Sr. Client Success Associate, Emerging/Majors - Home & Lifestyle
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a CSM, you will work with our existing merchants to drive usage of the Affirm platform. The CSM position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization.
This person will report to a Client Success Lead in the Home and Lifestyle verticals.
What you'll do
- You will manage a portfolio of accounts across the Home & Lifestyle verticals (e.g. Furniture, Consumer Electronics, Aftermarket Auto, Mobile devices) to foster long-term, strategic business relationships with our merchant partners
- You will deliver a proactive client management strategy to drive growth and retention
- You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program strategies
- You will monitor customer health to track usage and overall customer satisfaction
- You will collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants
What we look for
- Bachelor’s degree with at least 2-5 years of customer-facing experience; preferably in a high-tech environment
- Excellent customer relationship management skills with the ability to manage strategic accounts
- Experience in managing cross-functional projects with a high attention to detail
- Strong written and verbal communication skills
- Excellent analytical abilities
Location
We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis. This role requires you to live within reasonable access to a particular office in order to fulfill certain job responsibilities.
Please note that visa sponsorship is not available for this position.
Check out our remote-first approach to learn more about the new ways we work.
If you got this far, we hope you're feeling excited about this role. Even if you don't feel you meet every single requirement, we still encourage you to apply. We're eager to meet people who believe in Affirm's mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.