Sr Field Service Technician

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
The U.S. Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD Systems Technologist, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.
Job Description

The Air Force Program SUA FST will work closely with other FSTs and engineers to design and execute on technical efforts to achieve the Air Force’s communications goals. The SUA FSTs will work on a daily basis to assist in developing a strategy to accomplish the various upgrades and migrations. The SUA FSTs are hands-on, in-field executing on the integrations, migrations and expansion plans that have been developed. The Air Force SUA FSTs may also be called upon to assist in preventative maintenance efforts, break-fix occurrences and even assist other programs in the enclave.


Candidate must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, LMR Communications. Helpful to have knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, HBSS, and PKI. A minimum of 1 year experience in IT, radio or other related field.

General Qualifications:

  • MUST BE A U.S. CITIZEN
  • Must be willing and able to obtain DoD Secret-level clearance as required
  • Must be capable of obtaining a secret clearance within 18 months of initial employment date
  • Required to lift equipment of ~ 50lbs
  • Required to complete standard form SF86 questionnaire for national security positions
  • Understanding of IP networks
  • Acquire CompTIA Security+ Certification within 12 months of initial employment date.
  • Ability to administer and troubleshoot in an IT-type environment
  • Travel, of up to 75% at times, will be required. Frequency of travel depends on the type of work at that time
  • Above average verbal and written communication skills
  • Organization skills and a high attention to detail
  • Proficiency with Microsoft Office products and G-Suite applications.
  • At least 1 year in IT, networking, technician, field service, system technician/specialist, radio frequency or land mobile radio.

Desired Qualifications:

  • CompTIA Network+
  • Certified Electronics Technician
  • Experience with US Military communications
  • Hands-on experience with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, NICE Logging etc.

Basic Requirements
  • At least 1 year in IT, networking, technician, field service, system technician/specialist, radio frequency or land mobile radio.

    Travel Requirements
    50-75%
    Relocation Provided
    None
    Position Type
    Experienced
    Referral Payment Plan
    Yes

    Our U.S. Benefits include:

    • Incentive Bonus Plans
    • Medical, Dental, Vision benefits effective Day 1
    • 401K with Company Match and Day 1 vesting
    • 9 Paid Holidays
    • Generous Paid Time Off Packages
    • Employee Stock Purchase Plan
    • Paid Parental & Family Leave
    • and more!

    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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    Location

    Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

    What are Motorola Solutions Perks + Benefits

    Motorola Solutions Benefits Overview

    Our U.S. Benefits include:
    - Incentive Bonus Plans
    - Medical, Dental, Vision benefits effective Day 1
    - 401K with Company Match and Day 1 vesting
    - 9 Paid Holidays
    - Generous Paid Time Off Packages
    - Employee Stock Purchase Plan
    - Paid Parental & Family Leave
    - and more!

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Highly diverse management team
    Unconscious bias training
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Employee Stock Purchase Plan
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Remote Work Program
    Our remote work program includes telecommuting at Manager discretion.
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Holidays
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Game Room
    Stocked Kitchen
    Happy Hours
    Parking
    Relocation Assistance
    Professional Development Benefits
    Job Training & Conferences
    Tuition Reimbursement
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Time allotted for learning
    Online course subscriptions available
    Paid industry certifications
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