Sr. Applications Administrator at West Monroe

| Chicago
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West Monroe isn’t a start-up firm, but we act like one.
From day one, our people can make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. We are a team of enthusiasts always focused on improving our execution and our client’s performance. Sound interesting? Then West Monroe just might be the place for you.

Think you're up to the challenge?
West Monroe is looking for a Senior Specialist to join our Information & Collaboration Technology (ICT) Team and focus on the implementation, configuration, and administration of our financial software systems. 

As an administrator and analyst, you will wear many hats on projects and be responsible for a variety of tasks including requirements gathering, software configuration, testing, user training, and post deployment support. You will collaborate with key stakeholders across the business on writing user stories, participating in backlog grooming, release and sprint planning, and validating whether developed features and capabilities satisfy acceptance criteria and metric goals.  This is an exciting role that will present the challenge of helping our business define financial processes and technologies that will deliver greatest value to the organization.

Responsibilities:

  • Install, update, tune/configure, diagnose, and administer West Monroe’s financial software applications
  • Demonstrate strong understanding of financial software capabilities and limitations – Kimble, SAP Concur, etc. – while clearly communicating those to internal partners
  • Work with business analysts, key stakeholders, and end users to understand and define business requirements within an Agile environment
  • Follow user stories and process flows to support the design, configuration, and development of financial solutions for our internal partners
  • Work collaboratively with other team members and ICT groups to ensure solutions meet the business requirements, are configured appropriately, and fulfill the user stories
  • Identify and inventory software pain points and gaps in best practices, while maintaining system documentation
  • Perform business process modeling, user experience modeling, and basic technical architecture diagramming
  • Own problem management activities such as issue resolution and root cause analysis
  • Collaborate with external vendors to correct software errors and tune/troubleshoot applications; communicate the appropriate technical requirements to their teams for custom development
  • Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments 
  • Provide software advice, L2/3 support, and training for end users regarding all West Monroe financial systems

Qualifications:

  • Bachelor’s degree in Computer Science, MIS, or equivalent combination of education and experience
  • 5-7+ years of experience in IT with 3+ years of experience supporting financial software
  • Experience working in teams within an Agile environment and understanding of Agile methodology concepts, techniques, and ceremonies preferred
  • Understands the workflow and process requirements of complex application systems
  • Demonstrated ability to act as subject matter expert in supporting, maintaining, and administering sophisticated financial applications
  • Confident in writing SQL queries to pull information from specific financial application databases
  • Ability to influence, negotiate, and build consensus – must take initiative and consistently demonstrate the ability to see tasks through to completion with minimal oversight/guidance
  • Ability to establish and maintain relationships with Finance & Accounting, ICT, and other internal business units
  • Strong written and oral communication – must be able to work well and communicate effectively with technical and non-technical resources
  • Must ensure that quality standards are identified and met throughout implementation, configuration, and delivery processes
  • Confident in multi-tasking – demonstrates a strong desire to take on new tasks and learn unique skills
  • Ability to analyze, understand, and prioritize business problems – strong analytical skills, problem-solving/troubleshooting ability, customer service acumen, and quantitative experience
     

Think you have what it takes? Join our team and make us better!

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Manager, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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