Avant is dedicated to building premier digital banking solutions for the middle class through a combination of technology, analytics and superior customer service. Since 2012, Avant has connected over 1.5 million customers to over $7.5 billion in loans and 800,000 credit cards. A high growth financial technology company, Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com for more information.
As a Servicing Ops Workflow Coordinator, you’ll join a high functioning team of passionate professionals who know their performance is critical to Avant achieving its mission. You will provide support for three servicing operations functions including managing work distribution, maintaining close visibility to production queues, and will play an integral role in providing ideas for process improvements
What you do at Avant:
- Manage work distribution between resolutions, complaint management, and credit dispute handling teams.
- Maintain visibility of multiple workflow queues and communicate problems within servicing operations teams.
- Support collection of data and production activities for supporting monthly reporting needs.
Why you are a fit for Avant:
- Proficient with Microsoft Office (Word, Excel, PowerPoint) and Google Suite.
- H.S. Diploma
- Experience with different channels of support, including voice, email, social media, or chat.
- Experience successfully managing a pipeline of varied tasks.
- Strong analytic ability preferred.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization.
- Exceptional attention to detail and organizational skills.
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Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.
Avant is an equal opportunity employer and individuals seeking employment are considered without regard to race, color, national origin, religion, sex (including pregnancy, sexual orientation or gender identity), age, disability or genetic information or any other factor protected by applicable federal, state or local law, regulation or ordinance.