Shiftgig was founded on the simple premise that many people want flexible work opportunities that fit into the rest of their lives, so we build technology that is focused on one thing: connecting people who want temporary work right now with businesses who need them.

We’re fulfilling our mission of connecting millions of people with millions of shifts via our mobile apps and platform. Our apps make it easy for businesses to post gigs and for qualified and skilled workers to claim them. Our platform handles shift fulfillment and handles all the messy bits associated with labor management.

What you’ll do:

• Assist Specialists with a variety of questions, concerns and levels of technological proficiency across phone and email

• Investigate and resolve payroll, tech, service delivery, and policy issues by understanding and navigating a complex and changing landscape of technology platforms

• Handle sensitive employment information with care and compliance

• Support clients with a variety of service requests including placing orders, resolving pay discrepancies, and more

• Identify, develop and improve scalable processes in order to advance Shiftgig’s mission to connect millions of workers with millions of shifts

• Be an advocate for and champion of Shiftgig Specialists

You are:

• Self-motivated – You get a kick out of doing great work. You’re determined to get the job done, no matter what it takes

• A Master Communicator – You believe in the power of language. Your writing chops are solid and you’re a reasonably quick typist. You’re comfortable talking but understand that listening is where the real work is done

• Curious – You are a natural investigator. You love getting to the root of the problem and developing smart, effective solutions

• Empathetic – You listen well and are emotionally intelligent. You communicate with understanding and grace

• Flexible - You’re not afraid to roll up your sleeves and resolve any issue that comes across your desk

• Resilient – When the going gets tough, you kinda like it

Hours:

• Our team offers support to our Specialists 7 days per week, from 6AM to 6PM, Monday through Friday and 8AM to 6PM on Saturdays and Sundays

• We work a variety of schedules to accommodate business needs. This position will be expected to fulfill weekend shifts.

Benefits:

• Medical/Rx – Enroll or waive coverage, three plan options

• HRA – Health Reimbursement Account

• HSA – set up a Health Savings Account

• Dental

• Vision Care

• Healthcare Flexible Spending Account

• Dependent Care Flexible Spending Account

• Parking and Transportation

• Voluntary Life Insurance

• Short-Term Disability Insurance

• Voluntary Long-Term Disability Insurance

• Pet Insurance

• Virtual Visits via HealthiestYou

• Identity Theft Protection

• 401(K) Retirement Plan