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Solutions Advisor

| Chicago
Tell, us in your own words why you would like to work for Arrow Payments. Please email your cover letter and resume for consideration to Marci LaRouech. [email protected]
Apply now

Solutions Advisor

The Solutions Advisor is ultimately responsible for the Discovery and for the implementation process, post-discovery. The purpose of and goal of the Solutions Advisor is to establish credibility, build trust, and create a world-class customer experience through effective communication, organization and execution.  

 

Requirements:

  • 5 years of professional experience, SaaS client success, and/or consulting

  • At least one year experience in payment technology and / or PCI compliance

  • Location: Chicago, IL

  • Estimated 25% travel required

 

Key Competencies:  

  • Interpersonal Savvy: Relates well to all kinds of people. Builds appropriate rapport. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably. Strong ability to read the room (knows when to push and when to be patient).

  • Customer Focus: Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust & respect.

  • Listening: Practices attentive and active listening. Asking thoughtful questions to get a good understanding. Probing questions. Clarifying questions. Confirmation questions.  

  • Organizing: Can handle multiple activities at once to accomplish a goal, uses resources effectively, arranges information in a useful manner.

  • Technical / Functional Skills: Has the functional and technical skills to do the job at a high level of accomplishment. (Understanding of complex terminology / solutions).

  • Time Management & Priority Setting: Values time and gets more done in less time than others.  Uses time efficiently and effectively. Spends time on what is important, eliminates roadblocks.

  • Perseverance: Seldom gives in, especially in the face of resistance or setbacks.

  • Business Acumen: Keenness and quickness in understanding and dealing with a "business situation" in a manner that is likely to lead to a good outcome.

Responsibilities: Acquisition & Discovery  

  • Propose:

    • Participate in Discovery Proposal Review meeting

      • Build rapport, develop relationship, and understand the opportunity

  • Commit:

    • Participate in Discovery Proposal Commitment Meeting

      • Understand engagement goals

      • Establish (tentative) engagement schedule, next steps and expectations

  • Discovery: Execution of Project Plan

    • Create, organize, communicate

      • Organize and schedule engagement

      • Gather contacts, complete internal checklist

    • Contact, Listen, Document

      • Establish contact across the entire campus

      • Manage cross-campus kick-off (facilitated through university)

    • Uncover Pain (During meetings)

      • Discovering sales opportunity focused on PCI, security risk, & inefficiencies

      • Focused on University (org) and individual Departments

    • Solution Design (After on-site meetings)

      • Demonstrate credibility

      • Show complexity of pain

  • Final Discovery Presentation & Proposal

    • Create a quality final presentation through effective collaboration

    • Provide support & shared experiences

  • Final Commitment

    • Proactively ensure there are no holes in Arrow Payments’s presentation

    • Build rapport & offer support

 

Responsibilities: Implementation & Support

  • Weekly Meeting

    • Project kick-off

    • Explain solution plan approved by Treasury

  • Independent Department Meetings

    • What we learned

    • What was approved

    • Presentation of department implementation plan

  • Coordination with Vendors & Departments

    • Finalize vendor solutions

    • Sign vendor contracts

  • Reconciliation Plan

    • Verify reconciliation strategy

    • Explanation of execution and strategy (i.e timeline and expectations)  

  • Deploy Solutions

    • PCI compliance

    • Installation

    • Training

    • Efficiency

    • Ongoing meetings

  • Support Solutions

    • Address questions and provide resolutions

    • Address equipment issues


 

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Tell, us in your own words why you would like to work for Arrow Payments. Please email your cover letter and resume for consideration to Marci LaRouech. [email protected]
Apply now
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Tell, us in your own words why you would like to work for Arrow Payments. Please email your cover letter and resume for consideration to Marci LaRouech. [email protected]
Apply now
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