If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department OverviewThe Motorola Solutions Software Enterprise Customer Success team measures customer outcomes and delivers superior customer experiences that contribute to outstanding references. We enable the ongoing growth and adoption of solutions across our software enterprise portfolio and empower the broader Motorola Solutions team to have a comprehensive view of customer sentiment and satisfaction. We work with new and existing Public Safety clients to ensure they are successful with, and delighted by the Motorola Solutions Software Enterprise platform and services.
Job Description

In this full-time role, you work with new and existing Public Safety clients to help drive maximum usage, value and product satisfaction within the Motorola Flex Software Portfolio.

Sr. Analyst Customer Success are responsible for effectively transitioning new business from the deployment and activation phase, to ongoing usage. Their number one goal is to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations. CSA’s work proactively with customers and act as the voice of their customers internally directly interfacing with deployment, sales, support, and product teams.

The Sr. Analyst Customer Success will also aide in driving short-term and long-term strategic plans and will act as an advisor to agencies and internal teams. 

Responsibilities:

• Develop a deep understanding of each customer’s segment

• Understand and have the ability to anticipate customer needs in order to help them gain full value from their Motorola Flex Software

• Customer Advocacy- Provide both proactive and reactive advocacy for clients, acting as the quarterback with internal resources to quickly resolve any client issues

• Customer Retention - Develop and implement strategies to maximize references and minimize client churn

• Manage escalations as needed

• Be the go-to resource to ensure our clients have the best possible experience with our platform and our teams

Specific Knowldge/Skills:

• Analytical mindset - You are resourceful and have a passion for creative problem solving

• Relationship builder - You have demonstrated your ability to influence and maintain working relationships in large, cross-functional organizations

• Success-driven - Great is not good enough, you are always looking for ways to raise the bar

• Creative writing skills - Ability to craft short meaningful electronic messages with speed, attention to detail and proper grammar

• Passionately explain how our solutions can make an impact on our Customers’ operations within their organization

• A balanced approach - Ability to advocate across business needs (e.g., support and engineering) to drive the right solution for our customers and for every team’s business objectives

• Team player - Ability to coordinate and collaborate effectively with cross-functional internal resources

• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Experience:

• Bachelors Degree is preferred

• 1+ years of experince in Sales, Client Advocacy, Customer Success experience or Product/Public Safety Domain Knowledge

• Familiarity with tools for sales, dev management, operational support, and performance monitoring (i.e. Gainsight, Salesforce, Remedy, Jira, Azure)

Basic Requirements

• 2+ years experience in one of the following: customer advocacy, sales, engineering or project management
• This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.