About CCC

CCC Information Services Inc. is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC Information Services by visiting cccis.com.

Job Description Summary

CCC Information Services is looking for a Sr. Business Systems Analyst to join our Standard Vehicle Team. The Standard Vehicle team is responsible for maintaining vehicle data coming from different vendors and providing a customized view of this data to internal customers to massage and transform it to be ready for clients.

Job Duties

• Author and maintain detailed system documentation describing complex tools and processes
• Learn and understand new and existing systems
• Work closely with product owners, engineers, and operations to document systems
• Perform current-state and gap analysis to research and document business operations and systems
• Improve systems by studying current practices and designing modifications
• Translate technical flows into highly readable nontechnical requirements and diagrams
• Prepare status reports by collecting, analyzing, and summarizing information
• Ensure efficient on-time delivery of project tasks and milestones
• Prepare instruction manuals, runbooks, and other training documentation
• Perform system testing and user acceptance testing as needed
• Act as a subject matter expert

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent
• 8+ years relevant experience as a systems analyst, business analyst, or programmer
• Strong experience diagraming technical systems and operational flows
• Comfortable working without oversight to learn and build expertise in a domain
• Capable of distilling, simplifying, and crystalizing concepts through diagrams and documentation.
• Excellent written and verbal communication skills
• Experience gathering complex requirements
• Experience with relational databases
• Mastery in Microsoft Office (Word, Excel, PowerPoint, Visio or equivalent)
• Experience interacting with the engineering team and management