Software Support Specialist - ServiceBridge at Devbridge

| Chicago
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ServiceBridge is a SaaS platform that helps field service companies run their operations. As a Customer Success Specialist, you will be an integral part of the customer support experience for ServiceBridge customers. You will handle all inbound support requests and act as the single point of contact for the customer until the issue is resolved. You will become an expert in the ServiceBridge product, and work with the development team to resolve customer issues. You will also help maintain the product support documentation.

Responsibilities

  • Handle inbound customer support tickets received by phone, chat, and email
  • Own the customer relationship from initial contact to issue resolution
  • Work with product development to track issue resolutions and product customizations
  • Support customer on-boarding and activation
  • Become an expert in the product
  • Create and maintain product support documentation

Requirements

  • Previous support experience with SaaS software
  • Previous customer service experience
  • A genuine interest and enjoyment in technology
  • Passion for and confidence in talking to customers all day, every day
  • A professional, empathetic, patient, and confident written and verbal communication style
  • The ability to translate complex, technical information to non-technical users
  • Ambition, eagerness and the will to learn and improve upon your own skills
  • Great problem-solving skills
  • Goal-oriented self-starter
  • Excited to contribute to a team
  • Adept at time management
  • Comfort with a fast-paced environment

Bonus Points

  • Familiarity of web and mobile technologies (HTML, CSS, JavaScript, APIs, etc.)
  • Experience with live chat and phone support
  • Familiarity with Intercom, Zendesk, and Jira
  • Basic understanding of general accounting principles (credits, debts, invoices, payments, taxes, etc.)

Benefits

  • A development-focused international company with a variety of challenging and compelling projects
  • Opportunity to grow in an informal style of communication and management environment that is constantly looking for great team players and leaders
  • A chance to work with the top talent professionals and award-winning teams
  • Participation in professional improvement seminars
  • Competitive salary and performance-based bonuses
  • Health, dental, life, vision, and long-term disability insurance
  • Four weeks paid vacation plus standard United States holidays
  • 401(k) plan
  • Maternity/Paternity benefit
  • Gym membership
  • Team building events, Friday lunches, and stocked kitchen
  • Employee referral bonus program
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

We are in River North, with easy access to plenty of transportation, restaurants, and the Loop. Easy access to a lot of great bars and restaurants.

What are Devbridge Perks + Benefits

Devbridge Benefits Overview

We believe happiness is a result of making a contribution, creating meaningful products,
and sharing that journey with like-minded colleagues. Staying healthy and fit is a nice side effect!

Culture
Volunteer in local community
Devbridge participates in local volunteer activities chosen each year.
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Employee Assistance Program and reimbursement for meditation classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive 20 days per year of paid time off.
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Devbridge reimburses its employees for a variety of health and fitness activities.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Four weeks paid vacation plus standard U.S. holidays, gym membership, team-building events, Friday lunches, and stocked kitchen. Company sponsored Summer Camp trip to our Lithuanian offices.

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