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Solutions Manager

Position Overview

Part of the Operations department reporting to the Director of Solutions, you will act as a manager for the solutions department coordinating and executing the continuous improvement initiatives associated with our existing Managed Transportation clients. This is a key role that will lay the groundwork for successful, long term client partnerships as well as continued strong partnerships with current clients. Throughout the solutions process, you will be required to partner with several internal and external stakeholders at different stages. You will need to support the sales process both before and after signing new clients and keep all parties focused on both achieving new clients and successful on-boarding and maintenance of those clients who partner with Echo. Major responsibilities of this position include, but are not limited to: Managing the solutions team to ensure forward progress of all projects, work with Business Development and sales to qualify and build solutions for new clients, ensure continuous process improvement, and development of all team member skills.

Essential Job Functions

Every task should focus around building relationships with clients through constant contact and advocacy by understanding and communicating client objectives, creative solutions, and assisting Operations to set up a strong infrastructure to manage the accounts for a long partnership.

Incumbent Client Support – 50%

  • Maintain analysis schedule for all accounts within assigned book of incumbent business & attend 1 CBR per year for each
  • Oversee completion of Account Management initiated AMPDs within department metric return times
  • Support account management team to provide revised or new solutions for existing enterprise clients
  • Attend all Analyst Solutions Presentations to Account Management, Manager will lead all presentations over $5MM FUM
  • Assist Account Management with final presentation of solution to client when requested

 Solutions Department Management – 20%

  • Allocate use of assigned team’s resources, supervise direct reporting staff according to company policy
  • Complete annual employee reviews for direct reports and ensure alignment with department goals and metrics
  • Manage the solutions pipeline to set priorities of assigned analyst team based upon the department’s metrics
  • Ensure all projects are delivered complete and on time by the assigned Analyst Team
  • Support & coach Solutions Analysts to advance their career path within the organization
  • Provide direction and support to employees to ensure completion of all assigned duties and tasks
  • Review and sign off on all Analyst projects over $1MM FUM for accuracy and completeness
  • Attend all meetings with Analyst to present findings to Sales/BD

Sales and Business Development Support – 10%

  • Attend Bi-weekly Deal Initiation/Deal Review meetings
  • Review Analyst prepared final solution and assessment for completeness prior to presentation to BD
  • Attend all Analyst Solutions Presentations to BD, Manager will help lead all solutions presentations over $5MM FUM
  • Work with Sourcing Team to identify where and to what level additional sourcing can improve Echo costs
  • When required presentation of final solution to be made directly to potential client with Sales/BD
  • Lead innovation into new and unique client solutions

Continuous Process Improvement – 10%

  • Continually improve the audit and qualification process to enable better solutions generation
  • Help drive the improvement of analytics tools used by Solutions
  • Continually improve the entire BD process with the input of sales
  • Conduct regular comparisons of original CMs to post Go Live actual CMs

Interdepartmental Support – 10%

  • Assist Implementation or Account Management to fill out pricing tab of LTL RFPs to show carriers their target pricing
  • Will help lead the analysis of CSP acquired by Sourcing to help Implementation and Account Management decide final carriers mix and expected margin for new accounts in Implementation
  • Continue to understand Echo’s integration offerings and how they can improve efficiencies to prepare accurate CMs
  • Work with Inside Sales to provide support for larger RFPs that need rater support


Qualified candidates will possess the following characteristics and experience:

  • Strong background in Transportation/Supply Chain
  • Proven ability to lead a strong team
  • Experience using Power Point, Excel, Word, & Tableau
  • Customer facing experience, Sales experience a plus
  • 3-5 years work experience
  • Excellent oral and written communication skills
  • Proven performer who is effective at “multi-tasking”
  • Ability to learn Echo’s proprietary Transportation Management Systems
  • Self-managed and motivated
  • Enjoys and thrives in fast paced, fluid work environment
  • Ability to follow through with tasks to their completion
  • Analytical
  • Very organized and detail oriented
  • Ability to travel up to 5-10 %


Undergraduate Degree; Supply Chain/Logistics or Operations Management degrees preferred

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.


Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.


Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.


Business Architect

How do your team's ideas influence the company's direction?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.


Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 700 sales representatives hustling to move over 14,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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