Sr Field Service Technician


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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Developed for law enforcement, by law enforcement, Vigilant Solutions has created the most comprehensive online platform for generating investigative leads for law enforcement agencies throughout the world. By combining an advanced suite of license plate recognition (LPR), facial recognition, parking, and ballistics technologies with unmatched analytics and exclusive content, our organization seeks to improve safety for both officers and communities alike. Vigilant Solutions helps law enforcement agencies to investigate crimes such as criminal homicide, forcible rape, aggravated assault, burglary, larceny, motor vehicle theft, arson, and kidnapping. Our platform provides law enforcement with intelligence to combat broader issues such as narcotics, gangs, organized crime, terrorism, and narcotics trafficking. A hallmark of Vigilant’s solution includes the ability for agencies to share real-time data nationwide amongst over 1,500+ agencies and tap into our exclusive commercial LPR database of vehicle detections – helping to set our platform apart. 
Job Description

We are looking for a self-starter Sr. Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


The Sr. Field Service Technician will be responsible but not limited to the following:

  •  On-site System Start Up and Commissioning of Automated License Plate Recognition (ALPR) cameras in both a mobile and fixed environment across the eastern US.
  • Configuring cameras and software within the end customer’s network environment (firewalls, VPN, security programs, etc).
  • Troubleshoot system failures that may be a result of hardware failure, network or software configuration issues.
  • Diagnosing technical issues and determining proper solutions.
  • Train administrators and end users on full suite of ALPR products, including PC client applications and back office hosted server applications for Law Enforcement.
  • Train and supervise third party integrators on the installation of mobile and fixed ALPR cameras.
  • Coordinate site surveys, third party contractor installations, training and service calls with customers and post-sale support teams.
  • Produce timely and detailed service reports with customer sign off and acceptance.
  • Follow all company’s filed procedures and protocols.
  • Cooperate with technical teams and share information across the organization.
  • Comprehend customer requirements and make appropriate recommendations/briefings.
  • Build positive relationships with customers.

Qualifications:

  • 5+ years of Electronics Technician, System Technologist, System Manager, or Field Service.
  • Windows administrator, windows networking, TCP/IP, WiFi/Router configuration, IP device configuration, strong hardware and software troubleshooting skills. Law Enforcement environment a plus.
  • Excellent customer service and communication skills.
  • Able to train/demonstrate hardware and software product capabilities in a classroom style setting.
  • Installation project management, coordinating with internal external resources to see customer installation from conception to completion. City Government and Law Enforcement environment a plus.
  • Travel throughout East Coast.
  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers. 



Basic Requirements
  • 5+ years experience as an Electronics Technician, System Technologist, System Manager, Field Service, or similar field
  • Must be able to obtain background clearance as required by government customer

Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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