At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 200,000+ properties where people live and work.
We're innovators, disruptors, and out-of-the-box thinkers. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Solutions Architecture Manager serves clients and supports the Sales team by identifying client needs, analyzing data, providing technical advice of products, building business cases, and solution development.
Responsibilities

• Identify client current state and desired state (short and long-term program objectives) of the customer solution
• Provide product, service, and or technical engineering information by answering questions and requests
• Supports Sales leadership team with the development of value assessments and analytics (business cases), and proposal development for the negotiation of contract terms to close sales by agreeing to terms and conditions
• Contribute to the constant development, enhancement, and strategic roadmap of Sales Demos with Sales senior leadership; co-present SMS solutions to key client stakeholders as needed
• Assists in the preparation of presentations and reports; maintains customer records
• Participate in most sales calls, tradeshows, and other client engagement events
• Build custom demos and present the SMS technology, processes, and operations to clients and prospects
• Act as subject matter expert for the Sales team for both technology and operational questions
• Grow and maintain a strong familiarity of SMS current operational capabilities and services
• Regularly develop, enhance, and record demo scripts of SMS technology (features, benefits, and value).
• Provide leadership, coaching, analytical support, and/or mentoring to subordinate a group
• Ensure confidentiality of internal and external client data, system capabilities, and SMS product road maps
• Perform ad-hoc projects and other duties as assigned.
• Travel expected up to 85% of the time

Professional Skills

• Customer Service - Advanced
• Verbal Communication - Advanced
• Written Communication - Advanced
• Teamwork - Proficient
• Relationships - Proficient
• Organizational Awareness - Advanced
• Analysis - Advanced
• Problem Solving - Advanced
• Prioritization - Proficient

Role Specific Skills

• Computer Skills: Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, Clearslide, Zoom

Qualifications
Minimum Qualifications

• Bachelor's degree required
• 3 years of experience in property management, facilities management, consultancy, solutions architect, and or pre-sales is required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.