Solution Management Director at CSG

| Chicago
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Position Details:

This Solution Management Director is responsible for managing the road-map prioritization, development, direction and growth of the Ascendon Solutions. Directly responsible for ideation and creation of solutions derived from Ascendon products, CSG Solutions, Cloud Native applications, 3rd party products, and hardware. This includes determining and refining solution management processes, practices and work standards that are both efficient and effective with a focus on Cloud Native Delivery Solutions to ensure maximum exploitation of the advantages of the cloud computing delivery model.  Identify market opportunities and create or enhance existing solutions based on Ascendon SU-related products, cross-SU products and 3rd party vendors.  Assume all solutions management responsibilities for existing, as well as future solutions, and a clear understanding of solution cycles, time to market issues, translating market and customer requirements into new solutions including buy and partner assessments. Gathers data on new solution ideas and evaluates them for market and financial potential. Works with appropriate stakeholders to determine the investment and delivery of new Minimal Viable Solutions (MVS) or enhancements to existing MVSs.  Identifies and works with partners to facilitate the inclusion of 3rd party products or applications into solutions as appropriate. Works with the Customer Solutioning Unit and other internal stakeholders to design demos and other sales collateral as well as ensuring correct solution positioning in the market. Manages and reports P&Ls for new solutions that require significant investment to develop and bring to market.

Essential Job Functions 

  • Promote Cloud Native solution market innovation based on new solution-related functional, architectural and operational capabilities
  • Understanding and monitoring market and customer needs to identify opportunities for Solutions and create execution plans to capitalize on them
  • Track market trends and establish features required for strategic advantage with a focus on Cloud Native Solutions to ensure maximum exploitation of the advantages of the cloud computing delivery model.
  • Engage and collaborate with internal stakeholders to position new and existing solutions into the regional GTM teams and the marketplace, with sales opportunities and customers.  Help position the company’s Cloud Native solutions as the dominant player in the industry.
  • Validate and position solutions, as well as determine additional solution features and functions by partnering with internal stakeholders, customers and industry analysts.
  • Create solution pricing (if different than list price) and ROI models, as applicable. Work with Partners as well as CSG Sales, Marketing and Finance to develop pricing strategies and strategic go-to-market approaches for Solutions.
  • Provide subject matter expertise and best practices to other functional teams in Ascendon as well as stakeholders that may be outside the SU team.
  • Build strong partnership with Technology and Product, including Product Management, and provide insight into overall CSG product direction by contributing to the Product Management strategies as well as analyze/recommend potential 3rd party product partnership to achieve increased market penetration. 
  • In partnership with the Customer Solutioning Unit, manage partner relationships and establish the legal and commercial frameworks required to incorporate 3rd party products or applications into new or existing Solutions. Provide leadership and ongoing management of 3rd party vendors inclusive of vendors initial candidate determination, evaluation, shortlist, selection and completion of all relevant 3rd party onboarding activities inclusive of internal compliance, negotiation of reseller or teaming agreement, regional rollouts, educational webinars, demonstration scope, etc.  Adhere to Corporate Quality Program 3rd party engagement processes.
  • Build productive business relationships with new and prospective customers. Travel with GTM teams and make solution presentations to existing and potential customers.   Evaluate industry trends, identify new solution concepts and offerings, market share penetration, identify market niches for potential new business opportunities.
  • In a complex matrix organizational environment, build, and lead global related teams to deliver solutions for their area of accountability inclusive of:
    • Managing one or more matrixed team(s) which may be cross-regional.   Collaboration with other functional leaders to develop strategy and tactics for the solution GTM.  Provides matrix management oversight of resources across solution initiative teams and functional areas.   
    • Responsible for effective communication in a matrix organization and established partnerships, prioritizes effectively across initiatives and competing objectives, and delegates key activities to resources to successfully meet needs and expectations. 
    • Keep abreast of market trends and developments in the communications industry by maintaining communications with experts, organizations, standards’ bodies, and reviewing published literature.
    • Drive continuous improvement initiatives to enhance and maintain a lean solutions management process.
  • Lead and develop value propositions, differentiation and marketing messages and relevant solution programs, artifacts (including presentations, customer references, etc.) release go-to-market plan and webinar presentations.  Create (author) solution marketing collateral such as brochures, data sheets, insights, white papers, etc. in collaboration with marketing to best represent the product/solution and CSG
  • Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.


  • Bachelors degree in Business, Telecommunications, Communications, Computer Science or related field or equivalent experience (MBA preferred)
  • 12+ years of experience in product management or related consulting/professional services experience specifically within the Communications industry and/or Business Support systems (BSS).
  • 5+ years of experience in solutions.  
  • 3+ year of experience in Cloud Native applications
  • Experience in consumer, enterprise and wholesale fixed, broadband, mobile pre- and post-paid charging, billing and financial management, mediation, device/network activation.), real-time charging and policy charging and control is preferred.  
  • Customer Experience Management (CX) experience
  • Must have domain knowledge of cloud native applications, telecommunication, fixed, broadband and mobile, content management and IoT marketplace.
  • Experience in solution marketing, creation of marketing collateral such as white papers and solution presentations.
  • Experience in defining market and solution requirements, working with other stake holders to rapidly deliver high-impact capabilities to market.
  • Experience influencing the work of large cross-functional teams based on solution deliverable priorities in a matrix organizational environment.


  • IoT, cable and satellite BSS experience
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With world class museums, shopping, and attractions, it's easy to see why our neck of the woods was the #2 most visited place in the US in 2017.

An Insider's view of CSG

How would you describe the company’s work-life balance?

"I love the flexibility CSG offers. They focus on getting the work done and being available to meet business needs. I am able to take the time I need to spend with my family and juggle their many needs. "

Current Employee - via Glassdoor

Senior Accountant

How do you collaborate with other teams in the company?

"People from different teams and with different titles are cooperative and responsive in trying to solve issues."

Current employee - via Glassdoor

Technical Writer

How has your career grown since starting at the company?

"Good definition of accountability and open / encouraged around empowerment. Received two professional training opportunities (certification) quickly and welcomed and embraced by my team as well as those around me. Good networking opportunities to get to know others and build relationships."

Current Employee - via Glassdoor


What are CSG Perks + Benefits

CSG Benefits Overview

Your benefits, your life, your choice. Our benefits offerings are designed and developed especially for you and your family. CSG provides a comprehensive selection to support your good health and well-being. More importantly, we hope they add value to your life. CSG is proud to offer employee-focused benefit plan options that are robust in design and support a wide spectrum of employee well-being and health care needs. Plan pricing is market-competitive and in line with industry peers. As U.S. companies face the need to more aggressively control health care costs, CSG maintains an employee-focused strategy. We consistently aim to further maximize your savings through specialty programs, Health (telemedicine,) vendor partnerships and carrier-sponsored enhancements.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CSG makes a $400-$1,200 contribution to your account depending on your family status (single, married, married with kids).
Disability Insurance
CSG pays for a 100% short-term disability plan and an up to 50% of your salary AD&D plan. We also offer long-term disability and supplemental AD&D plans.
Dental Benefits
Our metlife dental plan has 100% coverage on Preventive care, 80% of negotiated fees on services such as fillings, crowns, and bridges and a $1500 lifetime Orthodontia benefit for children under 19.
Vision Benefits
Our Vision Service Plan allows you and your family to save on vision exams, glasses & contacts. Vision exams are covered at 100%, with $20 lenses and an $160-$220 allowance toward frames and contacts.
Health Insurance Benefits
We offers 4 United Healthcare plans, HSAs, CVS/caremark​ prescription coverage, and FSAs. 24/7 counseling & health services, virtual doctors and nurses, and health apps are also provided
Life Insurance
Our UNUM basic life insurance plan is paid by CSG and is equal to one times your annual base salary. We also offer supplemental and dependent plants as well.
Wellness Programs
We also offer programs like 24/7 United Healthcare Health coaching, stop smoking classes, Virtual Visits by Doctor on Demand or Amwell, and 4 mobile health apps to our employees.
Onsite Gym
CSG's new Chicago office building provides an on-site gym.
Retirement & Stock Options Benefits
Our Fidelity plans allow you to choose your fund and have Fidelity fully manage, partially manage or not manage your plan at all. We also offer post-tax Roth options.
401(K) Matching
CSG will match up to 5% of your eligible earnings in your Fidelity 401(k). If you have between 5-9 years at CSG, the company will contribute another 1.0% of eligible earnings and 2.5% for 10+ years.
Employee Stock Purchase Plan
The ESPP provides eligible employees the option to purchase shares through payroll deduction at a 15% discount off fair market value as of the last day of the month.
Performance Bonus
CSG managers have the ability to offer yearly performance bonuses and spot bonuses to hard-working employees who are going above and beyond. We also offer trips, hard-goods and other incentives.
Child Care & Parental Leave Benefits
Generous Parental Leave
CSG offers up to 16 weeks of paid maternity leave (maternity + bonding), and 6 weeks of paid bonding leave for spouses/partners, birth mothers and adopting parents.
Flexible Work Schedule
We know everyone's life situation varies. Our employees have the ability to dictate how, when, where they work, as long as it does not interfere with their team, their work, or the business.
Remote Work Program
Every position is varies, but CSG's flexible work schedule has the option to work from home when needed. Some employees choose to work remote a few days a week, while others do so fulltime.
Family Medical Leave
LOA eligibility is based on various factors including number of hours worked per year as well as if an employee has been with CSG one year or longer.
Adoption Assistance
CSG will reimburse up to $5,000 of expenses incurred during the legal adoption of child and provide up to 6 weeks of paid bonding leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
CSG’s salaried employee flexible vacation policy is a result of CSG’s belief that performance and meeting or exceeding expectations are the measure for success, not time spent in the office.
Generous PTO
We offer 4-6 weeks of PTO for non-salaried employees.
Paid Volunteer Time
Whether building new homes with Habitat 4 Humanity, donating blood and goods to the Red Cross or matching our employees’ contributions to their favorite charities we care about our communities.
Paid Holidays
We offer 7 paid US holidays. New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day.
Paid Sick Days
Eligible employees may accrue up to 80 hours per calendar year of paid sick time. This time is often broken up by the hour for doctors visits, taking care of sick kids, etc...
Perks & Discounts
Casual Dress
We want our employees to be comfortable and dress in whatever will allow them to perform at their best.
Commuter Benefits
CSG has partnered with WageWorks to offer you a comprehensive Commuter Benefit Plan.
Company Outings
CSG has company-wide annual holiday parties and other events throughout the year.
Relocation Assistance
Varies job opening to job opening.
Professional Development Benefits
Job Training & Conferences
Professional development is extremely important to CSG, as such participation in conferences, trainings and other events are strongly encouraged and often paid for.
Tuition Reimbursement
CSG encourages career and personal development of its employees by providing financial assistance (up to $3,000 annually) for educational opportunities.
Promote from within
Time allotted for learning

Additional Perks + Benefits

Unlimited Vacation, Competitive Parental Leave, 401k Match, Medical Insurance, HSA/FLEX Plans, Dental Insurance, Vision Insurance, Employee Stock Purchase Plan, Paid Holidays, Education/Tuition Assistance, Commuter Benefits, Adoption Assistance, Local Memberships & Discounts, Travel Accident & Medical Insurance, Life Insurance, Short & Long Term Disability Insurance, AD & D Insurance, Leave of Absence Plans, Medical, Legal Counseling, Free Health Risk Assessments, Free Flu Shots, Tobacco Cessation Program and More!

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