Solutions Engineer

| Chicago | Remote
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What we are looking for:

This is a hands-on technologist role and you will wear many hats. This role would be a good fit for either a junior developer looking for early career experience or for someone that wants to be a client-facing consultant that also has technical acumen.  You will be responsible for working directly with clients to gather requirements for their implementation.  You will also be responsible for configuring our products to meet those requirements.  This configuration happens in code and spans across several repositories.

Responsibilities:

  • Ensure successful Project Discovery. Work with the CityBase Project Manager to ensure all requirements gathering is done in a consistent and efficient manner.  Responsible for verifying the technical aspects of Discovery so that the build/configuration build can begin.
  • Business Analyst for system Integrations. Responsible for analyzing external systems to determine how that data can be used by our systems.  Integrations will be built by our engineers so this responsibility also includes writing tickets/user stories for developers.
  • Configure our solutions. Using the requirements gathered in Discovery, configure our systems to meet the client’s requirements.  Our approach is for Solutions Engineers to take the configurations as far as they can without needing a developer.  We support this process by creating and maintaining step by step documentation on how our systems can be configured.
  • Facilitate User Acceptance Testing. Given the completed integrations and configured products, ensure the end to end solution works and is available in a test environment.  Create test scripts for our clients and help them complete their User Acceptance Testing using those test scripts.
  • Process Improvement. Work cross-functionally and with other Solutions Engineers to identify opportunities for improvement which can be achieved by better documentation, better technology, or different approaches.  
  • Contribute to Projects alongside other Solutions Engineers. Based on our backlog and priorities, join projects where other Solutions Engineers are assigned to assist with the configuration associated with the project.  
  • Ongoing Client Support.  As production issues arise, you are happy to support your teammates to research and resolve the issue to the satisfaction of our clients.  

Qualifications:

  • Minimum 2+ years experience in a technology company and demonstrable success working in a customer-facing role
  • Comfortable working with customers and public speaking (there will be some customer/conference travel for this role)
  • Excellent verbal and written communication skills with experience working with remote teams.
  • Hands-on, technical, problem solver
  • Experience with REST/SOAP APIs, XML, and JSON a plus
  • Experience with SQL a plus
  • Knowledge of languages such as Javascript, Ruby, Elixir, Python a plus

Benefits

  • Comprehensive benefits package including health, dental, vision, 401(k) (currently no match)
  • Flexible Spending Account, Dependent Flexible Spending Account, Pre-tax Commuter Program, company-paid short-term and long-term disability and life insurance
  • Unlimited PTO
  • Paid parental leave

About CityBase:

At its best, local government is a unifying force with the power to dramatically improve lives. Govtech-company CityBase is helping smart people build an intelligent government, working with cities, counties, utilities, and states to create a place as dynamic as the people who live in it, work in it, and contribute to it. Accessible and responsive, adaptive, and efficient, our cloud-based platform is digitizing the city-hall experience and impacting constituents nationwide.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AbstractDesign
    • InDesignDesign
    • VizzloDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • GraphCMSCMS
    • SalesforceCRM
    • PardotCRM
    • PardotEmail
    • Power AlmanacLead Gen
    • TwitterLead Gen
    • LinkedIn Campaign ManagerLead Gen
    • Google AdWordsLead Gen

Location

A central downtown Chicago Loop location close to all major CTA lines, in a high-rise office with spectacular views of the city and Lake Michigan.

An Insider's view of CityBase

How does your team reward individual success?

We have an awesome rewards platform called Bonusly that allows us to give points to our peers for helping out with things like code reviews,  organizing office events or volunteering for a good cause. The cool thing is we can convert our points into things like Amazon and Chipotle gift cards. 

Gabriel

Director of Engineering

How do you collaborate with other teams in the company?

We believe in being accessible to one another: if you have a question or need help from the development, support, or hardware teams, you can always ask and expect their support. We have an easygoing vibe. People don't micro-manage. This atmosphere has allowed me to own my projects and to really grow.

Allen

Field Technician

How has your career grown since starting at the company?

It’s been a great opportunity to grow my career within a growing company. I started at CityBase as a manager and am now a director. I’ve learned new skills on the job while collaborating with every team in the organization. Working in a lean and growing team means that every role in the organization can make valuable contributions to our future.

Elizabeth

Marketing Director

What is your vision for the company?

We make government easier for everyone. Offering a single platform that gives cities everything they need to deliver services. We give businesses and residents a single experience so they don't have to waste time context-switching. This also creates unique, emergent benefits, such as helping cities use data to deliver a more personalized service.

Jason

VP of Product

What are some social events your company does?

Before Covid, we would have an annual family picnic and a winter holiday party, as well as events such as Cinco de Mayo, LGBTQIA Pride Day, Saint Patrick’s Day, a Lollapalooza party, etc. Now that we are remote, we’ve had virtual scavenger hunts, trivia, book club, yoga and mindfulness classes, and other creative ways to keep connected to the team.

Catherine

HR Manager

What are CityBase Perks + Benefits

CityBase Benefits Overview

At CityBase, we value benefits that offer flexibility and improve work-life balance. That includes flexible hours, more work-from-home options, and unlimited vacation time.

Culture
Volunteer in local community
Care4Friends, The Giving Tree, Letters to Santa for local CPS schools.
Partners with Nonprofits
CityBase has partnered with Feeding America, Chicago Public Schools, iPaintMyMind, etc.
Friends outside of work
Eat lunch together
Intracompany committees
We have a volunteer culture committee called Build the Base dedicated to planning events, parties and celebrations for CityBase.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Virtual Yoga, and mindfulness (meditation).
Mental Health Benefits
Free counseling sessions, dedicated mental health awareness month, additional mental health resources provided by Human Resources upon request. Reimbursement of mental health expenses amid COVID.
Retirement & Stock Options Benefits
401(K)
Facilitated by Human Interest
Company Equity
CityBase offers stock options through its employee profit-sharing program, including vesting over a three-year period
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent FSA that can go towards child-care expenses.
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. CityBase also provides 4 weeks of leave for the secondary caretaker. Not only for childbirth, but also for adoption and fostering
Flexible Work Schedule
CityBase provides employees with a flexible work schedule that includes Summer hours, flexible start and end times.
Remote Work Program
Our remote work program includes work from home Full-time remote for all positions. As well as, working remotely on occasion as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 months of family medical leave.
Company sponsored family events
CityBase sponsors family oriented events Semi-annually, including our Summer picnic and Holiday party.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
CityBase employees receive 400 hours per year of paid sick leave per year.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
CityBase offers pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Employees can contribute monthly towards parking expenses via our Flex commuter benefits.
Recreational Clubs
CityBase book club, Audiophile enthusiasts, interest-groups via Slack.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CityBase offers employees professional development opportunities like LinkedIn learning, ITA1871. Software-focused conferences such as INBOUND, Elixir-Conf, etc.
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Paid Parental Leave. Competitive Pay & Stock Options.

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Apply now
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