Sr. Field Software Service Technician
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewThe Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.
Job Description
**Candidates located in the northeast region of the US are highly preferred. This role will be based remotely and require up to 75% travel to customer sites in the northeast region.
Emergency Call Handling Field Engineering, Northeast Region
- Performs System configurations for all supported and assigned ECH solutions.
- Performs Site Verification Testing prior to cutting a site into a production environment.
- Provides support to Customers and Channel Partners while cutting the ECH solution into a production environment.
- Documents all changes to the solution that may occur during the implementation phase of the project.
- Ensures that installation/quality issues are resolved in a timely and efficient manner.
- Ensures that project specific documentation is stored as appropriate
- Participation in the development and approval of Methods of Procedure
- Participation in pre-contract Oral presentations and customer negotiations where required
- Maintain subject matter expert skills
Qualifications:
● Bachelor's degree desired.
● 10+ plus years deployment and integration of complex IP products and systems
● Experience with installation, administration and troubleshooting of:
○ Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+
○ Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016
○ Server Operating Systems, specifically Windows Server 2008 R2\2012\2012 R2\2016
○ Network Switches, preferably with Cisco IOS
○ Firewalls and Routers, preferably with Fortinet Fortigate
○ Storage Systems (SAN\NAS\DAS), preferably with Nimble, HP 3PAR and StoreOnce
○ Server Hardware, including blade servers
○ Previous experience in Public Safety Applications deployment and integration and/or operations and administration.
Basic Requirements
10+ plus years professional experience in a high tech environment
High school diploma or equivalent
Vaccine Requirement
Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.
If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.
Travel RequirementsOver 75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.