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Solution Architect- ServiceNow

The Senior IT Manager is responsible for providing standard methodology advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. The Senior IT Manager is the most senior design authority on the team/project. This role will direct the ServiceNow implementation and certify the solution design of strategic technologies during solution development. This role will build and drive high performing relationships with strategic development partners to ensure high quality delivery of all aspects of solution development.


You will oversee engineering, architecture, planning, configuration of ServiceNow ITSM, Business Management, Financial, and Operations Management related to Incident, Change, Problem, Knowledge, Asset Management/CMDB, and Application Portfolio Management.


Additional responsibilities include demand and capacity management for ServiceNow and Tools in scope as well as continuous improvement and innovation. This also includes the documentation and creation of cost models for financial forecasting.

· 4 year University degree in Computer Science, Computer Engineering, and post graduate in business administration or MBA equivalent degree.


· At least 8 years’ experience in IT infrastructure and application configuration.


· 3+ years Information Technology team leadership experience


· 3+years IT project management


· Ability to work with a diverse group of people of different skills, backgrounds, departments and management levels


· Experience presenting and speaking at the ServiceNow Knowledge global conference


· Experience with negotiating and leading business relationships


· Experience in working with, and leading, global virtual teams


· Experience leading global projects, working across multiple time zones and cultures


· Excellent facilitation and presentation skills. Cultural adaptability. Flexible and responsiveness to input.


· Proficient in all phases of the Application Development Lifecycle


· Certified ServiceNow System Administrator


· Certified ITIL V3 Foundation


· The successful incumbent in this position will have extensive knowledge and experience in ServiceNow, IT tools and a broad knowledge of IT business applications and infrastructure.


· Willingness to travel.


McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries and billions of customers served each year. As the global leader in the food service industry, we have a legacy of innovation and hard work that continues to drive us. Today, we are growing with velocity and are focused on modernizing our experiences, not to make a different McDonald’s but to build a better McDonald’s.


We are a people business just as much as we are a restaurant business. We strive to be the most inclusive brand on the planet by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.


We are dedicated to using our scale for good: good for people, our industry and the planet. From aggressive recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.


As McDonald’s continues to innovate and disrupt the restaurant industry, we are looking to recruit into the role of Director, Digital Supply Chain Technology. You will lead a Supply Chain technology team and partner with our Supply Chain leaders and suppliers to design, implement, maintain and innovate within our broader Supply Chain technology solutions team globally.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

· Provide leadership and oversight to facilitate the creation, endorsement, and utilization of an IT ServiceNow architecture and engineering that applies professional expertise, exemplifies broad technical, analytical, and interpersonal skills, and reflects extensive knowledge about industry standard methodologies to develop and administer an IT architecture and Engineering that effectively meets customer needs.


· Leadership for the ITSM group, including management of the overall operating model and resource plan to ensure suitable and reliable solutions for enterprise IT groups.


· Facilitate agile and waterfall development processes to develop and deploy new functionality.


· Develops and communicates technology roadmaps for all existing services and identifies demand for new services


· Assures that managed tools are held in a supported and reliable condition which includes upgrade projects, license compliance and supplier management


· Sponsors, orchestrates and implements new technology pilots in order to evaluate technologies and their applicability in support of McDonalds corporate and market business requirements and strategic goals.


· Recruits, trains and develops a superior staff; trains staff in the use of industry standard methodologies, establish operational methodologies and document procedures.


· Acts as an internal consultant to McDonalds IT groups to share knowledge, standard methodologies and standards


· Ability to empower others to achieve results through motivation, recognition, and performance feedback.


· Ability to express information in a manner appropriate to different levels of understanding and lead negotiations.


· Recent ServiceNow integration project experience.


· Ability to recognize and respond to customer expectations with a sense of urgency.

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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