Affirm
Affirm is reinventing credit to make it more honest and friendly.
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Operations//Client Success//

Sr. Client Success Associate at Affirm

Affirm
| Chicago | Remote
Sorry, this job was removed at 6:45 a.m. (CST) on Thursday, April 1, 2021
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation! As a Client Success Associate, you will work with our existing key account merchants to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their retail channels. The Client Success Associate position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills.

This person will report to the Director of Customer Success.

What you'll do

  • Partner with a portfolio of key accounts to develop long-term business relationships
  • Implement a proactive client management strategy to encourage retention and growth with our merchant partners
  • Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment
  • Promote marketing best practices and optimization strategies with our merchant partners
  • Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants

What we look for

  • Bachelor’s degree with at least 2-3 years of enterprise customer-facing experience or retail industry experience
  • Excellent relationship management skills
  • Ability to build productive relationships and influence towards outcomes
  • Some experience in managing cross-functional projects with a high attention to detail
  • Strong written and verbal communication skills
  • Strong problem-solving and analytical abilities
  • Knowledge of marketing technologies and e-commerce preferred

Location - Chicago, IL

We’re excited to announce that Affirm is now a remote-first company!  The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec).  While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis. This role requires you to live within reasonable access to a particular office in order to fulfill certain job responsibilities.

Please note that visa sponsorship is not available for this position.

Check out our remote-first approach to learn more about the new ways we work.
 
If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Affirm's mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.
 
At Affirm, "People Come First" is a core value and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2019 D&I report.
 
We also believe “It’s On Us” to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
 
We will consider for employment qualified applicants with arrest and conviction records in accordance with applicable federal, state and local laws, including the San Francisco Fair Chance Ordinance. By clicking "Submit Application," I acknowledge that I have read the Affirm Employment Privacy Policy, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
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Affirm
Sr. Client Success Associate
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Linda Nguyen
Director of Software Engineering
Learn By Doing
Providing opportunities for employees to grow
Recently, Nguyen was promoted from a senior manager to a director. She credits this jump to the many opportunities she’s had at Affirm to grow: When she started at the company almost two years ago, she led an end-to-end development of a brand new product, and at the beginning of the pandemic, she was asked to manage an urgent effort to provide relief to Affirm users who were experiencing financial hardship due to COVID-19.
These opportunities allowed me to broaden and deepen my skill set. Over time, my scope and impact increased, leading to my new role.
Alisha Johnson
Manager, Sales Development
Leading By Example
Finding ways to lead in your role
Johnson said leadership is in Affirm’s DNA — after all, two of the company’s values are “People come first” and “It’s on us.” Johnson sees that leadership mindset extended to all facets of the business, whether it’s people stepping up in one of Affirm's many employee resource groups or those who consistently help their teams.
Leadership at Affirm doesn’t start when you get that next title — it’s where you are right now. Those who consistently take the initiative are the ones who move into those next roles.
Indy Hickman
Strategic Brand Partnerships
Work-life Balance
Feeling recharged and healthy on the job
It’s not hard for Hickman to think of a good example that shows Affirm’s work-life balance culture. In mid-November, Hickman’s manager could tell that he was tired after the company’s pre-Black Friday push. There was a lull in Hickman’s schedule before another busy December holiday season, so his manager encouraged him to take the next few days off — starting that day.
Instead of just sympathizing or asking me to push through the end of the year, my manager explained that feeling recharged and healthy is in everyone’s best interests.
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What are Affirm Perks + Benefits

Affirm Benefits Overview

We’re excited to announce that Affirm is now a remote-first company! The majority of our roles can be accomplished anywhere in the U.S. and Canada (with the exception of Quebec). While most Affirmers will have the option to choose a remote-first accommodation, our offices in San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

For this new way of working, we’re thrilled to introduce a dynamic and competitive compensation model and total rewards package that complements our remote-first work style. Affirm’s 2021 benefits will allow flexibility for Affirmers to customize their experience by selecting benefits based on their individual needs and preferences to be successful from almost anywhere -- continuing to lean into our value of “People Come First”.

Culture
Volunteer in local community
Partners with Nonprofits
Affirm Cares is a 501(C)3 employee foundation dedicated to supporting causes in our communities. In Chicago, Affirm partners with the Chicago Coalition for the Homeless.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Check out Affirm's 2020 DEI Report here: http://bit.ly/affirmdei2020

View full list of perks + benefits

An Insider's view of Affirm

What's something quirky about your company?

1 - In the early days, the sales team would strike a loud gong whenever they signed a deal, our engineering release emails for new features paled in comparison. One day an engineer brought in his tuba and in that moment, the deploy tuba was born, thoroughly one-upping the sales-gong. Now, several years later, tuba emojis are a company staple.

Sam

Senior Staff Software Engineer

What kinds of technical challenges do you and your team face?

The integrations team interacts with many other teams across GTM, Ops, and Engineering. It's one of the best parts of being on this team because it makes the work we do varied and interesting. I'm most excited about working with those teams to define the right amount of process and ownership so that we are as productive as possible.

Yoav

Manager, Strategic Integrations

How does the company support your career growth?

One of the greatest things about working at Affirm is that everyone around you is invested in helping you to learn and grow. I have been so impressed by the support and encouragement I have received from everyone across the company in taking on new projects and exploring different areas of the business outside of my day to day.

Elizabeth

Account Executive
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6 days ago
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Affirm is seeking a Staff Software Engineer to join our Android team. We are dedicated to building a delightful and performant user experience for our line of honest financial products. Join us as we build a beloved, lasting financial services company predicated on honesty and trust.  

Quality Assurance Specialist

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. At Affirm, our Customer Operations team is growing rapidly! We have a network of external providers and internal teams that need a top rate Quality Assurance and Training and Development culture that can keep up. Our Quality Assurance (QA) team sits within Operational

Paralegal

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Commercial Legal team is instrumental in keeping day-to-day operations and transactions moving quickly while protecting the company. We are looking for a motivated Paralegal to join the team and help support our fast-growing business. The ideal candidate will love

Associate Counsel, Product

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for an energetic and hardworking lawyer to join our growing Product Counsel Legal team. This individual will report to the Product Counsel Team and will be primarily responsible for supporting the Team in developing new consumer credit products as well as

Senior Machine Learning Engineer

Affirm
Remote
1 week ago
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Affirm’s Applied Machine Learning team solves problems critical to Affirm’s business model - personalizing shopping experiences, detecting fraud, and assessing creditworthiness in real time. Our innovative products necessitate the creation of novel machine learning solutions to drive both existing and new products.

Senior Client Insights & Analytics Manager

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for intelligent, driven professionals to join our Client Strategy & Insights team! This client-facing team is responsible for driving client analytics and delivering recommendations to our merchant base. The ideal candidate will use a strong analytics

Senior Director, Client Success

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Senior Director of Client Success, you will lead the account team for one of our largest strategic relationships and be the GM for the business to drive usage of the Affirm platform for increased adoption and growth! This position is a high-profile customer-facing role

User Researcher, Purchasing

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Are you driven by empathy and a passion for understanding people? Do you strive to uncover peoples’ deep needs and values through observation and interviews? Do you love testing concepts and solutions that seek to meet those needs? At Affirm, you will play a critical role in

Sr. Growth Strategy Analyst (Competitive Response)

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Growth Strategy team plays a critical role in defining our path forward. The team is responsible for identifying growth opportunities and ensuring execution of initiatives by partnering with Sales, Marketing, Client Success, Product, Engineering and other cross

Sr. Fraud Analyst

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Fraud team works cross-functionally with Machine Learning, Product, Engineering, Operations to combat fraudulent activities to foster a safe platform. This role requires a lot of cross-functional partnerships. This individual will be the representative of the Analytics

Strategic Finance Lead (Sales)

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're looking for passionate, driven individuals to join our Strategic Finance team. The group is responsible for informing company strategy, owning planning and budgeting, and performing financial analyses throughout the company. You will have a unique opportunity to work

Technical Accounting Manager - Equity and Corporate Matters

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for an individual who has a strong passion to combine disciplines of technical accounting and economic outcomes of complex business transactions; support Affirm leadership to present industry impacts and alternatives to the accounting standard setting bodies

Technical Accounting Manager - Equity and Corporate Matters

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for an individual who has a strong passion to combine disciplines of technical accounting and economic outcomes of complex business transactions; support Affirm leadership to present industry impacts and alternatives to the accounting standard setting bodies

Accounting Lead

Affirm
Remote
1 week ago
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The General Ledger team is a growing sub-team within the Accounting department, responsible for core day-to-day accounting. Working alongside Accounting Operations and Financial Reporting, we ensure all business transactions are recorded accurately and timely, for ultimate reporting to management and investors. The Accounting Lead is a key player on our team, helping us to move faster and smarter as we grow. As we move towards becoming a public company, we have lots to learn and lots to build, and we hope you’ll join us during this exciting phase!

Marketing Web Project Manager

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Do you love bringing seamless web experiences to life? We’re looking for a stellar Technical Web Project Manager to join the Growth & Integrated Marketing team and manage our web development initiatives. In this role, you’ll be responsible for managing and scaling the

Mid Market AE II

Affirm
Remote
1 week ago
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Develop a sales pipeline based on a defined territory, manage sales pipeline according to best practice (detailed account plans; SFDC hygiene). Drive new client acquisition, revenue and market share in the fashion industry to meet / exceed quota. Contribute to Affirm’s overall go-to-market strategy and direction. Help build out resources for team scale and efficiency. Help develop the sales culture and provide mentorship. Be a voice for Fashion inside Affirm.

Principal People Business Partner, Business

Affirm
Remote
1 week ago
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Affirm is seeking a Principal People Business Partner to support several of our business functions. The ideal candidate will be both strategic and scrappy, with the ability to embody and scale our culture as we continue to grow. This is a full-time role based in San Francisco.

Director, Product Management Growth

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Director of Product Management, you will be responsible for forging a high performance product development team to expand Affirm into a truly global company. This is a multi-dimensional challenge where you’ll need to bring all of leadership experience, product skills

Enterprise Sales Engineer

Affirm
Remote
1 week ago
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As a Sales Engineer you’ll combine your technical aptitude, exceptional communication skills, and creative problem solving to implement the Affirm solution with our growing network of enterprise merchant partners. You’ll help with pre-sale activities, analyzing requirements and identifying solutions. Sales Engineers are a part of the Engineering team and work closely with Affirm’s Sales, Engineering, and Product teams. You will work cross-functionally to develop merchant solutions, identify product enhancements, and build internal processes that scale.

Senior Brand Designer

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're committed to putting people first and helping everyone make smarter decisions towards their financial success. We're doing this by building products and services that are clear, transparent, and above all, honest. We’re looking for an experienced designer to execute

Growth Marketing Manager, Lifecycle

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is looking for a results-oriented Growth Marketing Manager to lead our consumer lifecycle through email, push notifications, and in-app messaging! This role will be focused on crafting and executing cross-channel marketing programs that educate users about key Affirm

Loan Platform & Financial Systems Analyst

Affirm
Remote
1 week ago
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We are looking for a Loan Platform and Financial Systems Analyst to join our growing accounting team! The ideal candidate will have strong analytical and problem-solving skills with proven knowledge of analytical tools, as well as interpersonal skills to work cross-functionally and drive forward recommendations. We are eager to meet driven candidates who desire impact, thrive in ambiguity, and want to experience a well-funded start-up in hyper-growth!

Director, Fraud Operations

Affirm
Remote
1 week ago
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As a company that provides consumer financial products, we work diligently to detect and prevent fraud. As the Director, Fraud and Risk Operations, you will play a meaningful leadership role in running the company’s fraud and risk operations team. You will lead all aspects of the structuring of policies, processes and tools that are needed to ensure the prevention, detection and investigation of fraud, suspicious activity, and recovery in a highly regulated environment. You will also use your leadership experience to lead and execute a strategic vision for these impactful teams.

Corporate Development Senior Associate

Affirm
Remote
1 week ago
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We are looking for a passionate and driven individual to join our Corporate Development team.  The ideal candidate will have a passion for technology, innovation and the FinTech ecosystem. You have a track record of successfully owning and executing cross-functional projects with measurable impact. You are comfortable handling multiple – and competing – priorities at the same time. You are highly detail oriented and also know when to back off and look at the bigger picture. Long-term, impact is what motivates you, so you are always thinking about how to move things along.

Senior Manager, Client Success

Affirm
Chicago
1 week ago
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The Senior Manager of Client Success will lead a team of client success managers within our Major accounts segment. You will drive the growth and relationship strategies for the portfolio with a keen focus on key performance metrics. This position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills to guide clients successfully from deployment to operationalization.

Pricing Analytics Manager

Affirm
Remote
1 week ago
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In this role, you will help Affirm scale up its merchant base and achieve profitability targets while managing risk and will collaborate with Credit, Product, Engineering, Applied Machine Learning, Commercial, Finance and Capital Markets teams! The ideal candidate will have strong analytical and problem solving skills with solid knowledge of analytical tools, as well as interpersonal skills to work cross-functionally and drive forward recommendations.

Senior Paralegal, Corporate

Affirm
Remote
1 week ago
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Affirm is seeking a talented and experienced corporate paralegal to be responsible for providing high-level legal support to Affirm’s corporate legal team.  This individual will coordinate and complete time-sensitive and confidential work in a broad range of areas, including equity plan administration, SEC reporting and compliance, transfer agent matters, corporate governance and other aspects of the corporate secretary function. You will report to the Director, Managing Counsel of the corporate legal team and will work with Affirmers across the company. We are looking for someone that thrives in a fast-paced, dynamic and energetic environment.

Sr. Credit Analyst

Affirm
Remote
1 week ago
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This role requires extensive use of data analytics to derive insights and develop credit strategies. It also requires a lot of cross-functional partnership. Working with the Data Science and Engineering team to develop new underwriting models and risk management capabilities, with the Product teams to develop new products and features, with the Merchant Pricing team to value different merchants, with the Finance team to help facilitate discussions with debt and equity investors are some parts of the role.

Marketing Analytics Lead

Affirm
Remote
1 week ago
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We’re looking for a driven, analytically-minded professional to join the Growth Analytics - Marketing team! Growth Analytics at Affirm encompasses Product, Marketing, User, and Analyst Foundations. The team is responsible for the research, reporting, and experimentation vital to build outstanding consumer-facing and merchant products. The ideal candidate will have strong analytical and problem solving skills, an eagerness to collaborate with different teams, curiosity to learn more every day, and patience to work through difficult problems specifically related to marketing effectiveness.

Associate Counsel, Capital Markets

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s legal team is looking to add a new Associate Counsel, Capital Markets to its growing ranks. This Associate Counsel will help support the company’s broad-based efforts in building a diversified capitalization strategy. The ideal candidate will have a robust

Senior Copywriter Manager

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're committed to putting people first and helping everyone make smarter decisions towards their financial success. We're doing this by building products and services that are clear, transparent, and above all, honest. We’re looking for an experienced copywriter to execute

UX Writer

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We already have a number of groundbreaking products that help keep people out of unhealthy debt, but we’re just getting started. We’re on a path to revolutionize how people get credit, spend, and save. If that sounds like a goal that would drive you to do great work, read on

Compliance Lead - Marketing & Strategic Partnerships

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Compliance team designs and implements a compliance program that enables Affirm to proactively adhere to regulatory requirements while also identifying and addressing potential regulatory issues that may arise. Compliance program activities include advisory,

Sr. Product Analyst

Affirm
Remote
1 week ago
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We’re looking for a driven, analytically-minded professional to join the Product Analytics team! The team is responsible for the research, reporting and experimentation necessary to build outstanding consumer-facing products. The ideal candidate will have strong analytical and problem solving skills, an eagerness to work cross-functionally, curiosity to learn more every day, and patience to work through difficult problems.

Repayment Analytics Lead

Affirm
Remote
1 week ago
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We’re looking for an experienced analyst to join our growing team. The Operations Planning & Analytics team is responsible for optimizing overall loan portfolio risk by using data driven insights to inform strategies across contact channels, customer segmentation, headcount planning, forecasting, and repayment operations. The ideal candidate will have strong problem solving ability, and prior experience in the credit space, as well as proven social skills to work effectively with both internal and external partners to drive forward recommendations.

Software Engineer, Machine Learning

Affirm
Remote
1 week ago
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Machine learning is a critical tool in this effort! As a member of the software engineering team, you will design, build, optimize, and support machine learning systems both offline and real time. You will also have the opportunity to partner with Data Science and product teams across Affirm, leveraging your machine learning and software development skills to solve challenging problems that will improve the financial lives of millions of people. 

Senior Software Engineer, DevOps

Affirm
Remote
1 week ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s engineering team is building a large-scale, massively distributed, fault-tolerant global infrastructure shared across multiple financial products, merchants and vendors. Ensuring that our infrastructure is transparently available to engineers is a big job. We pride

Senior Manager of Service Technology

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm Servicing Infrastructure & Tools team is responsible for the Customer, Merchant and Frontline team experiences in our service offerings through our many help properties (help centers, self service tools) and 1:1 service offerings (phone, chat, email). Our mission is

Senior Manager of Service Technology

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm Servicing Infrastructure & Tools team is responsible for the Customer, Merchant and Frontline team experiences in our service offerings through our many help properties (help centers, self service tools) and 1:1 service offerings (phone, chat, email). Our mission is

Senior Staff Software Engineer, Backend (Fraud and Authentication)

Affirm
Remote
2 weeks ago
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Design and implement large scale and low latency services, elegant abstractions, shareable libraries, and robust APIs. Influence the features and direction of the product and platform with your own ideas. Look for ways to improve the end-to-end experience for developers working on our systems. Partner with internal engineering teams and third-party vendors to develop consistent and scalable solutions in order to allow every one of our products to confidently know who it’s serving.

Senior Software Engineer, Backend (Checkout)

Affirm
Remote
2 weeks ago
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We are seeking a Backend Senior Software Engineer to build out financial products and features providing new levels of accessibility and flexibility to our users. You will architect, design, and implement new API’s and microservice interfaces to manage every users’ transaction with Affirm. You will also use your technical skillset to find opportunities to improve the performance and reliability of the systems that drive the user journey through purchasing with Affirm.

Staff Software Engineer, Backend (Merchant API's)

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Merchant APIs team at Affirm builds and maintains the backend APIs that power both merchants that use the Affirm Merchant Portal and those utilizing our platform partners’ integrations.  The goal of the team is to build the underlying technology that empowers merchants

Staff Software Engineer, Frontend (Merchant Frontend)

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Merchant Frontend team at Affirm builds and maintains Affirm’s Merchant Portal, Self Service merchant onboarding flows and affirm.js, our Javascript library for merchant site integration. The goal of the team is to reduce complexity of merchant onboarding and improve

Staff Software Engineer, Frontend (Merchant Frontend)

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The Merchant Frontend team at Affirm builds and maintains Affirm’s Merchant Portal, Self Service merchant onboarding flows and affirm.js, our Javascript library for merchant site integration. The goal of the team is to reduce complexity of merchant onboarding and improve

Senior Product Designer, Purchasing Experience

Affirm
Remote
2 weeks ago
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Work cross-functionally with Product, Analytics, and Engineering partners to represent the design team, facilitate design discussions, and give feedback in planning and product channels. Think holistically about complex systems, empathize with customers, and understand business objectives to create compelling and effective user experiences. Determine the information architecture and flows for your product features. Build high-fidelity visuals and specifications for your final solutions. Partner with User Research to help synthesize and communicate research findings to inform business decisions and build even greater understanding of and empathy for our customers.

Director, Product Management, International

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe are in need of safe, transparent financing and our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision,

Senior Employee Relations Partner

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is seeking a Senior Employee Relations Partner who can support our People Business Partners, Leaders, and Legal teams in managing complex employee relations situations to truly make a difference for our employees in moments that matter. This is a full-time, remote

VP, Growth Strategy & GTM

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. The VP of Growth Strategy & GTM will be responsible for building and managing a team that is relentlessly focused on driving the growth of our business and setting our long term competitive positioning and go-to-market (“GTM”) strategy. Affirm’s Commercial team is

Senior People Analytics Manager

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for someone to lead our People Analytics team. This highly dynamic role will require you to move from big picture thinking to design to the operational delivery of people analytics reports and insights. You will draw on your deep experience in analytics to

Senior People Analytics Manager

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are looking for someone to lead our People Analytics team. This highly dynamic role will require you to move from big picture thinking to design to the operational delivery of people analytics reports and insights. You will draw on your deep experience in analytics to

Staff Machine Learning Engineer

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Applied Machine Learning team solves problems critical to our business model - personalizing shopping experiences, detecting fraud, and assessing creditworthiness in real time. Our innovative products necessitate the creation of novel machine learning solutions to

Senior Software Engineer, Backend (Card Processing)

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Accelerate Affirm’s ecosystem of honest financial products! We are looking for a Backend Senior Software Engineer with expertise in payment processing for ZeroToSixty (ZTS), Affirm’s new product accelerator. ZTS is a small team of technical leads and product managers working

Senior Software Engineer, Backend (Card Processing)

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Accelerate Affirm’s ecosystem of honest financial products! We are looking for a Backend Senior Software Engineer with expertise in payment processing for ZeroToSixty (ZTS), Affirm’s new product accelerator. ZTS is a small team of technical leads and product managers working

Strategic Finance Manager (Marketing)

Affirm
Remote
2 weeks ago
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We're looking for passionate, driven individuals to join our Strategic Finance team. The group is responsible for informing company strategy, owning planning and budgeting, and performing financial analyses throughout the company. You will have a unique opportunity to work cross-functionally and use quantitative insights to drive better decision-making across the whole organization. 

Sr. Business Analyst

Affirm
Remote
2 weeks ago
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We are looking for a Senior Business Analyst whose primary responsibility will be Strategy & Analytics supporting our Strategic Partnerships: Powered by Affirm initiative which is responsible for driving high impact GTM partnerships such as Shopify. The ideal candidate will have strong problem solving and analytical skills, business sense, as well as interpersonal skills. This position is suited for someone who is results-oriented, hardworking, and who isn’t afraid to roll up their sleeves. Most importantly, you will have the opportunity to innovate and have a lasting impact on the direction of a fast growing FinTech company that is re-defining its industry.

Risk Operations Investigator

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a company that underwrites and services loans, we are extremely attentive to fraud prevention. We will not be successful unless we maintain and scale out our exceptional fraud monitoring and deterrence processes, keeping would-be fraudsters at bay.  What you'll do Resea

Manager, Equity Operations & Administration

Affirm
Remote
2 weeks ago
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Prepare grant files, timely and accurately process new grants (including the delivery of stock agreements) as well as varied transactions with a strong know-how of accounting, legal, and tax implications. Review proposed secondary sale activity and evaluate Affirm's preferences to exercise ROFR or transfer restrictions by communicating with Finance, Legal and external stakeholders. Collaborate with Strategic Finance and People teams to develop appropriate and feasible equity compensation plans . Conduct monthly, quarterly, and annual reconciliations of all equity-related transactions, including maintenance of the stock plan reserves. Conduct monthly, quarterly, yearly reporting as required. Collaborate with Legal, Finance, and People teams to communicate materials, compliance, grant process, and management reports.

Staff Software Engineer, Backend (Online Frameworks & Storage)

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Platform engineers are the backbone of the Engineering team. The team is responsible for building systems and services that allow the rest of engineering to produce and deploy software that is scalable, reliable, secure, correct, consistent, and well tested. Scaling a

Senior Analyst, Client Insights

Affirm
Remote
2 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We’re looking for intelligent, driven professionals to join our Client Strategy & Insights team! This client-facing team is responsible for setting growth plans for our live accounts, driving client analytics, and delivering recommendations to current and prospective

Engineering Manager, Backend (Loans Platform)

Affirm
Remote
2 weeks ago
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We are looking for an experienced Engineering Manager to lead the Loans Platform team, which is responsible for Affirm’s core loans product, as well as building new loan products. We are experiencing explosive growth for our core lending product, and we want you to guide the team to scale the product by 100x and beyond, and add new features to make our loans even more compelling and accessible to more consumers. Meanwhile, you will also lead the team in accelerating the growth of the company by launching new products.

Enterprise Technical Account Manager

Affirm
Remote
2 weeks ago
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As an Enterprise Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners, throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants existing architecture and continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.

Manager, Software Engineering, Frontend (Multi Platform)

Affirm
Remote
3 weeks ago
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We are looking for an Engineering Manager to manage and guide a team of ambitious, talented engineers as we design and develop a platform for fast, performant multi platform products. 

Engineering Manager, Buyers APIs

Affirm
Remote
3 weeks ago
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We are looking for a highly motivated engineering manager to join us and help fulfill our vision. The work will be challenging due to the speed at which the market is growing, and the work involved will directly impact the growth trajectory of the merchant and partner network.

Service Operations Administrator

Affirm
Remote
3 weeks ago
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As a Service Operations Administrator, you'll support Customer Operations’ day-to-day needs to ensure employees can access the systems and tools they need, when they need them, with the appropriate level of access. Your main focus will be hands-on ownership across all operational tools & systems to make certain they are operating as encouraged continuously.

Service Operations Administrator

Affirm
Remote
3 weeks ago
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As a Service Operations Administrator, you'll support Customer Operations’ day-to-day needs to ensure employees can access the systems and tools they need, when they need them, with the appropriate level of access. Your main focus will be hands-on ownership across all operational tools & systems to make certain they are operating as encouraged continuously.

Organic Growth Marketing Manager, SEO & CRO

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is reinventing credit to make it more honest and friendly. We give consumers the flexibility to buy now and pay later without any hidden fees or compounding interest and help businesses increase conversions and expand their customer base.    Affirm is looking for an

Staff Software Engineer, Backend (Financial Products)

Affirm
Remote
3 weeks ago
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The Tenders Engineering team is responsible for the virtual card platform at Affirm. Virtual cards enable consumers to pay with Affirm’s financial products (interest-bearing installment loans, split pay, etc.) anywhere that accepts card payments. This applies to both online and in-store transactions with digital wallet integrations such as Apple Pay and Google Pay.

Senior Internal Communications Manager

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. This person is responsible for making sure we are communicating with our internal Affirmers in a clear, concise, and thoughtful manner. We are at a pivotal juncture where many of our processes and ways of presenting information need to scale with the growth of the company. I

Revenue Operations Manager

Affirm
Remote
3 weeks ago
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As a Revenue Operations Manager, you will work closely with our Sales and Client Success teams as their key partner to drive sales force productivity. You will do this through providing analytics to drive strategy, creating and operationalizing our compensation programs, and helping develop the tools that make the teams as productive as possible. The ideal candidate will be proactive, anticipating and identifying opportunities to scale our business. We are seeking a strong individual to build out our Rev Ops team and help us make lending fast, fair, and affordable for all.

Lead, Revenue Analytics

Affirm
Remote
3 weeks ago
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As an Analytics Lead on the Revenue Operations team, you will be responsible for finding the signal in the noise, taking different datasets and providing the Commercial leaders with answers to their difficult questions. You will shape the direction of the commercial strategy and will provide the teams with a better understanding of the health of the business!

Sr. Model Risk Analyst

Affirm
Remote
3 weeks ago
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We’re looking for an intelligent, driven professional to join our Model Risk Management (MRM) team. This team seeks to establish, supervise and maintain an effective MRM framework to identify, quantify, monitor, mitigate and report on model risk throughout the company. You will have an outstanding opportunity to work cross-functionally to develop a detailed understanding of models that drive critical decisions and mitigate risks due to ineffective model design or model misuse.

Senior Growth Marketing Manager, Paid Marketing

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is looking for a results-oriented Senior Growth Marketing Manager to lead and run our paid marketing and media strategies! You’ll be joining the Consumer Growth Marketing team - a group of marketers optimizing across paid and owned channels - working to drive consumer

Financial Reporting Lead

Affirm
Remote
3 weeks ago
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Prepare financial statements and disclosures for external financial reporting, including 10Q/Ks, 8K’s and earnings. Implement a financial statement tie-out process for the financial statement audit. Serve as point of contact for external auditors on financial statement disclosure and tie out questions. Assist in onboarding and managing a financial reporting tool that can be used for SEC filings; collaborate with cross-functional teams to coordinate implementation efforts across functional areas (e.g. management reporting), as necessary. Establish active and effective communication with senior members of the Finance and with executive staff regarding critical initiatives; ensure that SEC filings reflect those initiatives. Preparation of the Statement of Cash Flows. Anticipate new ASC and SEC disclosure requirements and update disclosures accordingly.

Financial Reporting Manager

Affirm
Remote
3 weeks ago
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Prepare financial statements and disclosures for external financial reporting, including 10Q/Ks, 8K’s and earnings. Implement a financial statement tie-out process for the financial statement audit. Serve as point of contact for external auditors on financial statement disclosure and tie out questions. Assist in onboarding and managing a financial reporting tool that can be used for SEC filings; collaborate with cross-functional teams to coordinate implementation efforts across functional areas (e.g. management reporting), as necessary. Establish active and effective communication with senior members of the Finance and with executive staff regarding critical initiatives; ensure that SEC filings reflect those initiatives. Preparation of the Statement of Cash Flows.

Engineering Manager, Backend (Loans Platform)

Affirm
Remote
3 weeks ago
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We are looking for an experienced Engineering Manager to lead the Loans Lifecycle team, which is responsible for Affirm’s core loans product, as well as building new loan products. We are experiencing explosive growth for our core lending product, and we want you to guide the team to scale the product by 100x and beyond, and add new features to make our loans even more compelling and accessible to more consumers. Meanwhile, you will also lead the team in accelerating the growth of the company by launching new products.

Staff Software Engineer/ Tech Lead, Frontend (Web)

Affirm
Remote
3 weeks ago
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Architect, build, optimize, and scale the next generation of Affirm’s web apps. Serve as a technical resource and engineering mentor for other front-end engineers. Works with product and engineering managers to identify and plan projects based on the team goals and organizational resources. Build processes and systems that support team growth and efficiency. Work with other tech leads on technical planning and decisions necessary to deliver a high quality, reliable, robust product and service. Build a detailed understanding of our business goals to help inform technical direction. Influence the features and direction of the product and platform with your own ideas. Look for, and implement, improvements to the end-to-end experience for developers working on our systems.

Omnichannel Partner Manager

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As an Omnichannel Partner Manager, you will support our Omnichannel business across the entire merchant lifecycle for a particular segment! You will be involved from merchant acquisition, to launch, to post live growth programs. This position is a high-profile role that

Senior Counsel, Commercial

Affirm
Remote
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Commercial Legal team is instrumental in keeping day-to-day operations and transactions moving quickly while protecting the company. We are growing and looking for a pragmatic, business oriented attorney to help support our fast-growing business and build for scale.

Sr. Client Success Associate, Emerging/Majors - Home & Lifestyle

Affirm
Chicago
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a CSM, you will work with our existing merchants to drive usage of the Affirm platform. The CSM position is a high-profile, customer-facing role

Sr. Client Success Associate, Emerging/Majors - Travel

Affirm
Chicago
3 weeks ago
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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation! As a Sr. Client Success Associate, you will work with our existing key account merchants to drive adoption, usage, and growth of the Affirm platform. The

Merchant Pricing Lead

Affirm
Remote
3 weeks ago
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In this role, you will help Affirm scale up its merchant base and achieve profitability targets while managing risk and will collaborate with Commercial, Product, Engineering, Finance, Capital Markets, and internal risk teams. The ideal candidate will have strong analytical and problem-solving skills, as well as interpersonal skills to work cross-functionally and drive forward recommendations.

Merchant Pricing Lead

Affirm
Remote
3 weeks ago
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In this role, you will help Affirm scale up its merchant base and achieve profitability targets while managing risk and will collaborate with Commercial, Product, Engineering, Finance, Capital Markets, and internal risk teams. The ideal candidate will have strong analytical and problem-solving skills, as well as interpersonal skills to work cross-functionally and drive forward recommendations.

Client Insights Lead Analyst

Affirm
Remote
3 weeks ago
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We’re looking for intelligent, driven professionals to join our Client Insights team! This client-facing team is responsible for setting growth plans for our live accounts, driving client analytics, and delivering client recommendations to current and prospect merchants. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with clients to drive forward recommendations.

Analytics Lead

Affirm
Remote
3 weeks ago
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We’re looking for a driven, analytically-minded professional to join the Growth Analytics team! Growth Analytics at Affirm encompasses Product, Marketing, Scale & Monetization, and Analyst Foundation areas. The team is responsible for the research, reporting and experimentation necessary to build outstanding consumer-facing and merchant products. The ideal candidate will have strong analytical skills, an eagerness to collaborate with different teams, and curiosity to learn more every day!