goal setting and performance management
• Address performance issues and make recommendations for personnel actions
• Provide guidance and leadership to team on project amendments
• Provide project support as needed
• Report to Chief Delivery Officer with team member progress

Required Skills

• Management Experience or MBA, preferably both
• Analytical background
• Experience in product content, sku build a plus
• Leadership skills, including the ability to mentor, coach and motivate a large team
• Process and Efficiency driven
• Someone who likes the mantra "If it's not broke, break it" and definitely "If it's broken, fix it"
• Ability to adapt to frequently changing client needs
• Well organized, project management skills a plus
• Excellent verbal and written communication
• People Focused - must understand change does not come through authority, but also through relationships
• Team player- someone who isn't going to assign overtime without pitching in themselves
• Firm but fair management style
• Entrepreneurial - internally driven, not waiting around for direction